diff --git a/src/components/TabBar.vue b/src/components/TabBar.vue
index 11a5374..1ca0669 100644
--- a/src/components/TabBar.vue
+++ b/src/components/TabBar.vue
@@ -19,8 +19,8 @@
 import AppIcon from './AppIcon.vue'
 
 const tabs = [
-  { key: 'home', icon: 'home', label: '预约' },
-  { key: 'report', icon: 'report', label: '报告' },
+  { key: 'home', icon: 'home', label: '服务预约' },
+  { key: 'report', icon: 'report', label: '洗美报告' },
   { key: 'mine', icon: 'mine', label: '我的' }
 ]
 
diff --git a/src/pages.json b/src/pages.json
index 64b3f1b..19f89df 100644
--- a/src/pages.json
+++ b/src/pages.json
@@ -3,6 +3,7 @@
     {"path": "pages/login/Login"},
     {"path": "pages/home/Home"},
     {"path": "pages/appointment/AppointmentDetail"},
+    {"path": "pages/appointment/CustAppointmentCreate"},
     {"path": "pages/report/Report"},
     {"path": "pages/mine/Mine"},
     {"path": "pages/mine/Staff"},
diff --git a/src/pages/appointment/CustAppointmentCreate.vue b/src/pages/appointment/CustAppointmentCreate.vue
new file mode 100644
index 0000000..5f1ce8e
--- /dev/null
+++ b/src/pages/appointment/CustAppointmentCreate.vue
@@ -0,0 +1,227 @@
+<template>
+  <view class="page-shell cust-appt-create">
+    <view class="create-nav nav-gradient" :style="navSafeStyle">
+      <view class="nav-back" @click="goBack"><AppIcon name="back" :size="18" color="#ffffff" /></view>
+      <text class="nav-title">创建预约</text>
+      <view style="width:32px"></view>
+    </view>
+
+    <view class="c-hero">
+      <text class="c-hero-title">预约宠物服务</text>
+      <text class="c-hero-sub">在线预约，专业服务</text>
+    </view>
+
+    <view class="c-form-card">
+      <view class="c-field">
+        <text class="c-label">宠物名字</text>
+        <input v-model="newAppt.petName" class="c-input" placeholder="请输入宠物名字" />
+      </view>
+      <view class="c-field">
+        <text class="c-label">宠物类型</text>
+        <picker mode="selector" :range="petTypes" range-key="label" @change="e => newAppt.petType = petTypes[e.detail.value].value">
+          <view class="c-input c-picker">
+            <text :class="{ 'c-placeholder': !newAppt.petType }">{{ newAppt.petType || '请选择' }}</text>
+            <text class="c-arrow">›</text>
+          </view>
+        </picker>
+      </view>
+      <view class="c-field">
+        <text class="c-label">服务类型</text>
+        <picker mode="selector" :range="serviceTypes" range-key="label" @change="e => newAppt.serviceType = serviceTypes[e.detail.value].value">
+          <view class="c-input c-picker">
+            <text :class="{ 'c-placeholder': !newAppt.serviceType }">{{ newAppt.serviceType || '请选择' }}</text>
+            <text class="c-arrow">›</text>
+          </view>
+        </picker>
+      </view>
+      <view class="c-field">
+        <text class="c-label">预约时间</text>
+        <view class="c-time-row">
+          <picker mode="date" :value="appointmentDate" @change="onAppointmentDateChange" class="c-time-half">
+            <view class="c-input c-picker">
+              <text :class="{ 'c-placeholder': !appointmentDate }">{{ appointmentDate || '日期' }}</text>
+            </view>
+          </picker>
+          <picker mode="time" :value="appointmentTime" @change="onAppointmentTimeOnlyChange" class="c-time-half">
+            <view class="c-input c-picker">
+              <text :class="{ 'c-placeholder': !appointmentTime }">{{ appointmentTime || '时间' }}</text>
+            </view>
+          </picker>
+        </view>
+      </view>
+      <view class="c-field">
+        <text class="c-label">备注（可选）</text>
+        <input v-model="newAppt.remark" class="c-input" placeholder="可选" />
+      </view>
+      <button class="c-submit" :loading="creatingAppt" @click="confirmNewAppt">提交预约</button>
+    </view>
+  </view>
+</template>
+
+<script setup>
+import { ref, computed, onMounted } from 'vue'
+import { createAppointment, getServiceTypeList } from '../../api/index.js'
+import AppIcon from '../../components/AppIcon.vue'
+import { getUserSession, getStoreSession } from '../../utils/session.js'
+
+const userInfo = getUserSession()
+const storeInfo = getStoreSession()
+
+const navSafeStyle = (() => {
+  const statusBarHeight = uni.getSystemInfoSync?.().statusBarHeight || 20
+  let navHeight = statusBarHeight + 44
+  const menuRect = uni.getMenuButtonBoundingClientRect?.()
+  if (menuRect && menuRect.top && menuRect.height) {
+    const verticalGap = Math.max(menuRect.top - statusBarHeight, 4)
+    navHeight = statusBarHeight + verticalGap * 2 + menuRect.height
+  }
+  return `padding-top:${statusBarHeight}px;height:${navHeight}px;`
+})()
+
+const petTypes = [
+  { label: '猫', value: '猫' },
+  { label: '狗', value: '狗' },
+  { label: '其他', value: '其他' }
+]
+
+const serviceTypes = ref([])
+const newAppt = ref({ petName: '', petType: '', serviceType: '', appointmentTime: '', remark: '' })
+const creatingAppt = ref(false)
+
+const appointmentDate = computed(() => {
+  const raw = newAppt.value.appointmentTime || ''
+  return raw.includes('T') ? raw.split('T')[0] : ''
+})
+const appointmentTime = computed(() => {
+  const raw = newAppt.value.appointmentTime || ''
+  if (!raw.includes('T')) return ''
+  return (raw.split('T')[1] || '').slice(0, 5)
+})
+
+const onAppointmentDateChange = (e) => {
+  const date = e?.detail?.value || ''
+  const time = appointmentTime.value || '00:00'
+  newAppt.value.appointmentTime = date ? `${date}T${time}` : ''
+}
+
+const onAppointmentTimeOnlyChange = (e) => {
+  const time = e?.detail?.value || ''
+  const date = appointmentDate.value
+  if (!date) { uni.showToast({ title: '请先选择日期', icon: 'none' }); return }
+  newAppt.value.appointmentTime = `${date}T${time}`
+}
+
+const loadServiceTypes = async () => {
+  if (!storeInfo?.id) return
+  const res = await getServiceTypeList(storeInfo.id)
+  if (res.code === 200) {
+    serviceTypes.value = res.data.map(s => ({ label: s.name, value: s.name }))
+  }
+}
+
+const confirmNewAppt = async () => {
+  const a = newAppt.value
+  if (!a.petName) { uni.showToast({ title: '请输入宠物名字', icon: 'none' }); return }
+  if (!a.petType) { uni.showToast({ title: '请选择宠物类型', icon: 'none' }); return }
+  if (!a.serviceType) { uni.showToast({ title: '请选择服务类型', icon: 'none' }); return }
+  if (!a.appointmentTime) { uni.showToast({ title: '请选择预约时间', icon: 'none' }); return }
+  if (!storeInfo?.id) {
+    uni.showToast({ title: '缺少门店信息，请重新登录', icon: 'none' })
+    return
+  }
+  creatingAppt.value = true
+  const res = await createAppointment({ ...a, storeId: storeInfo.id, userId: userInfo.id })
+  creatingAppt.value = false
+  if (res.code === 200) {
+    uni.showToast({ title: '预约成功', icon: 'success' })
+    setTimeout(() => uni.navigateBack(), 600)
+  } else {
+    uni.showToast({ title: res.message || '创建失败', icon: 'none' })
+  }
+}
+
+const goBack = () => {
+  const pages = getCurrentPages()
+  if (pages.length > 1) uni.navigateBack()
+  else uni.reLaunch({ url: '/pages/home/Home' })
+}
+
+onMounted(() => loadServiceTypes())
+</script>
+
+<style scoped>
+.cust-appt-create {
+  background: #fafaf8;
+  min-height: 100vh;
+  padding-bottom: env(safe-area-inset-bottom);
+}
+.create-nav {
+  padding: 14px 16px;
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  position: sticky;
+  top: 0;
+  z-index: 10;
+}
+.nav-back { font-size: 20px; color: #fff; }
+.nav-title { font-size: 18px; font-weight: 700; color: #fff; }
+
+.c-hero { padding: 24px 20px 20px; }
+.c-hero-title {
+  display: block;
+  font-size: 26px;
+  font-weight: 800;
+  color: #1a1a1a;
+  letter-spacing: -0.5px;
+}
+.c-hero-sub {
+  display: block;
+  font-size: 14px;
+  color: #999993;
+  margin-top: 4px;
+}
+.c-form-card {
+  margin: 0 16px;
+  background: #fff;
+  border-radius: 16px;
+  padding: 24px 20px;
+  box-shadow: 0 2px 8px rgba(0,0,0,0.04);
+}
+.c-field { margin-bottom: 16px; }
+.c-label {
+  display: block;
+  font-size: 13px;
+  font-weight: 600;
+  color: #666660;
+  margin-bottom: 6px;
+}
+.c-input {
+  background: #f5f5f2;
+  border: 1.5px solid transparent;
+  border-radius: 12px;
+  padding: 11px 14px;
+  font-size: 15px;
+  color: #1a1a1a;
+  width: 100%;
+  box-sizing: border-box;
+  min-height: 44px;
+}
+.c-input:focus { border-color: #2db96d; background: #fff; }
+.c-picker { display: flex; align-items: center; justify-content: space-between; }
+.c-placeholder { color: #bbbbb5; }
+.c-arrow { color: #bbbbb5; font-size: 18px; }
+.c-time-row { display: flex; gap: 10px; }
+.c-time-half { flex: 1; }
+.c-submit {
+  width: 100%;
+  height: 48px;
+  border-radius: 14px;
+  background: #1a1a1a;
+  color: #fff;
+  font-size: 16px;
+  font-weight: 700;
+  border: none;
+  margin-top: 20px;
+}
+</style>
diff --git a/src/pages/home/Home.vue b/src/pages/home/Home.vue
index 910f979..bf9ffdb 100644
--- a/src/pages/home/Home.vue
+++ b/src/pages/home/Home.vue
@@ -1,59 +1,51 @@
 <template>
   <view class="page-shell home-page">
-    <!-- C端：预约 -->
+    <!-- C端：服务预约列表 + 加号新建 -->
     <view v-if="userInfo.role === 'customer'" class="c-home">
-      <view class="home-nav" :style="navSafeStyle">
-        <text class="c-nav-title">{{ storeInfo.name || '宠伴生活馆' }}</text>
+      <view class="home-nav home-nav--center nav-gradient" :style="navSafeStyle">
+        <text class="nav-title">{{ storeInfo.name || '宠伴生活馆' }}</text>
       </view>
 
       <view class="c-hero">
-        <text class="c-hero-title">预约宠物服务</text>
-        <text class="c-hero-sub">在线预约，专业服务</text>
+        <text class="c-hero-title">服务预约</text>
+        <text class="c-hero-sub">查看预约进度，点击右下角加号新建预约</text>
       </view>
 
-      <view class="c-form-card">
-        <view class="c-field">
-          <text class="c-label">宠物名字</text>
-          <input v-model="newAppt.petName" class="c-input" placeholder="请输入宠物名字" />
+      <view class="tabs-wrap">
+        <view
+          v-for="tab in statusTabs"
+          :key="tab.name"
+          :class="['tab', { 'tab-active': currentStatus === tab.name }]"
+          @click="currentStatus = tab.name"
+        >
+          <text class="tab-text">{{ tab.title }}</text>
         </view>
-        <view class="c-field">
-          <text class="c-label">宠物类型</text>
-          <picker mode="selector" :range="petTypes" range-key="label" @change="e => newAppt.petType = petTypes[e.detail.value].value">
-            <view class="c-input c-picker">
-              <text :class="{ 'c-placeholder': !newAppt.petType }">{{ newAppt.petType || '请选择' }}</text>
-              <text class="c-arrow">›</text>
+      </view>
+
+      <view class="order-list">
+        <view
+          v-for="item in filteredOrders"
+          :key="item.id"
+          class="order-card"
+          @click="goAppointmentDetail(item)"
+        >
+          <view class="order-top">
+            <view class="order-pet">
+              <text class="order-pet-name">{{ item.petName }}</text>
+              <text class="order-svc">{{ item.serviceType }}</text>
             </view>
-          </picker>
-        </view>
-        <view class="c-field">
-          <text class="c-label">服务类型</text>
-          <picker mode="selector" :range="serviceTypes" range-key="label" @change="e => newAppt.serviceType = serviceTypes[e.detail.value].value">
-            <view class="c-input c-picker">
-              <text :class="{ 'c-placeholder': !newAppt.serviceType }">{{ newAppt.serviceType || '请选择' }}</text>
-              <text class="c-arrow">›</text>
-            </view>
-          </picker>
-        </view>
-        <view class="c-field">
-          <text class="c-label">预约时间</text>
-          <view class="c-time-row">
-            <picker mode="date" :value="appointmentDate" @change="onAppointmentDateChange" class="c-time-half">
-              <view class="c-input c-picker">
-                <text :class="{ 'c-placeholder': !appointmentDate }">{{ appointmentDate || '日期' }}</text>
-              </view>
-            </picker>
-            <picker mode="time" :value="appointmentTime" @change="onAppointmentTimeOnlyChange" class="c-time-half">
-              <view class="c-input c-picker">
-                <text :class="{ 'c-placeholder': !appointmentTime }">{{ appointmentTime || '时间' }}</text>
-              </view>
-            </picker>
+            <view :class="['order-status', `status-${item.status}`]">{{ item.statusText }}</view>
+          </view>
+          <view class="order-time">{{ item.time }}</view>
+          <view v-if="item.status === 'new'" class="order-actions">
+            <button class="btn-sm btn-outline" @click.stop="cancelService(item)">取消预约</button>
           </view>
         </view>
-        <view class="c-field">
-          <text class="c-label">备注（可选）</text>
-          <input v-model="newAppt.remark" class="c-input" placeholder="可选" />
-        </view>
-        <button class="c-submit" :loading="creatingAppt" @click="confirmNewAppt">提交预约</button>
+        <view v-if="filteredOrders.length === 0" class="empty"><text>暂无预约</text></view>
+      </view>
+
+      <view class="fab-appt" @click="openCustCreateAppt" hover-class="fab-appt--hover">
+        <text class="fab-appt-icon">+</text>
       </view>
     </view>
 
@@ -168,17 +160,17 @@
 
 <script setup>
 import { ref, computed, onMounted } from 'vue'
+import { onShow } from '@dcloudio/uni-app'
 import { getAppointmentList, createAppointment, startAppointment, cancelAppointment, getServiceTypeList } from '../../api/index.js'
 import TabBar from '../../components/TabBar.vue'
-import AppIcon from '../../components/AppIcon.vue'
 import { getUserSession, getStoreSession } from '../../utils/session.js'
 import { useNavigator } from '../../composables/useNavigator.js'
 import { formatDateTimeCN } from '../../utils/datetime.js'
-import { getAppointmentStatusText, getAppointmentTagClass } from '../../utils/appointment.js'
+import { getAppointmentStatusText } from '../../utils/appointment.js'
 
 const userInfo = getUserSession()
 const storeInfo = getStoreSession()
-const { goPage, navigateTo } = useNavigator()
+const { goPage } = useNavigator()
 const navSafeStyle = (() => {
   const statusBarHeight = uni.getSystemInfoSync?.().statusBarHeight || 20
   let navHeight = statusBarHeight + 44
@@ -190,7 +182,7 @@ const navSafeStyle = (() => {
   return `padding-top:${statusBarHeight}px;height:${navHeight}px;`
 })()
 
-const currentStatus = ref('doing')
+const currentStatus = ref(userInfo.role === 'customer' ? 'new' : 'doing')
 const statusTabs = [
   { title: '待确认', name: 'new' },
   { title: '进行中', name: 'doing' },
@@ -241,6 +233,25 @@ const onAppointmentTimeOnlyChange = (e) => {
 }
 
 const fetchAppointments = async () => {
+  if (userInfo.role === 'customer') {
+    if (!userInfo.id) return
+    const res = await getAppointmentList(userInfo.id)
+    if (res.code === 200) {
+      orders.value = res.data.map(appt => ({
+        id: appt.id,
+        title: appt.serviceType || '洗澡美容预约',
+        desc: `${appt.petType || ''} - ${appt.petName || ''}`,
+        time: formatDateTimeCN(appt.appointmentTime),
+        status: appt.status || 'new',
+        statusText: getAppointmentStatusText(appt.status),
+        petName: appt.petName,
+        petType: appt.petType,
+        serviceType: appt.serviceType,
+        appointmentTime: appt.appointmentTime
+      }))
+    }
+    return
+  }
   if (!storeInfo.id) return
   const res = await getAppointmentList(null, storeInfo.id)
   if (res.code === 200) {
@@ -261,6 +272,10 @@ const fetchAppointments = async () => {
   }
 }
 
+const openCustCreateAppt = () => {
+  uni.navigateTo({ url: '/pages/appointment/CustAppointmentCreate' })
+}
+
 const loadServiceTypes = async () => {
   if (!storeInfo.id) return
   const res = await getServiceTypeList(storeInfo.id)
@@ -294,13 +309,13 @@ const goAppointmentDetail = (item) => {
 }
 
 const goReport = (item) => {
-  navigateTo('report')
   uni.setStorageSync('petstore_report_prefill', JSON.stringify({
     appointmentId: item.id,
     petName: item.petName,
     serviceType: item.serviceType,
     appointmentTime: item.appointmentTime
   }))
+  uni.navigateTo({ url: '/pages/report/Report' })
 }
 
 const confirmNewAppt = async () => {
@@ -322,7 +337,13 @@ const confirmNewAppt = async () => {
   }
 }
 
-onMounted(() => { fetchAppointments(); loadServiceTypes() })
+onMounted(() => {
+  fetchAppointments()
+  if (userInfo.role !== 'customer') loadServiceTypes()
+})
+onShow(() => {
+  if (userInfo.role === 'customer') fetchAppointments()
+})
 </script>
 
 <style scoped>
@@ -380,10 +401,10 @@ onMounted(() => { fetchAppointments(); loadServiceTypes() })
 
 /* C端 */
 .c-home { background: #fafaf8; min-height: 100vh; }
-.c-nav-title {
+.c-home .home-nav.nav-gradient .nav-title {
+  color: #fff;
   font-size: 17px;
   font-weight: 700;
-  color: #1a1a1a;
 }
 .c-hero {
   padding: 24px 20px 32px;
diff --git a/src/pages/mine/Mine.vue b/src/pages/mine/Mine.vue
index b89d168..1b24b43 100644
--- a/src/pages/mine/Mine.vue
+++ b/src/pages/mine/Mine.vue
@@ -46,11 +46,6 @@
           <text class="menu-text">个人信息</text>
           <text class="menu-arrow">›</text>
         </view>
-        <view v-if="userInfo.role !== 'customer'" class="menu-item" @click="goMyReportsPage">
-          <view class="menu-icon-wrap"><AppIcon name="report" :size="16" color="#666660" /></view>
-          <text class="menu-text">我的报告</text>
-          <text class="menu-arrow">›</text>
-        </view>
         <view class="menu-item" @click="goMyOrdersPage">
           <view class="menu-icon-wrap"><AppIcon name="orders" :size="16" color="#666660" /></view>
           <text class="menu-text">我的订单</text>
@@ -80,7 +75,6 @@ const goStaffPage = () => uni.navigateTo({ url: '/pages/mine/Staff' })
 const goServiceTypePage = () => uni.navigateTo({ url: '/pages/mine/ServiceType' })
 const goStorePage = () => uni.navigateTo({ url: '/pages/mine/Store' })
 const openProfile = () => uni.navigateTo({ url: '/pages/mine/Profile' })
-const goMyReportsPage = () => uni.navigateTo({ url: '/pages/mine/MyReports' })
 const goMyOrdersPage = () => uni.navigateTo({ url: '/pages/mine/MyOrders' })
 
 const userCardSafeStyle = (() => {
diff --git a/src/pages/mine/MyOrders.vue b/src/pages/mine/MyOrders.vue
index 16ec81e..c6002e6 100644
--- a/src/pages/mine/MyOrders.vue
+++ b/src/pages/mine/MyOrders.vue
@@ -164,7 +164,7 @@ const goReport = (item) => {
   uni.setStorageSync('petstore_report_prefill', JSON.stringify({
     appointmentId: item.id, petName: item.petName, serviceType: item.serviceType, appointmentTime: item.appointmentTime
   }))
-  navigateTo('report')
+  uni.navigateTo({ url: '/pages/report/Report' })
 }
 
 onMounted(() => fetchOrders())
diff --git a/src/pages/mine/MyReports.vue b/src/pages/mine/MyReports.vue
index 31bdf89..7d31570 100644
--- a/src/pages/mine/MyReports.vue
+++ b/src/pages/mine/MyReports.vue
@@ -1,9 +1,9 @@
 <template>
   <div class="page-shell my-reports-page">
     <!-- 顶部导航 -->
-    <view class="report-nav nav-gradient" :style="navSafeStyle">
-      <view class="nav-back" @click="goBackToMine"><AppIcon name="back" :size="18" color="#ffffff" /></view>
-      <text class="nav-title">我的报告</text>
+    <view class="report-nav report-nav--tab-root nav-gradient" :style="navSafeStyle">
+      <view class="nav-placeholder"></view>
+      <text class="nav-title">洗护美容报告</text>
       <view class="nav-placeholder"></view>
     </view>
 
@@ -44,16 +44,32 @@
     </div>
 
     <view v-if="!loading && reportList.length === 0" class="empty"><text>暂无报告</text></view>
+
+    <!-- 仅商家/员工可新建报告；客户仅查看列表 -->
+    <view
+      v-if="userInfo.role !== 'customer'"
+      class="fab-new-report"
+      @click="openFillReport"
+      hover-class="fab-new-report--hover"
+    >
+      <text class="fab-new-report-icon">+</text>
+    </view>
+
+    <TabBar current-page="report" @change="goPage" />
   </div>
 </template>
 
 <script setup>
 import { ref, onMounted } from 'vue'
+import { onShow } from '@dcloudio/uni-app'
 import AppIcon from '../../components/AppIcon.vue'
-import { navigateTo } from '../../utils/globalState.js'
+import TabBar from '../../components/TabBar.vue'
+import { useNavigator } from '../../composables/useNavigator.js'
 import { getReportList, imgUrl, API_ORIGIN } from '../../api/index.js'
 import { getStoreSession, getUserSession } from '../../utils/session.js'
 
+const { goPage } = useNavigator()
+
 const emit = defineEmits(['change-page'])
 const userInfo = getUserSession()
 const storeInfo = getStoreSession()
@@ -80,13 +96,8 @@ const loadReports = async () => {
   if (res.code === 200) reportList.value = res.data
 }
 
-const goBackToMine = () => {
-  const pages = getCurrentPages()
-  if (pages.length > 1) {
-    uni.navigateBack()
-    return
-  }
-  navigateTo('mine')
+const openFillReport = () => {
+  uni.navigateTo({ url: '/pages/report/Report' })
 }
 
 const viewReport = (r) => {
@@ -104,10 +115,14 @@ const viewReport = (r) => {
 }
 
 onMounted(() => loadReports())
+onShow(() => loadReports())
 </script>
 
 <style scoped>
-.my-reports-page { padding: 0 0 120rpx; }
+.my-reports-page {
+  padding: 0 0 calc(76px + env(safe-area-inset-bottom));
+  box-sizing: border-box;
+}
 .nav-placeholder { width: 32px; }
 .reports-hero {
   margin-top: 12px;
@@ -130,11 +145,24 @@ onMounted(() => loadReports())
 }
 .report-nav {
   padding: 14px 16px;
-  display: flex; align-items: center; justify-content: space-between;
-  position: sticky; top: 0; z-index: 10;
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  position: sticky;
+  top: 0;
+  z-index: 10;
+}
+.report-nav--tab-root .nav-title {
+  flex: 1;
+  text-align: center;
+  max-width: 72%;
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+  font-size: 18px;
+  font-weight: 700;
+  color: #fff;
 }
-.nav-back { font-size: 20px; color: #fff; }
-.nav-title { font-size: 18px; font-weight: 700; color: #fff; }
 .gallery-grid {
   display: grid;
   grid-template-columns: 1fr 1fr;
@@ -187,4 +215,31 @@ onMounted(() => loadReports())
   color: #64748b;
   font-size: 11px;
 }
+
+/* 新建报告（与首页新建预约 FAB 对齐，z-index 高于 TabBar） */
+.fab-new-report {
+  position: fixed;
+  right: 20px;
+  bottom: calc(56px + env(safe-area-inset-bottom) + 20px);
+  width: 56px;
+  height: 56px;
+  border-radius: 28px;
+  background: #2db96d;
+  box-shadow: 0 6px 20px rgba(45, 185, 109, 0.42);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  z-index: 1002;
+}
+.fab-new-report--hover {
+  opacity: 0.92;
+  transform: scale(0.96);
+}
+.fab-new-report-icon {
+  color: #fff;
+  font-size: 32px;
+  font-weight: 300;
+  line-height: 1;
+  margin-top: -2px;
+}
 </style>
diff --git a/src/pages/mine/Profile.vue b/src/pages/mine/Profile.vue
index 300ae09..378495b 100644
--- a/src/pages/mine/Profile.vue
+++ b/src/pages/mine/Profile.vue
@@ -22,6 +22,7 @@
           <div class="hero-phone text-sub">{{ userInfo.phone || '未绑定手机号' }}</div>
           <div class="hero-tags">
             <span v-if="userInfo.role === 'boss'" class="role-pill hero-role">店长</span>
+            <span v-else-if="userInfo.role === 'customer'" class="role-pill hero-role role-customer">客户</span>
             <span v-else class="role-pill hero-role role-staff">员工</span>
           </div>
         </div>
@@ -33,7 +34,7 @@
     <div class="menu-section">
       <div class="menu-card">
         <div class="menu-title">资料与账号</div>
-        <div class="menu-item" @click="showEditName = true">
+        <div class="menu-item" @click="openEditName">
           <div class="menu-left">
             <span class="menu-icon"><AppIcon name="profile" :size="15" /></span>
             <span class="menu-text">姓名</span>
@@ -43,7 +44,7 @@
             <span class="menu-arrow">›</span>
           </div>
         </div>
-        <div class="menu-item" @click="showEditPhone = true">
+        <div class="menu-item" @click="openEditPhone">
           <div class="menu-left">
             <span class="menu-icon"><AppIcon name="orders" :size="15" /></span>
             <span class="menu-text">手机号</span>
@@ -60,6 +61,7 @@
           </div>
           <div class="menu-right">
             <span v-if="userInfo.role === 'boss'" class="role-pill role-pill-compact">店长</span>
+            <span v-else-if="userInfo.role === 'customer'" class="role-pill role-pill-compact role-customer">客户</span>
             <span v-else class="role-pill role-pill-compact role-staff">员工</span>
           </div>
         </div>
@@ -67,7 +69,7 @@
     </div>
 
     <!-- 底部信息 -->
-    <div class="footer-tip">宠伴生活馆 · {{ userInfo.role === 'boss' ? '商家版' : '员工版' }}</div>
+    <div class="footer-tip">宠伴生活馆 · {{ editionLabel }}</div>
 
     <!-- 修改姓名弹窗 -->
     <view v-if="showEditName" class="popup-mask profile-popup-mask" @click="showEditName = false">
@@ -78,7 +80,16 @@
         </view>
         <view class="popup-body">
           <view class="field-label">姓名</view>
-          <input v-model="editForm.name" class="van-field" placeholder="请输入姓名" />
+          <!-- 小程序原生 input 需外包一层可见边框，否则易与弹窗底色融为一体 -->
+          <view class="profile-input-shell">
+            <input
+              v-model="editForm.name"
+              class="profile-input-native"
+              type="nickname"
+              placeholder="请输入姓名"
+              maxlength="32"
+            />
+          </view>
         </view>
         <view class="popup-footer profile-popup-footer">
           <button class="van-button van-button--block van-button--primary" :loading="saving" @click="confirmEditName">保存</button>
@@ -95,10 +106,14 @@
         </view>
         <view class="popup-body">
           <view class="field-label">新手机号</view>
-          <input v-model="editForm.phone" type="tel" class="van-field" placeholder="请输入手机号" maxlength="11" />
+          <view class="profile-input-shell">
+            <input v-model="editForm.phone" class="profile-input-native" type="number" placeholder="请输入手机号" maxlength="11" />
+          </view>
           <view class="field-label field-label-gap">验证码</view>
           <view class="sms-row">
-            <input v-model="editForm.code" type="digit" class="van-field sms-input" placeholder="请输入验证码" maxlength="6" />
+            <view class="profile-input-shell profile-sms-code-shell">
+              <input v-model="editForm.code" class="profile-input-native" type="digit" placeholder="请输入验证码" maxlength="6" />
+            </view>
             <button class="van-button van-button--small van-button--primary" :disabled="smsCountdown > 0" @click="sendSms">
               {{ smsCountdown > 0 ? smsCountdown + 's' : '获取验证码' }}
             </button>
@@ -151,6 +166,13 @@ let smsTimer = null
 
 const editForm = ref({ name: '', phone: '', code: '' })
 
+const editionLabel = computed(() => {
+  const r = userInfo.value.role
+  if (r === 'boss') return '商家版'
+  if (r === 'customer') return '客户版'
+  return '员工版'
+})
+
 const initials = computed(() => {
   if (!userInfo.value.name) return '?'
   return userInfo.value.name.slice(0, 1).toUpperCase()
@@ -162,6 +184,18 @@ const avatarBg = computed(() => {
   return { background: COLORS[idx] }
 })
 
+/** 打开弹窗前同步当前资料，避免仅 onMounted 一次导致输入框空白或与展示不一致（尤其 C 端微信登录后） */
+const openEditName = () => {
+  editForm.value.name = userInfo.value.name || ''
+  showEditName.value = true
+}
+
+const openEditPhone = () => {
+  editForm.value.phone = userInfo.value.phone || ''
+  editForm.value.code = ''
+  showEditPhone.value = true
+}
+
 const sendSms = async () => {
   const phone = editForm.value.phone
   if (!phone || phone.length !== 11) {
@@ -255,6 +289,7 @@ const changeAvatar = () => {
 }
 
 onMounted(() => {
+  userInfo.value = getUserSession()
   editForm.value.name = userInfo.value.name || ''
   editForm.value.phone = userInfo.value.phone || ''
 })
@@ -369,6 +404,11 @@ onUnmounted(() => {
   background: #ecfdf3;
   color: #166534;
 }
+.role-pill.hero-role.role-customer,
+.role-pill.role-pill-compact.role-customer {
+  background: #eff6ff;
+  color: #1d4ed8;
+}
 .role-pill-compact {
   height: 24px;
   padding: 0 10px;
@@ -521,6 +561,11 @@ onUnmounted(() => {
   min-width: 0;
 }
 
+.sms-row .profile-sms-code-shell {
+  flex: 1;
+  min-width: 0;
+}
+
 .footer-tip {
   text-align: center;
   margin-top: 28px;
@@ -528,3 +573,39 @@ onUnmounted(() => {
   color: #94a3b8;
 }
 </style>
+
+<!-- 非 scoped：小程序原生 input 在部分机型上 scoped 样式穿透不稳定 -->
+<style>
+.profile-popup-sheet .profile-input-shell {
+  box-sizing: border-box;
+  width: 100%;
+  min-height: 50px;
+  padding: 0 14px;
+  background: #f1f5f9;
+  border: 2px solid #94a3b8;
+  border-radius: 12px;
+  display: flex;
+  align-items: center;
+}
+.profile-popup-sheet .profile-input-native {
+  display: block;
+  flex: 1;
+  width: 100%;
+  min-width: 0;
+  height: 46px;
+  min-height: 46px;
+  line-height: 46px;
+  padding: 0;
+  margin: 0;
+  border: none !important;
+  outline: none;
+  background: transparent !important;
+  font-size: 16px;
+  color: #0f172a;
+  -webkit-appearance: none;
+  appearance: none;
+}
+.profile-popup-sheet .profile-input-native::placeholder {
+  color: #64748b;
+}
+</style>
diff --git a/src/pages/report/Report.vue b/src/pages/report/Report.vue
index e767d53..eb2afa6 100644
--- a/src/pages/report/Report.vue
+++ b/src/pages/report/Report.vue
@@ -242,7 +242,14 @@ const submitReport = async () => {
   }
 }
 
-const goBack = () => navigateTo('home')
+const goBack = () => {
+  const pages = getCurrentPages()
+  if (pages.length > 1) {
+    uni.navigateBack()
+    return
+  }
+  navigateTo('report')
+}
 
 onMounted(async () => {
   await loadServiceTypes()
diff --git a/src/utils/globalState.js b/src/utils/globalState.js
index 85a6606..7041e1e 100644
--- a/src/utils/globalState.js
+++ b/src/utils/globalState.js
@@ -1,7 +1,8 @@
 const ROOT_ROUTE_MAP = {
   login: '/pages/login/Login',
   home: '/pages/home/Home',
-  report: '/pages/report/Report',
+  /** 底部「洗美报告」统一进列表页，填写报告从列表页加号进入 */
+  report: '/pages/mine/MyReports',
   mine: '/pages/mine/Mine'
 }