632 lines
16 KiB
Vue
632 lines
16 KiB
Vue
<template>
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<div class="page-card workbench">
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<header class="workbench-header">
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<div>
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<div class="eyebrow">TODAY · {{ dateLabel }}</div>
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<h2>今天先做什么</h2>
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<p>按影响履约的紧急程度排好顺序，处理完再看经营结果。</p>
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</div>
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<el-button :loading="loading" @click="load">刷新</el-button>
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</header>
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<el-alert
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v-if="errorMessage"
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class="load-error"
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type="error"
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:closable="false"
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:title="errorMessage"
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show-icon
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/>
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<section class="metrics" aria-label="今日概览">
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<button
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v-for="metric in metricCards"
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:key="metric.key"
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type="button"
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class="metric-card"
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@click="go(metric.to)"
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>
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<span>{{ metric.label }}</span>
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<strong>{{ metric.value }}</strong>
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<small>{{ metric.hint }}</small>
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</button>
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</section>
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<section class="action-section">
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<div class="section-heading">
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<div>
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<span class="section-kicker">行动队列</span>
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<h3>先处理会卡住服务的事</h3>
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</div>
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<span class="action-total">{{ totalActions }} 项待处理</span>
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</div>
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<div v-if="loading && !workbenchData" class="skeletons">
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<el-skeleton v-for="index in 3" :key="index" :rows="2" animated />
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</div>
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<el-empty
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v-else-if="actionGroups.length === 0"
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description="当前没有待处理事项，可以安心接待今天的顾客"
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/>
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<div v-else class="action-groups">
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<article
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v-for="group in actionGroups"
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:key="group.kind"
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class="action-group"
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:class="`urgency-${group.urgency}`"
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>
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<div class="action-group-head">
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<div class="action-copy">
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<span class="priority-dot" />
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<div>
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<div class="action-title-line">
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<h4>{{ groupMeta(group.kind).title }}</h4>
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<el-tag :type="tagType(group.urgency)" effect="light" round>
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{{ group.count }} 项
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</el-tag>
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</div>
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<p>{{ groupMeta(group.kind).description }}</p>
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</div>
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</div>
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<el-button type="primary" link @click="go(groupMeta(group.kind).to)">
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全部处理
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</el-button>
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</div>
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<div class="action-items">
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<button
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v-for="item in group.items"
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:key="`${item.resourceType}-${item.resourceId}`"
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type="button"
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class="action-item"
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@click="goItem(group.kind, item)"
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>
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<span class="item-main">
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<strong>{{ item.petName || '未命名宠物' }}</strong>
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<span>{{ item.serviceType || '服务待确认' }}</span>
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</span>
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<span class="item-time">{{ formatSchedule(item.scheduledAt) }}</span>
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</button>
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</div>
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<div v-if="group.count > group.items.length" class="remaining">
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另有 {{ group.count - group.items.length }} 项，点击“全部处理”查看
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</div>
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</article>
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</div>
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</section>
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<section class="funnel-section">
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<div class="section-heading compact">
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<div>
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<span class="section-kicker">服务结果</span>
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<h3>今天的报告走到哪一步</h3>
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</div>
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<span class="funnel-note">发送与再次预约将在下一阶段接入真实状态</span>
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</div>
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<div class="funnel-grid">
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<div v-for="step in funnelSteps" :key="step.label" class="funnel-step">
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<span>{{ step.label }}</span>
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<strong>{{ step.value }}</strong>
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<small>{{ step.hint }}</small>
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</div>
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</div>
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</section>
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</div>
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</template>
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<script setup lang="ts">
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import { computed, onMounted, ref } from 'vue'
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import { useRouter } from 'vue-router'
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import { getWorkbenchActions } from '@/api'
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type RouteTarget = { path: string; query?: Record<string, string | undefined> }
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type WorkbenchMetrics = {
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todayAppointmentCount: number
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todayDoneCount: number
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overdueAppointmentCount: number
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inServiceCount: number
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upcomingTodayCount: number
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highlightAnomalyCount: number
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dueFollowUpCount: number
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}
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type ActionItem = {
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resourceType: 'appointment' | 'report' | 'lead'
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resourceId: number
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petName?: string | null
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serviceType?: string | null
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scheduledAt?: string | null
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status?: string | null
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overdue: boolean
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}
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type ActionGroup = {
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kind: string
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urgency: 'critical' | 'high' | 'normal'
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count: number
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items: ActionItem[]
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}
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type WorkbenchData = {
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date: string
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generatedAt: string
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metrics: WorkbenchMetrics
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actions: ActionGroup[]
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reportFunnel: Record<string, unknown>
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}
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const router = useRouter()
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const loading = ref(false)
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const errorMessage = ref('')
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const workbenchData = ref<WorkbenchData | null>(null)
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const emptyMetrics: WorkbenchMetrics = {
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todayAppointmentCount: 0,
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todayDoneCount: 0,
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overdueAppointmentCount: 0,
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inServiceCount: 0,
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upcomingTodayCount: 0,
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highlightAnomalyCount: 0,
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dueFollowUpCount: 0,
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}
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const metrics = computed(() => workbenchData.value?.metrics || emptyMetrics)
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const actionGroups = computed(() => workbenchData.value?.actions || [])
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const totalActions = computed(() => actionGroups.value.reduce((sum, group) => sum + Number(group.count || 0), 0))
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const dateLabel = computed(() => {
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const raw = workbenchData.value?.date
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if (!raw) return '加载中'
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const date = new Date(`${raw}T00:00:00`)
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return `${date.getMonth() + 1}月${date.getDate()}日 · 周${'日一二三四五六'[date.getDay()]}`
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})
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const metricCards = computed(() => [
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{
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key: 'today',
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label: '今日预约',
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value: metrics.value.todayAppointmentCount,
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hint: `还有 ${metrics.value.upcomingTodayCount} 位待到店`,
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to: { path: '/appointments', query: { date: 'today' } },
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},
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{
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key: 'overdue',
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label: '逾期未开始',
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value: metrics.value.overdueAppointmentCount,
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hint: '优先确认到店或改约',
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to: { path: '/appointments', query: { status: 'new', overdue: '1' } },
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},
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{
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key: 'doing',
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label: '服务中',
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value: metrics.value.inServiceCount,
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hint: '完成报告才能闭环',
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to: { path: '/appointments', query: { status: 'doing', missingReport: '1' } },
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},
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{
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key: 'done',
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label: '今日完成',
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value: metrics.value.todayDoneCount,
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hint: '已形成完整服务记录',
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to: { path: '/appointments', query: { status: 'done', completedToday: '1' } },
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},
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] satisfies Array<{ key: string; label: string; value: number; hint: string; to: RouteTarget }>)
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const groupDefinitions: Record<string, { title: string; description: string; to: RouteTarget }> = {
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overdue_appointment: {
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title: '预约已过时间',
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description: '先确认顾客是否到店；未到店就改约或取消，别让状态悬着。',
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to: { path: '/appointments', query: { status: 'new', overdue: '1' } },
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},
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in_service: {
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title: '服务中，等待收尾',
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description: '补齐服务前后照片与报告，提交后预约才会完成。',
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to: { path: '/appointments', query: { status: 'doing', missingReport: '1' } },
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},
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upcoming_today: {
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title: '今天接下来要到店',
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description: '提前看服务项目和时长，安排好工位与接待。',
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to: { path: '/appointments', query: { status: 'new', date: 'today' } },
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},
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highlight_anomaly: {
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title: '服务短片异常',
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description: '失败或处理超过 30 分钟，确认素材后再重试。',
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to: { path: '/reports', query: { highlightStatus: 'anomaly' } },
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},
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follow_up_due: {
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title: '回访日期已到',
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description: '只显示低敏摘要；进入回访池后再按权限查看联系信息。',
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to: { path: '/leads', query: { due: 'today' } },
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},
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}
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function groupMeta(kind: string) {
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return groupDefinitions[kind] || {
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title: '其他待办',
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description: '进入对应列表继续处理。',
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to: { path: '/workbench' },
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}
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}
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const funnelSteps = computed(() => {
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const funnel = workbenchData.value?.reportFunnel || {}
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const sentReady = funnel.reportSentTrackingReady === true
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const rebookReady = funnel.rebookTrackingReady === true
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return [
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{ label: '报告提交', value: Number(funnel.reportSubmittedCount || 0), hint: '服务已完成' },
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{ label: '确认发送', value: sentReady ? Number(funnel.reportSentCount || 0) : '—', hint: sentReady ? '门店已发送' : '状态待接入' },
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{ label: '宠主打开', value: Number(funnel.reportOpenedCount || 0), hint: '按报告去重' },
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{ label: '留下提醒', value: Number(funnel.leadSubmittedCount || 0), hint: '按线索去重' },
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{ label: '再次预约', value: rebookReady ? Number(funnel.rebookCreatedCount || 0) : '—', hint: rebookReady ? '已归因' : '归因待接入' },
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]
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})
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async function load() {
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loading.value = true
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errorMessage.value = ''
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try {
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const response = await getWorkbenchActions()
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if (response.code !== 200 || !response.data) {
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errorMessage.value = response.message || '工作台加载失败，请稍后重试'
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return
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}
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workbenchData.value = response.data as WorkbenchData
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} catch {
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errorMessage.value = '工作台加载失败，请检查网络后重试'
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} finally {
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loading.value = false
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}
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}
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function go(to: RouteTarget) {
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const query: Record<string, string> = {}
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for (const [key, value] of Object.entries(to.query || {})) {
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if (value != null) query[key] = value
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}
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router.push({ path: to.path, query })
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}
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function goItem(kind: string, item: ActionItem) {
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if (item.resourceType === 'appointment') {
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go({ path: '/appointments', query: { id: String(item.resourceId) } })
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return
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}
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if (item.resourceType === 'report') {
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go({ path: '/reports', query: { q: String(item.resourceId), highlightStatus: 'anomaly' } })
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return
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}
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go(groupMeta(kind).to)
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}
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function formatSchedule(value?: string | null) {
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if (!value) return '日期待确认'
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if (/^\d{4}-\d{2}-\d{2}$/.test(value)) {
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return `${Number(value.slice(5, 7))}月${Number(value.slice(8, 10))}日`
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}
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const date = new Date(value)
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if (Number.isNaN(date.getTime())) return value
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const isToday = workbenchData.value?.date === value.slice(0, 10)
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const time = `${String(date.getHours()).padStart(2, '0')}:${String(date.getMinutes()).padStart(2, '0')}`
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return isToday ? `今天 ${time}` : `${date.getMonth() + 1}月${date.getDate()}日 ${time}`
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}
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function tagType(urgency: ActionGroup['urgency']) {
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if (urgency === 'critical') return 'danger'
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if (urgency === 'high') return 'warning'
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return 'info'
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}
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onMounted(load)
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</script>
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<style scoped>
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.workbench {
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padding: 0;
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overflow: hidden;
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background: transparent;
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}
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.workbench-header {
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display: flex;
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align-items: flex-start;
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justify-content: space-between;
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padding: 26px 28px 24px;
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color: #fff;
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background:
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radial-gradient(circle at 82% 12%, rgb(255 255 255 / 18%), transparent 28%),
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linear-gradient(135deg, #2457b8 0%, var(--admin-accent) 58%, #4f8cff 100%);
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}
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.eyebrow,
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.section-kicker {
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font-size: 11px;
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font-weight: 700;
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letter-spacing: 0.12em;
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}
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.eyebrow {
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color: rgb(255 255 255 / 72%);
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}
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.workbench-header h2 {
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margin: 8px 0 6px;
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font-size: 28px;
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letter-spacing: -0.02em;
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}
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.workbench-header p {
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margin: 0;
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color: rgb(255 255 255 / 78%);
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}
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.workbench-header :deep(.el-button) {
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color: #fff;
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border-color: rgb(255 255 255 / 42%);
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background: rgb(255 255 255 / 12%);
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}
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.load-error {
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margin: 16px 20px 0;
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}
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.metrics {
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display: grid;
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grid-template-columns: repeat(4, minmax(0, 1fr));
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gap: 12px;
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padding: 18px 20px 0;
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}
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.metric-card {
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display: grid;
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gap: 7px;
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min-height: 120px;
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padding: 17px;
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text-align: left;
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color: #1f2a37;
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cursor: pointer;
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background: #fff;
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border: 1px solid #e5eaf1;
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border-radius: 12px;
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box-shadow: 0 8px 24px rgb(31 42 55 / 5%);
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transition: transform 160ms ease, box-shadow 160ms ease, border-color 160ms ease;
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}
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.metric-card:hover {
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border-color: #b7caef;
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box-shadow: 0 12px 30px rgb(47 111 237 / 10%);
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transform: translateY(-2px);
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}
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.metric-card span {
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color: #657184;
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font-size: 13px;
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}
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.metric-card strong {
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font-size: 30px;
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line-height: 1;
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}
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.metric-card small {
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color: #8a94a6;
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}
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.action-section,
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.funnel-section {
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margin: 16px 20px 0;
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padding: 22px;
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background: #fff;
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border: 1px solid #e8edf3;
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border-radius: 14px;
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}
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.funnel-section {
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margin-bottom: 20px;
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}
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.section-heading {
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display: flex;
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align-items: flex-end;
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justify-content: space-between;
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gap: 20px;
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margin-bottom: 18px;
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}
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.section-heading.compact {
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align-items: center;
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}
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.section-kicker {
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color: var(--admin-accent);
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}
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.section-heading h3 {
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margin: 5px 0 0;
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font-size: 18px;
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}
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.action-total,
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.funnel-note {
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color: #7a8494;
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font-size: 12px;
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}
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.action-groups {
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display: grid;
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gap: 12px;
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}
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.action-group {
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position: relative;
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padding: 16px 16px 14px 18px;
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overflow: hidden;
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background: #fbfcfe;
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border: 1px solid #e8edf3;
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border-radius: 10px;
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}
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.action-group::before {
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position: absolute;
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inset: 0 auto 0 0;
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width: 3px;
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content: '';
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background: #9aa4b2;
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}
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.action-group.urgency-critical::before { background: #d64545; }
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.action-group.urgency-high::before { background: #d38a20; }
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.action-group.urgency-normal::before { background: var(--admin-accent); }
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.action-group-head,
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.action-copy,
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.action-title-line,
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.item-main {
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display: flex;
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align-items: center;
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}
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.action-group-head {
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justify-content: space-between;
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gap: 16px;
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}
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.action-copy {
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align-items: flex-start;
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gap: 11px;
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}
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.priority-dot {
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width: 9px;
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height: 9px;
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margin-top: 6px;
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background: #9aa4b2;
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border-radius: 50%;
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}
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.urgency-critical .priority-dot { background: #d64545; }
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.urgency-high .priority-dot { background: #d38a20; }
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.urgency-normal .priority-dot { background: var(--admin-accent); }
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.action-title-line {
|
||
gap: 10px;
|
||
}
|
||
|
||
.action-title-line h4 {
|
||
margin: 0;
|
||
font-size: 15px;
|
||
}
|
||
|
||
.action-copy p {
|
||
margin: 5px 0 0;
|
||
color: #6d7888;
|
||
font-size: 13px;
|
||
}
|
||
|
||
.action-items {
|
||
display: grid;
|
||
grid-template-columns: repeat(3, minmax(0, 1fr));
|
||
gap: 8px;
|
||
margin-top: 13px;
|
||
}
|
||
|
||
.action-item {
|
||
display: flex;
|
||
align-items: center;
|
||
justify-content: space-between;
|
||
gap: 12px;
|
||
padding: 10px 12px;
|
||
text-align: left;
|
||
color: inherit;
|
||
cursor: pointer;
|
||
background: #fff;
|
||
border: 1px solid #e7ebf1;
|
||
border-radius: 8px;
|
||
}
|
||
|
||
.action-item:hover {
|
||
color: var(--admin-accent);
|
||
border-color: #b7caef;
|
||
}
|
||
|
||
.item-main {
|
||
align-items: flex-start;
|
||
flex-direction: column;
|
||
min-width: 0;
|
||
}
|
||
|
||
.item-main strong,
|
||
.item-main span {
|
||
max-width: 100%;
|
||
overflow: hidden;
|
||
text-overflow: ellipsis;
|
||
white-space: nowrap;
|
||
}
|
||
|
||
.item-main span,
|
||
.item-time,
|
||
.remaining {
|
||
color: #7a8494;
|
||
font-size: 12px;
|
||
}
|
||
|
||
.item-time {
|
||
flex: none;
|
||
}
|
||
|
||
.remaining {
|
||
margin: 10px 0 0 20px;
|
||
}
|
||
|
||
.funnel-grid {
|
||
display: grid;
|
||
grid-template-columns: repeat(5, minmax(0, 1fr));
|
||
gap: 1px;
|
||
overflow: hidden;
|
||
background: #e7ebf1;
|
||
border: 1px solid #e7ebf1;
|
||
border-radius: 10px;
|
||
}
|
||
|
||
.funnel-step {
|
||
display: grid;
|
||
gap: 6px;
|
||
min-height: 100px;
|
||
padding: 14px;
|
||
background: #f8fafc;
|
||
}
|
||
|
||
.funnel-step span,
|
||
.funnel-step small {
|
||
color: #718096;
|
||
font-size: 12px;
|
||
}
|
||
|
||
.funnel-step strong {
|
||
font-size: 23px;
|
||
}
|
||
|
||
.skeletons {
|
||
display: grid;
|
||
gap: 14px;
|
||
}
|
||
|
||
@media (max-width: 1080px) {
|
||
.metrics { grid-template-columns: repeat(2, minmax(0, 1fr)); }
|
||
.action-items { grid-template-columns: 1fr; }
|
||
.funnel-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); }
|
||
}
|
||
|
||
@media (max-width: 720px) {
|
||
.workbench-header,
|
||
.section-heading,
|
||
.action-group-head {
|
||
align-items: flex-start;
|
||
flex-direction: column;
|
||
}
|
||
.metrics { grid-template-columns: 1fr; }
|
||
.funnel-grid { grid-template-columns: 1fr; }
|
||
}
|
||
</style>
|