feat: turn leads into actionable follow-up tasks

.env.production

@@ -0,0 +1,2 @@
+# 安全占位符：正式构建必须用 .env.production.local 覆盖，并先运行发布门禁。
+VITE_PUBLIC_H5_ORIGIN=https://report.petstore.invalid

README.md

@@ -19,9 +19,20 @@ npm run dev
 ## 构建
 
 ```bash
+npm run preflight:release
 npm run build
 ```
 
+仓库内 `.env.production` 使用 `.invalid` 安全占位符，默认门禁会失败。正式发布必须使用权限受控的域名文件：
+
+```bash
+PETSTORE_ADMIN_ENV_FILE=/secure/path/petstore-admin.env npm run preflight:release
+cp /secure/path/petstore-admin.env .env.production.local
+npm run build
+```
+
+`VITE_PUBLIC_H5_ORIGIN` 必须是本项目公开报告页的显式 HTTPS 源，不能是 localhost、`.invalid` 或已归属其他产品的 `www.s-good.com`。真实配置不得提交，发布后删除 `.env.production.local`。
+
 ## Owner
 
 - Store Admin FE → `admin/**`

package.json

@@ -6,7 +6,8 @@
   "scripts": {
     "dev": "vite",
     "build": "vue-tsc -b && vite build",
-    "preview": "vite preview"
+    "preview": "vite preview",
+    "preflight:release": "node scripts/release-preflight.cjs"
   },
   "dependencies": {
     "@element-plus/icons-vue": "^2.3.2",

scripts/release-preflight.cjs

@@ -0,0 +1,56 @@
+const fs = require('node:fs')
+const path = require('node:path')
+
+const envFile = process.env.PETSTORE_ADMIN_ENV_FILE || '.env.production'
+const absoluteEnvFile = path.resolve(process.cwd(), envFile)
+
+function fail(message) {
+  console.error(`[release-preflight] FAIL: ${message}`)
+  process.exit(1)
+}
+
+if (!fs.existsSync(absoluteEnvFile)) {
+  fail('environment file does not exist')
+}
+
+const values = {}
+for (const rawLine of fs.readFileSync(absoluteEnvFile, 'utf8').split(/\r?\n/)) {
+  const line = rawLine.trim()
+  if (!line || line.startsWith('#')) continue
+  const separator = line.indexOf('=')
+  if (separator < 1) continue
+  const key = line.slice(0, separator).trim().replace(/^export\s+/, '')
+  const value = line.slice(separator + 1).trim().replace(/^(['"])(.*)\1$/, '$2')
+  values[key] = value
+}
+
+const name = 'VITE_PUBLIC_H5_ORIGIN'
+const value = values[name]
+if (!value) fail(`${name} is required`)
+
+let url
+try {
+  url = new URL(value)
+} catch {
+  fail(`${name} must be a valid URL`)
+}
+
+const hostname = url.hostname.toLowerCase()
+const isLocal = hostname === 'localhost' || hostname === '127.0.0.1' || hostname === '::1'
+const isPlaceholder = hostname.endsWith('.invalid')
+  || hostname.endsWith('.test')
+  || hostname.endsWith('.example')
+  || ['example.com', 'example.net', 'example.org'].some(
+    (reserved) => hostname === reserved || hostname.endsWith(`.${reserved}`),
+  )
+const hasExtraParts = Boolean(url.username || url.password || url.search || url.hash)
+  || (url.pathname !== '' && url.pathname !== '/')
+if (url.protocol !== 'https:' || isLocal || isPlaceholder || hasExtraParts) {
+  fail(`${name} must be an explicit production HTTPS origin`)
+}
+if (hostname === 'www.s-good.com') {
+  fail(`${name} uses a domain reserved by another product`)
+}
+
+console.log(`[release-preflight] ${name}: PASS`)
+console.log('[release-preflight] admin release configuration PASS')

src/api/index.ts

@@ -24,15 +24,153 @@ export const cancelAppointment = (id: number) =>
 export const getReportList = (params: Record<string, unknown> = {}) =>
   apiGet('/report/list', params)
 
+/** 员工在真实发送完成后显式确认；复制链接或打开 H5 不会自动确认。 */
+export const confirmReportSent = (reportId: number, channel: 'wechat' | 'qr' | 'other') =>
+  apiPost('/report/confirm-sent', { reportId, channel })
+
 export const startHighlight = (reportId: number) =>
   apiPost('/report/highlight/start', { reportId })
 
 export const getLeads = (status = 'pending') =>
   apiGet('/report/leads', { status })
 
+export type FollowUpTaskView = {
+  taskId: string
+  storeCustomerId: number
+  sourceLeadId: number
+  reportId?: number | null
+  displayName?: string | null
+  phone?: string | null
+  phoneMasked?: string | null
+  petName?: string | null
+  serviceType?: string | null
+  status: 'pending' | 'in_progress' | 'completed' | 'canceled'
+  outcome?: 'rebooked' | 'not_interested' | 'invalid_contact' | 'unsubscribed' | null
+  dueDate: string
+  attemptCount: number
+  lastAttemptOutcome?: 'no_answer' | 'follow_later' | null
+  assignedUserId?: number | null
+  assignedUserName?: string | null
+  assignedToCurrentUser: boolean
+  lastContactedAt?: string | null
+  closedAt?: string | null
+  rebookedAppointmentId?: number | null
+  overdue: boolean
+  createTime: string
+  updateTime: string
+}
+
+export type FollowUpTaskPage = {
+  total: number
+  page: number
+  pageSize: number
+  hasMore: boolean
+  list: FollowUpTaskView[]
+}
+
+export const getFollowUpTasks = (params: Record<string, unknown> = {}) =>
+  apiGet<FollowUpTaskPage>('/admin/follow-up-tasks', params)
+
+export const startFollowUpTask = (taskId: string) =>
+  apiPost<FollowUpTaskView>(`/admin/follow-up-tasks/${encodeURIComponent(taskId)}/start`)
+
+export const rescheduleFollowUpTask = (
+  taskId: string,
+  dueDate: string,
+  reason: 'no_answer' | 'follow_later',
+) => apiPost<FollowUpTaskView>(
+  `/admin/follow-up-tasks/${encodeURIComponent(taskId)}/reschedule`,
+  { dueDate, reason },
+)
+
+export const closeFollowUpTask = (
+  taskId: string,
+  outcome: 'not_interested' | 'invalid_contact',
+) => apiPost<FollowUpTaskView>(
+  `/admin/follow-up-tasks/${encodeURIComponent(taskId)}/close`,
+  { outcome },
+)
+
+export const createAppointment = (data: Record<string, unknown>) =>
+  apiPost('/appointment/create', data)
+
+export const getAppointmentAvailableSlots = (storeId: number, date: string, serviceType: string) =>
+  apiGet('/appointment/available-slots', { storeId, date, serviceType })
+
 export const getServiceCustomers = (params: Record<string, unknown> = {}) =>
   apiGet('/admin/service-customers', params)
 
+export type CustomerTimelineItem = {
+  eventId: string
+  eventType: string
+  occurredAt?: string | null
+  title: string
+  description: string
+  source?: string
+  actorRole?: string | null
+  actorName?: string | null
+  appointment?: {
+    id: number
+    appointmentTime?: string | null
+    endTime?: string | null
+    petName?: string | null
+    petType?: string | null
+    serviceType?: string | null
+    durationMinutes?: number
+    currentStatus?: string | null
+  }
+  report?: {
+    id: number
+    appointmentId?: number | null
+    petName?: string | null
+    serviceType?: string | null
+    sendStatus?: 'unknown' | 'unsent' | 'sent' | null
+    sentAt?: string | null
+    sendChannel?: 'wechat' | 'qr' | 'other' | null
+  }
+  lead?: {
+    id: number
+    reportId?: number | null
+    petName?: string | null
+    serviceType?: string | null
+    remindDate?: string | null
+    remindStatus?: string | null
+  }
+  followUpTask?: {
+    taskId: string
+    status: 'pending' | 'in_progress' | 'completed' | 'canceled'
+    outcome?: 'rebooked' | 'not_interested' | 'invalid_contact' | 'unsubscribed' | null
+    dueDate?: string | null
+    attemptCount?: number
+    rebookedAppointmentId?: number | null
+  }
+}
+
+export type CustomerTimelineResponse = {
+  customer: {
+    storeCustomerId: number
+    displayName?: string | null
+    phoneMasked?: string | null
+    originSource?: string | null
+    firstContactAt?: string | null
+    lastContactAt?: string | null
+  }
+  total: number
+  page: number
+  pageSize: number
+  hasMore: boolean
+  list: CustomerTimelineItem[]
+}
+
+export const getServiceCustomerTimeline = (storeCustomerId: number, page = 1, pageSize = 20) =>
+  apiGet<CustomerTimelineResponse>('/admin/service-customers/timeline', { storeCustomerId, page, pageSize })
+
+export const getWorkbenchReportFunnel = (date?: string) =>
+  apiGet('/admin/workbench/report-funnel', date ? { date } : {})
+
+export const getWorkbenchActions = () =>
+  apiGet('/admin/workbench/actions')
+
 export const getAdminStore = () => apiGet<Record<string, unknown>>('/admin/store')
 
 export const updateStore = (data: Record<string, unknown>) => apiPut('/store/update', data)
@@ -40,7 +178,7 @@ export const updateStore = (data: Record<string, unknown>) => apiPut('/store/upd
 export const getScheduleDay = (date: string) =>
   apiGet('/schedule/day', { date })
 
-export const createScheduleBlock = (data: { slotStart: string; blockType: string; note?: string }) =>
+export const createScheduleBlock = (data: { slotStart: string; durationMinutes: number; blockType: string; note?: string }) =>
   apiPost('/schedule/block', data)
 
 export const deleteScheduleBlock = (id: number) =>
@@ -50,8 +188,50 @@ export const getStore = (id: number) => apiGet('/store/get', { id })
 
 export const getStaffList = () => apiGet('/user/staff-list')
 
-export const createStaff = (data: { name: string; phone: string }) =>
-  apiPost('/user/create-staff', data)
+export type StaffInvitation = {
+  invitationId: string
+  storeName: string
+  invitedName: string
+  maskedPhone: string
+  status: 'pending' | 'accepted' | 'revoked' | 'expired'
+  expiresAt: string
+  acceptedAt?: string | null
+  createdAt: string
+  inviteToken?: string
+  invitePath?: string
+}
+
+export type OnboardingStep = {
+  id: 'profile' | 'booking' | 'services' | 'team'
+  title: string
+  required: boolean
+  completed: boolean
+  hint: string
+}
+
+export type OnboardingStatus = {
+  status: 'unknown' | 'in_progress' | 'completed'
+  completedAt?: string | null
+  readyToComplete: boolean
+  missingRequiredSteps: string[]
+  completedStepCount: number
+  totalStepCount: number
+  staffCount: number
+  steps: OnboardingStep[]
+  alreadyCompleted?: boolean
+}
+
+export const getOnboardingStatus = () => apiGet<OnboardingStatus>('/admin/onboarding')
+
+export const completeOnboarding = () => apiPost<OnboardingStatus>('/admin/onboarding/complete')
+
+export const getStaffInvitations = () => apiGet<StaffInvitation[]>('/admin/staff-invitations')
+
+export const createStaffInvitation = (data: { name: string; phone: string; validDays: number }) =>
+  apiPost<StaffInvitation>('/admin/staff-invitations', data)
+
+export const revokeStaffInvitation = (invitationId: string) =>
+  apiDelete<StaffInvitation>('/admin/staff-invitations', { invitationId })
 
 export const deleteStaff = (staffId: number) =>
   apiDelete('/user/staff', { staffId })
@@ -59,11 +239,11 @@ export const deleteStaff = (staffId: number) =>
 export const getServiceTypeList = (storeId?: number | null) =>
   apiGet('/service-type/list', storeId != null ? { storeId } : {})
 
-export const createServiceType = (name: string) =>
-  apiPost('/service-type/create', { name })
+export const createServiceType = (name: string, durationMinutes: number) =>
+  apiPost('/service-type/create', { name, durationMinutes })
 
-export const updateServiceType = (id: number, name: string) =>
-  apiPut('/service-type/update', { id, name })
+export const updateServiceType = (id: number, name: string, durationMinutes: number) =>
+  apiPut('/service-type/update', { id, name, durationMinutes })
 
 export const deleteServiceType = (id: number) =>
   apiDelete('/service-type/delete', { id })

src/utils/session.ts

@@ -13,7 +13,6 @@ export type AdminUser = {
 export type AdminStore = {
   id: number
   name?: string
-  inviteCode?: string
 }
 
 export function getToken(): string | null {

src/views/AppointmentsView.vue

@@ -20,13 +20,17 @@
         <el-option v-for="s in staffOptions" :key="s.id" :label="s.name" :value="s.id" />
       </el-select>
       <el-checkbox v-model="missingReport">待出报告</el-checkbox>
+      <el-checkbox v-model="overdueOnly">已过预约时间</el-checkbox>
+      <el-checkbox v-model="completedTodayOnly">今日完成</el-checkbox>
       <el-input v-model="keyword" clearable placeholder="宠主/手机/宠物名" style="width: 200px" />
       <el-button type="primary" @click="load">查询</el-button>
       <el-button @click="reset">重置</el-button>
     </div>
 
     <el-table :data="rows" v-loading="loading" stripe>
-      <el-table-column prop="appointmentTime" label="预约时间" min-width="160" />
+      <el-table-column label="预约时间" min-width="210">
+        <template #default="{ row }">{{ appointmentRange(row) }}</template>
+      </el-table-column>
       <el-table-column label="状态" width="100">
         <template #default="{ row }">{{ statusLabel(row.status) }}</template>
       </el-table-column>
@@ -62,7 +66,7 @@
     <el-drawer v-model="drawer" title="预约详情" size="420px">
       <template v-if="current">
         <el-descriptions :column="1" border>
-          <el-descriptions-item label="时间">{{ current.appointmentTime }}</el-descriptions-item>
+          <el-descriptions-item label="时间">{{ appointmentRange(current) }}</el-descriptions-item>
           <el-descriptions-item label="状态">{{ statusLabel(current.status) }}</el-descriptions-item>
           <el-descriptions-item label="宠主">{{ current.customerName }} {{ current.customerPhoneMasked }}</el-descriptions-item>
           <el-descriptions-item label="宠物">{{ current.petName }} / {{ current.petType }}</el-descriptions-item>
@@ -101,10 +105,15 @@ import {
 type Appt = {
   id: number
   appointmentTime?: string
+  endTime?: string
+  durationMinutes?: number
   status?: string
   petName?: string
   petType?: string
   serviceType?: string
+  customerUserId?: number
+  createdByUserId?: number
+  assignedStaffId?: number
   assignedUserId?: number
   staffName?: string
   customerName?: string
@@ -125,6 +134,15 @@ const dateFilter = ref((route.query.date as string) || '')
 const dateRange = ref<[string, string] | ''>('')
 const staffId = ref<number | undefined>()
 const missingReport = ref(route.query.missingReport === '1')
+const overdueOnly = ref(route.query.overdue === '1')
+const completedTodayOnly = ref(route.query.completedToday === '1')
+
+function appointmentRange(row: Appt): string {
+  const start = String(row.appointmentTime || '').replace('T', ' ').slice(0, 16)
+  const end = String(row.endTime || '').slice(11, 16)
+  if (!start) return '—'
+  return end ? `${start}–${end}` : start
+}
 const staffOptions = ref<Array<{ id: number; name: string }>>([])
 const drawer = ref(false)
 const current = ref<Appt | null>(null)
@@ -176,11 +194,22 @@ async function load() {
     let list = Array.isArray(res.data) ? (res.data as Appt[]) : []
     list = list.filter((a) => inDateRange(a.appointmentTime))
     if (staffId.value != null) {
-      list = list.filter((a) => a.assignedUserId === staffId.value)
+      list = list.filter((a) => (a.assignedStaffId ?? a.assignedUserId) === staffId.value)
     }
     if (missingReport.value) {
       list = list.filter((a) => a.status === 'doing' && !a.hasReport)
     }
+    if (overdueOnly.value) {
+      const now = Date.now()
+      list = list.filter((a) => {
+        const appointmentAt = Date.parse(String(a.appointmentTime || ''))
+        return a.status === 'new' && !Number.isNaN(appointmentAt) && appointmentAt < now
+      })
+    }
+    if (completedTodayOnly.value) {
+      const today = todayPrefix()
+      list = list.filter((a) => a.status === 'done' && String(a.updateTime || '').startsWith(today))
+    }
     if (keyword.value.trim()) {
       const q = keyword.value.trim()
       list = list.filter((a) =>
@@ -202,6 +231,8 @@ function reset() {
   dateRange.value = ''
   staffId.value = undefined
   missingReport.value = false
+  overdueOnly.value = false
+  completedTodayOnly.value = false
   load()
 }
 
@@ -251,6 +282,10 @@ onMounted(async () => {
   }
   await loadStaff()
   await load()
+  const focusId = Number(route.query.id)
+  if (Number.isFinite(focusId) && focusId > 0) {
+    await openDetail({ id: focusId })
+  }
 })
 </script>
 

src/views/CustomersView.vue

@@ -13,7 +13,7 @@
       <el-input v-model="q" clearable placeholder="姓名 / 手机 / 宠物名" style="width: 220px" />
       <el-button type="primary" @click="load">查询</el-button>
     </div>
-    <el-table :data="rows" v-loading="loading" stripe>
+    <el-table :data="rows" v-loading="loading" row-key="storeCustomerId" stripe>
       <el-table-column prop="displayName" label="客户" width="120" />
       <el-table-column prop="phoneMasked" label="手机" width="140" />
       <el-table-column label="宠物" min-width="160">
@@ -23,7 +23,9 @@
       </el-table-column>
       <el-table-column prop="lastVisitAt" label="最近到店" min-width="160" />
       <el-table-column prop="leadStatus" label="留资状态" width="100" />
-      <el-table-column prop="source" label="来源" width="140" />
+      <el-table-column label="来源" width="140">
+        <template #default="{ row }">{{ formatSource(row.source) }}</template>
+      </el-table-column>
       <el-table-column label="操作" width="200" fixed="right">
         <template #default="{ row }">
           <el-button link type="primary" @click="openDetail(row)">详情</el-button>
@@ -33,15 +35,23 @@
       </el-table-column>
     </el-table>
 
-    <el-drawer v-model="drawer" title="客户详情" size="420px">
+    <el-drawer v-model="drawer" title="客户详情" size="580px">
       <template v-if="current">
-        <el-descriptions :column="1" border>
-          <el-descriptions-item label="姓名">{{ current.displayName }}</el-descriptions-item>
-          <el-descriptions-item label="手机">{{ current.phoneMasked }}</el-descriptions-item>
-          <el-descriptions-item label="来源">{{ current.source }}</el-descriptions-item>
-          <el-descriptions-item label="最近到店">{{ current.lastVisitAt || '—' }}</el-descriptions-item>
-          <el-descriptions-item label="留资">{{ current.leadStatus || '—' }}</el-descriptions-item>
-          <el-descriptions-item label="宠物">
+        <section class="customer-profile">
+          <div>
+            <div class="profile-kicker">STORE CUSTOMER</div>
+            <h3>{{ timelineCustomer?.displayName || current.displayName || '客户' }}</h3>
+            <p>{{ timelineCustomer?.phoneMasked || current.phoneMasked || '暂无手机号' }}</p>
+          </div>
+          <el-tag effect="light" round>{{ formatOriginSource(timelineCustomer?.originSource || current.originSource) }}</el-tag>
+        </section>
+
+        <el-descriptions :column="2" border size="small" class="customer-facts">
+          <el-descriptions-item label="首次接触">{{ formatDateTime(timelineCustomer?.firstContactAt || current.firstContactAt) }}</el-descriptions-item>
+          <el-descriptions-item label="最近接触">{{ formatDateTime(timelineCustomer?.lastContactAt || current.lastContactAt) }}</el-descriptions-item>
+          <el-descriptions-item label="最近到店">{{ formatDateTime(current.lastVisitAt) }}</el-descriptions-item>
+          <el-descriptions-item label="回访状态">{{ formatLeadStatus(current.leadStatus) }}</el-descriptions-item>
+          <el-descriptions-item label="宠物" :span="2">
             <el-tag v-for="p in current.pets || []" :key="p.name" size="small" class="pet-tag">{{ p.name }}</el-tag>
           </el-descriptions-item>
         </el-descriptions>
@@ -49,6 +59,62 @@
           <el-button v-if="current.lastReportId" type="primary" @click="goReport(current)">最近报告</el-button>
           <el-button v-if="current.hasPendingLead" @click="goLead">去回访</el-button>
         </div>
+
+        <div class="timeline-head">
+          <div>
+            <h3>服务时间线</h3>
+            <p>按业务事实发生时间倒序，共 {{ timelineTotal }} 条</p>
+          </div>
+        </div>
+        <div v-loading="timelineLoading" class="timeline-shell">
+          <el-empty v-if="!timelineLoading && timelineItems.length === 0" description="暂无可用业务事实" :image-size="72" />
+          <el-timeline v-else>
+            <el-timeline-item
+              v-for="item in timelineItems"
+              :key="item.eventId"
+              :timestamp="formatDateTime(item.occurredAt)"
+              placement="top"
+              :type="timelineTone(item.eventType)"
+              :hollow="item.eventType === 'report_opened' || item.eventType === 'report_reopened'"
+            >
+              <article class="timeline-event">
+                <div class="timeline-title-row">
+                  <strong>{{ item.title }}</strong>
+                  <span v-if="item.actorName || item.actorRole" class="event-actor">
+                    {{ item.actorName || roleLabel(item.actorRole) }}
+                  </span>
+                </div>
+                <p>{{ item.description }}</p>
+                <div class="event-tags">
+                  <el-tag v-if="item.appointment?.currentStatus" size="small" effect="plain">
+                    预约{{ appointmentStatusLabel(item.appointment.currentStatus) }}
+                  </el-tag>
+                  <el-tag v-if="item.report?.sendStatus" size="small" effect="plain">
+                    {{ reportSendLabel(item.report.sendStatus) }}
+                  </el-tag>
+                  <el-tag v-if="item.lead?.remindStatus" size="small" effect="plain">
+                    {{ formatLeadStatus(item.lead.remindStatus) }}
+                  </el-tag>
+                  <el-tag v-if="item.followUpTask?.status" size="small" effect="plain">
+                    {{ followUpStatusLabel(item.followUpTask.status) }}
+                  </el-tag>
+                </div>
+                <div v-if="item.appointment || item.report || item.lead || item.followUpTask" class="event-actions">
+                  <el-button v-if="item.appointment" link type="primary" @click="goAppointment(item.appointment.id)">查看预约</el-button>
+                  <el-button v-if="item.report" link type="primary" @click="goReportId(item.report.id)">查看报告</el-button>
+                  <el-button v-if="item.lead" link type="primary" @click="goLead">进入回访池</el-button>
+                  <el-button v-if="item.followUpTask" link type="primary" @click="goLead">查看回访任务</el-button>
+                </div>
+              </article>
+            </el-timeline-item>
+          </el-timeline>
+          <el-button
+            v-if="timelineHasMore"
+            class="load-more"
+            :loading="timelineLoadingMore"
+            @click="loadMoreTimeline"
+          >加载更早记录</el-button>
+        </div>
       </template>
     </el-drawer>
   </div>
@@ -57,9 +123,16 @@
 <script setup lang="ts">
 import { onMounted, ref } from 'vue'
 import { useRouter } from 'vue-router'
-import { getServiceCustomers } from '@/api'
+import { ElMessage } from 'element-plus'
+import {
+  getServiceCustomers,
+  getServiceCustomerTimeline,
+  type CustomerTimelineItem,
+  type CustomerTimelineResponse,
+} from '@/api'
 
 type CustomerRow = {
+  storeCustomerId: number
   userId?: number | null
   displayName?: string
   phoneMasked?: string
@@ -69,6 +142,9 @@ type CustomerRow = {
   leadStatus?: string
   hasPendingLead?: boolean
   source?: string
+  originSource?: string
+  firstContactAt?: string
+  lastContactAt?: string
 }
 
 const router = useRouter()
@@ -80,6 +156,13 @@ const hasPendingLead = ref(false)
 const q = ref('')
 const drawer = ref(false)
 const current = ref<CustomerRow | null>(null)
+const timelineCustomer = ref<CustomerTimelineResponse['customer'] | null>(null)
+const timelineItems = ref<CustomerTimelineItem[]>([])
+const timelineTotal = ref(0)
+const timelinePage = ref(1)
+const timelineHasMore = ref(false)
+const timelineLoading = ref(false)
+const timelineLoadingMore = ref(false)
 
 async function load() {
   loading.value = true
@@ -102,9 +185,50 @@ async function load() {
   }
 }
 
-function openDetail(row: CustomerRow) {
+async function openDetail(row: CustomerRow) {
   current.value = row
   drawer.value = true
+  timelineCustomer.value = null
+  timelineItems.value = []
+  timelineTotal.value = 0
+  timelinePage.value = 1
+  timelineHasMore.value = false
+  timelineLoading.value = true
+  try {
+    await fetchTimeline(row.storeCustomerId, 1, false)
+  } catch {
+    ElMessage.error('客户时间线加载失败，请稍后重试')
+  } finally {
+    timelineLoading.value = false
+  }
+}
+
+async function fetchTimeline(storeCustomerId: number, page: number, append: boolean) {
+  const response = await getServiceCustomerTimeline(storeCustomerId, page, 20)
+  if (current.value?.storeCustomerId !== storeCustomerId) return
+  if (response.code !== 200 || !response.data) {
+    ElMessage.error(response.message || '客户时间线加载失败')
+    return
+  }
+  timelineCustomer.value = response.data.customer
+  timelineItems.value = append
+    ? [...timelineItems.value, ...response.data.list]
+    : response.data.list
+  timelineTotal.value = response.data.total
+  timelinePage.value = response.data.page
+  timelineHasMore.value = response.data.hasMore
+}
+
+async function loadMoreTimeline() {
+  if (!current.value || !timelineHasMore.value || timelineLoadingMore.value) return
+  timelineLoadingMore.value = true
+  try {
+    await fetchTimeline(current.value.storeCustomerId, timelinePage.value + 1, true)
+  } catch {
+    ElMessage.error('更早的客户记录加载失败，请稍后重试')
+  } finally {
+    timelineLoadingMore.value = false
+  }
 }
 
 function goReport(row: CustomerRow) {
@@ -112,10 +236,88 @@ function goReport(row: CustomerRow) {
   router.push({ path: '/reports', query: { q: String(row.lastReportId) } })
 }
 
+function goReportId(reportId: number) {
+  drawer.value = false
+  router.push({ path: '/reports', query: { q: String(reportId) } })
+}
+
+function goAppointment(appointmentId: number) {
+  drawer.value = false
+  router.push({ path: '/appointments', query: { id: String(appointmentId) } })
+}
+
 function goLead() {
+  drawer.value = false
   router.push({ path: '/leads', query: { due: 'today' } })
 }
 
+function formatDateTime(value?: string | null) {
+  if (!value) return '—'
+  const normalized = String(value).replace('T', ' ')
+  return normalized.length >= 16 ? normalized.slice(0, 16) : normalized
+}
+
+function formatLeadStatus(value?: string | null) {
+  if (value === 'pending') return '待回访'
+  if (value === 'sent') return '已发送提醒'
+  if (value === 'canceled') return '已取消'
+  if (value === 'unsubscribed') return '已退订'
+  return value || '—'
+}
+
+function appointmentStatusLabel(value?: string | null) {
+  if (value === 'new') return '待开始'
+  if (value === 'doing') return '服务中'
+  if (value === 'done') return '已完成'
+  if (value === 'cancel') return '已取消'
+  return value || '未知'
+}
+
+function reportSendLabel(value?: string | null) {
+  if (value === 'sent') return '报告已发送'
+  if (value === 'unsent') return '报告待发送'
+  if (value === 'unknown') return '发送状态未知'
+  return '报告'
+}
+
+function followUpStatusLabel(value?: string | null) {
+  if (value === 'pending') return '回访待领取'
+  if (value === 'in_progress') return '回访处理中'
+  if (value === 'completed') return '回访已完成'
+  if (value === 'canceled') return '回访已取消'
+  return '回访任务'
+}
+
+function roleLabel(value?: string | null) {
+  if (value === 'boss') return '老板'
+  if (value === 'staff') return '员工'
+  if (value === 'customer') return '宠主'
+  return '系统'
+}
+
+function timelineTone(eventType: string): 'primary' | 'success' | 'warning' | 'info' | 'danger' {
+  if (eventType === 'service_completed' || eventType === 'report_sent') return 'success'
+  if (eventType === 'lead_submitted') return 'warning'
+  if (eventType === 'appointment_status_changed') return 'danger'
+  if (eventType === 'report_opened' || eventType === 'report_reopened') return 'info'
+  return 'primary'
+}
+
+function formatSource(value?: string) {
+  if (value === 'appointment+lead') return '预约 + 报告留资'
+  if (value === 'appointment') return '预约'
+  if (value === 'lead') return '报告留资'
+  return '—'
+}
+
+function formatOriginSource(value?: string) {
+  if (value === 'customer_booking') return '宠主自助预约'
+  if (value === 'assisted_booking') return '门店代客预约'
+  if (value === 'report_lead') return '报告留资'
+  if (value === 'appointment') return '历史预约'
+  return '—'
+}
+
 onMounted(load)
 </script>
 
@@ -128,4 +330,94 @@ onMounted(load)
   display: flex;
   gap: 8px;
 }
+
+.customer-profile {
+  display: flex;
+  align-items: flex-start;
+  justify-content: space-between;
+  gap: 16px;
+  padding: 18px;
+  background: radial-gradient(circle at 88% 0, rgb(47 111 237 / 12%), transparent 38%), #f7f9fd;
+  border: 1px solid #e0e8f5;
+  border-radius: 12px;
+}
+
+.profile-kicker {
+  color: #2f6fed;
+  font-size: 10px;
+  font-weight: 800;
+  letter-spacing: 0.14em;
+}
+
+.customer-profile h3 {
+  margin: 6px 0 3px;
+  color: #24324a;
+  font-size: 21px;
+}
+
+.customer-profile p,
+.timeline-head p,
+.timeline-event p {
+  margin: 0;
+  color: #778398;
+  font-size: 13px;
+}
+
+.customer-facts {
+  margin-top: 14px;
+}
+
+.timeline-head {
+  display: flex;
+  align-items: flex-end;
+  justify-content: space-between;
+  margin: 28px 0 18px;
+}
+
+.timeline-head h3 {
+  margin: 0 0 4px;
+  font-size: 17px;
+}
+
+.timeline-shell {
+  min-height: 160px;
+  padding-right: 4px;
+}
+
+.timeline-event {
+  padding: 12px 14px;
+  background: #f8f9fb;
+  border: 1px solid #e8ebf0;
+  border-radius: 9px;
+}
+
+.timeline-title-row {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 12px;
+  margin-bottom: 5px;
+}
+
+.event-actor {
+  color: #8d97a8;
+  font-size: 11px;
+}
+
+.event-tags,
+.event-actions {
+  display: flex;
+  flex-wrap: wrap;
+  gap: 6px;
+  margin-top: 9px;
+}
+
+.event-actions {
+  margin-bottom: -5px;
+}
+
+.load-more {
+  display: block;
+  margin: 0 auto;
+}
 </style>

src/views/LeadsView.vue

@@ -1,88 +1,497 @@
 <template>
-  <div class="page-card">
-    <h2 class="page-title">回访线索</h2>
+  <div class="page-card follow-up-page">
+    <header class="page-head">
+      <div>
+        <div class="eyebrow">FOLLOW-UP TASKS</div>
+        <h2 class="page-title">回访任务</h2>
+        <p>领取后记录结果；“再次预约”只在真实预约创建成功后自动闭环。</p>
+      </div>
+      <el-button :loading="loading" @click="load">刷新</el-button>
+    </header>
+
     <div class="filter-row">
-      <el-select v-model="status" style="width: 140px" @change="load">
-        <el-option label="待回访" value="pending" />
+      <el-select v-model="status" style="width: 150px" @change="resetAndLoad">
+        <el-option label="待处理" value="open" />
+        <el-option label="待领取" value="pending" />
+        <el-option label="处理中" value="in_progress" />
+        <el-option label="已完成" value="completed" />
+        <el-option label="已取消" value="canceled" />
         <el-option label="全部" value="all" />
       </el-select>
-      <el-checkbox v-model="dueToday" @change="load">到期≤今天</el-checkbox>
+      <el-checkbox v-model="dueToday" @change="resetAndLoad">到期≤今天</el-checkbox>
+      <span class="summary">共 {{ total }} 项</span>
     </div>
-    <el-table :data="rows" v-loading="loading" stripe>
-      <el-table-column prop="petName" label="宠物" width="120" />
-      <el-table-column prop="serviceType" label="服务" min-width="120" />
-      <el-table-column prop="phone" label="手机" width="140" />
-      <el-table-column prop="remindDate" label="建议日期" width="120" />
-      <el-table-column prop="remindStatus" label="状态" width="100" />
-      <el-table-column label="微信" width="80">
-        <template #default="{ row }">{{ row.wechatBound ? '是' : '否' }}</template>
+
+    <el-table :data="rows" v-loading="loading" row-key="taskId" stripe>
+      <el-table-column label="宠主 / 宠物" min-width="170">
+        <template #default="{ row }">
+          <strong>{{ row.displayName || '客户' }}</strong>
+          <div class="muted">{{ row.petName || '宠物待确认' }} · {{ row.serviceType || '服务待确认' }}</div>
+        </template>
       </el-table-column>
-      <el-table-column label="操作" width="120">
+      <el-table-column label="联系" width="150">
+        <template #default="{ row }">
+          <span>{{ row.phone || row.phoneMasked || '—' }}</span>
+          <el-button v-if="row.phone" link type="primary" @click="copyPhone(row.phone)">复制</el-button>
+        </template>
+      </el-table-column>
+      <el-table-column label="计划回访" width="130">
+        <template #default="{ row }">
+          <span :class="{ overdue: row.overdue }">{{ row.dueDate || '—' }}</span>
+        </template>
+      </el-table-column>
+      <el-table-column label="状态" width="130">
+        <template #default="{ row }">
+          <el-tag :type="statusTag(row.status)" effect="light">{{ statusLabel(row.status) }}</el-tag>
+          <div v-if="row.outcome" class="muted">{{ outcomeLabel(row.outcome) }}</div>
+        </template>
+      </el-table-column>
+      <el-table-column label="处理" width="150">
+        <template #default="{ row }">
+          <span>{{ row.assignedUserName || (row.status === 'pending' ? '待领取' : '—') }}</span>
+          <div class="muted">已联系 {{ row.attemptCount || 0 }} 次</div>
+        </template>
+      </el-table-column>
+      <el-table-column label="操作" min-width="390" fixed="right">
         <template #default="{ row }">
           <el-button
-            v-if="row.reportId"
+            v-if="row.status === 'pending'"
             link
             type="primary"
-            @click="openReport(row)"
-          >打开报告</el-button>
+            @click="startTask(row)"
+          >领取</el-button>
+          <template v-if="row.status === 'in_progress' && row.assignedToCurrentUser">
+            <el-button link @click="openReschedule(row, 'no_answer')">未接通</el-button>
+            <el-button link @click="openReschedule(row, 'follow_later')">稍后联系</el-button>
+            <el-button link type="warning" @click="closeTask(row, 'not_interested')">暂无意向</el-button>
+            <el-button link type="danger" @click="closeTask(row, 'invalid_contact')">号码无效</el-button>
+            <el-button link type="success" @click="openRebook(row)">创建预约</el-button>
+          </template>
+          <el-button
+            v-if="row.rebookedAppointmentId"
+            link
+            type="success"
+            @click="goAppointment(row.rebookedAppointmentId)"
+          >查看预约</el-button>
+          <span
+            v-if="row.status === 'in_progress' && !row.assignedToCurrentUser"
+            class="muted"
+          >由其他员工处理</span>
         </template>
       </el-table-column>
     </el-table>
+
+    <el-pagination
+      v-if="total > pageSize"
+      class="pagination"
+      layout="prev, pager, next"
+      :current-page="page"
+      :page-size="pageSize"
+      :total="total"
+      @current-change="changePage"
+    />
+
+    <el-dialog v-model="rescheduleVisible" title="记录联系结果并改期" width="430px">
+      <el-form label-position="top">
+        <el-form-item label="本次结果">
+          <el-radio-group v-model="rescheduleReason">
+            <el-radio value="no_answer">未接通</el-radio>
+            <el-radio value="follow_later">宠主希望稍后联系</el-radio>
+          </el-radio-group>
+        </el-form-item>
+        <el-form-item label="下次回访日期">
+          <el-date-picker
+            v-model="rescheduleDate"
+            type="date"
+            value-format="YYYY-MM-DD"
+            :disabled-date="disablePastDate"
+            style="width: 100%"
+          />
+        </el-form-item>
+      </el-form>
+      <template #footer>
+        <el-button @click="rescheduleVisible = false">取消</el-button>
+        <el-button type="primary" :loading="saving" @click="saveReschedule">确认改期</el-button>
+      </template>
+    </el-dialog>
+
+    <el-dialog v-model="rebookVisible" title="为回访客户创建真实预约" width="520px">
+      <el-alert
+        type="info"
+        :closable="false"
+        title="预约成功后任务才会标记为“已再次预约”；容量不足或创建失败不会改变任务状态。"
+      />
+      <el-form label-position="top" class="rebook-form">
+        <el-form-item label="宠主">
+          <el-input :model-value="`${rebookTask?.displayName || '客户'} · ${rebookTask?.phone || ''}`" disabled />
+        </el-form-item>
+        <div class="form-grid">
+          <el-form-item label="宠物名">
+            <el-input v-model="rebookForm.petName" maxlength="64" />
+          </el-form-item>
+          <el-form-item label="宠物类型">
+            <el-select v-model="rebookForm.petType" style="width: 100%">
+              <el-option label="猫" value="猫" />
+              <el-option label="狗" value="狗" />
+              <el-option label="其他" value="其他" />
+            </el-select>
+          </el-form-item>
+        </div>
+        <el-form-item label="服务项目">
+          <el-select v-model="rebookForm.serviceType" style="width: 100%" @change="loadSlots">
+            <el-option
+              v-for="service in serviceTypes"
+              :key="String(service.id)"
+              :label="`${service.name} · ${service.durationMinutes || 60} 分钟`"
+              :value="String(service.name)"
+            />
+          </el-select>
+        </el-form-item>
+        <div class="form-grid">
+          <el-form-item label="预约日期">
+            <el-date-picker
+              v-model="rebookForm.date"
+              type="date"
+              value-format="YYYY-MM-DD"
+              :disabled-date="disablePastDate"
+              style="width: 100%"
+              @change="loadSlots"
+            />
+          </el-form-item>
+          <el-form-item label="可约时段">
+            <el-select v-model="rebookForm.time" :loading="slotsLoading" style="width: 100%">
+              <el-option
+                v-for="slot in availableSlots"
+                :key="slot.time"
+                :label="`${slot.time}–${slot.endTime}`"
+                :value="slot.time"
+              />
+            </el-select>
+          </el-form-item>
+        </div>
+      </el-form>
+      <template #footer>
+        <el-button @click="rebookVisible = false">取消</el-button>
+        <el-button type="success" :loading="saving" @click="submitRebook">创建并归因</el-button>
+      </template>
+    </el-dialog>
   </div>
 </template>
 
 <script setup lang="ts">
-import { onMounted, ref } from 'vue'
+import { onMounted, reactive, ref } from 'vue'
 import { useRoute, useRouter } from 'vue-router'
-import { getLeads, getReportList } from '@/api'
-import { reportPublicUrl } from '@/utils/publicLinks'
-import { ElMessage } from 'element-plus'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import {
+  closeFollowUpTask,
+  createAppointment,
+  getAdminStore,
+  getAppointmentAvailableSlots,
+  getFollowUpTasks,
+  getServiceTypeList,
+  rescheduleFollowUpTask,
+  startFollowUpTask,
+  type FollowUpTaskView,
+} from '@/api'
 
 const route = useRoute()
 const router = useRouter()
 const loading = ref(false)
-const status = ref('pending')
+const saving = ref(false)
+const rows = ref<FollowUpTaskView[]>([])
+const total = ref(0)
+const page = ref(1)
+const pageSize = 20
+const status = ref((route.query.status as string) || 'open')
 const dueToday = ref(route.query.due === 'today')
-const rows = ref<Array<Record<string, unknown>>>([])
 
-function todayStr() {
-  const d = new Date()
-  return `${d.getFullYear()}-${String(d.getMonth() + 1).padStart(2, '0')}-${String(d.getDate()).padStart(2, '0')}`
+const rescheduleVisible = ref(false)
+const rescheduleTask = ref<FollowUpTaskView | null>(null)
+const rescheduleReason = ref<'no_answer' | 'follow_later'>('no_answer')
+const rescheduleDate = ref('')
+
+const rebookVisible = ref(false)
+const rebookTask = ref<FollowUpTaskView | null>(null)
+const storeId = ref<number | null>(null)
+const serviceTypes = ref<Array<Record<string, unknown>>>([])
+const slotsLoading = ref(false)
+const availableSlots = ref<Array<{ time: string; endTime: string }>>([])
+const rebookForm = reactive({ petName: '', petType: '', serviceType: '', date: '', time: '' })
+
+function todayString() {
+  const now = new Date()
+  return `${now.getFullYear()}-${String(now.getMonth() + 1).padStart(2, '0')}-${String(now.getDate()).padStart(2, '0')}`
 }
 
 async function load() {
   loading.value = true
   try {
-    const res = await getLeads(status.value)
-    let list = Array.isArray(res.data) ? (res.data as Array<Record<string, unknown>>) : []
-    if (dueToday.value) {
-      const t = todayStr()
-      list = list.filter((l) => {
-        const d = l.remindDate as string | undefined
-        return !d || d <= t
-      })
+    const response = await getFollowUpTasks({
+      status: status.value,
+      dueDateTo: dueToday.value ? todayString() : undefined,
+      page: page.value,
+      pageSize,
+    })
+    if (response.code !== 200 || !response.data) {
+      ElMessage.error(response.message || '回访任务加载失败')
+      return
     }
-    rows.value = list
+    rows.value = response.data.list
+    total.value = response.data.total
+  } catch {
+    ElMessage.error('回访任务加载失败，请检查网络')
   } finally {
     loading.value = false
   }
 }
 
-async function openReport(row: Record<string, unknown>) {
-  const reportId = Number(row.reportId)
-  if (!reportId) return
-  // 优先用列表里的 token；没有则从报告列表反查
-  const listRes = await getReportList({ page: 1, pageSize: 200 })
-  const reports = Array.isArray(listRes.data) ? (listRes.data as Array<Record<string, unknown>>) : []
-  const hit = reports.find((r) => Number(r.id) === reportId)
-  const token = hit?.reportToken as string | undefined
-  if (token) {
-    window.open(reportPublicUrl(token), '_blank')
+function resetAndLoad() {
+  page.value = 1
+  load()
+}
+
+function changePage(value: number) {
+  page.value = value
+  load()
+}
+
+async function startTask(task: FollowUpTaskView) {
+  try {
+    const response = await startFollowUpTask(task.taskId)
+    if (response.code !== 200) {
+      ElMessage.error(response.message || '领取失败')
+      await load()
+      return
+    }
+    ElMessage.success('任务已领取')
+    await load()
+  } catch {
+    ElMessage.error('领取失败，请检查网络')
+  }
+}
+
+function openReschedule(task: FollowUpTaskView, reason: 'no_answer' | 'follow_later') {
+  rescheduleTask.value = task
+  rescheduleReason.value = reason
+  rescheduleDate.value = task.dueDate >= todayString() ? task.dueDate : todayString()
+  rescheduleVisible.value = true
+}
+
+async function saveReschedule() {
+  if (!rescheduleTask.value || !rescheduleDate.value) {
+    ElMessage.warning('请选择下次回访日期')
     return
   }
-  ElMessage.warning('未找到公开链接，已跳转报告中心')
-  await router.push({ path: '/reports', query: { q: String(reportId) } })
+  saving.value = true
+  try {
+    const response = await rescheduleFollowUpTask(
+      rescheduleTask.value.taskId,
+      rescheduleDate.value,
+      rescheduleReason.value,
+    )
+    if (response.code !== 200) {
+      ElMessage.error(response.message || '改期失败')
+      return
+    }
+    ElMessage.success('已记录本次联系并改期')
+    rescheduleVisible.value = false
+    await load()
+  } catch {
+    ElMessage.error('改期失败，请检查网络')
+  } finally {
+    saving.value = false
+  }
+}
+
+async function closeTask(task: FollowUpTaskView, outcome: 'not_interested' | 'invalid_contact') {
+  const label = outcome === 'not_interested' ? '本轮暂无意向' : '联系方式无效'
+  try {
+    await ElMessageBox.confirm(`确认以“${label}”关闭本轮回访？`, '关闭回访任务', { type: 'warning' })
+  } catch {
+    return
+  }
+  try {
+    const response = await closeFollowUpTask(task.taskId, outcome)
+    if (response.code !== 200) {
+      ElMessage.error(response.message || '关闭失败')
+      await load()
+      return
+    }
+    ElMessage.success('回访任务已关闭')
+    await load()
+  } catch {
+    ElMessage.error('关闭失败，请检查网络')
+  }
+}
+
+async function openRebook(task: FollowUpTaskView) {
+  rebookTask.value = task
+  rebookForm.petName = task.petName || ''
+  rebookForm.petType = ''
+  rebookForm.serviceType = task.serviceType || ''
+  rebookForm.date = ''
+  rebookForm.time = ''
+  availableSlots.value = []
+  rebookVisible.value = true
+  try {
+    const storeResponse = await getAdminStore()
+    if (storeResponse.code !== 200 || !storeResponse.data?.id) {
+      rebookVisible.value = false
+      ElMessage.error(storeResponse.message || '门店信息加载失败')
+      return
+    }
+    storeId.value = Number(storeResponse.data.id)
+    const serviceResponse = await getServiceTypeList(storeId.value)
+    if (serviceResponse.code !== 200) {
+      rebookVisible.value = false
+      ElMessage.error(serviceResponse.message || '服务项目加载失败')
+      return
+    }
+    serviceTypes.value = Array.isArray(serviceResponse.data)
+      ? (serviceResponse.data as Array<Record<string, unknown>>)
+      : []
+  } catch {
+    rebookVisible.value = false
+    ElMessage.error('预约基础数据加载失败')
+  }
+}
+
+async function loadSlots() {
+  rebookForm.time = ''
+  availableSlots.value = []
+  if (!storeId.value || !rebookForm.date || !rebookForm.serviceType) return
+  slotsLoading.value = true
+  try {
+    const response = await getAppointmentAvailableSlots(
+      storeId.value,
+      rebookForm.date,
+      rebookForm.serviceType,
+    )
+    if (response.code !== 200) {
+      ElMessage.error(response.message || '可约时段加载失败')
+      return
+    }
+    const data = response.data as { slots?: Array<{ time: string; endTime: string; available: boolean }> } | undefined
+    availableSlots.value = (data?.slots || []).filter((slot) => slot.available)
+    if (availableSlots.value.length === 0) ElMessage.warning('当天暂无可约时段')
+  } catch {
+    ElMessage.error('可约时段加载失败，请检查网络')
+  } finally {
+    slotsLoading.value = false
+  }
+}
+
+async function submitRebook() {
+  const task = rebookTask.value
+  if (!task?.phone || !rebookForm.petName || !rebookForm.petType
+      || !rebookForm.serviceType || !rebookForm.date || !rebookForm.time) {
+    ElMessage.warning('请补齐宠物、服务和可约时段')
+    return
+  }
+  saving.value = true
+  try {
+    const response = await createAppointment({
+      followUpTaskId: task.taskId,
+      customerPhone: task.phone,
+      customerName: task.displayName || '',
+      petName: rebookForm.petName,
+      petType: rebookForm.petType,
+      serviceType: rebookForm.serviceType,
+      appointmentTime: `${rebookForm.date}T${rebookForm.time}:00`,
+    })
+    if (response.code !== 200) {
+      ElMessage.error(response.message || '预约创建失败，任务状态未改变')
+      if (response.bizCode === 'CAPACITY_FULL') await loadSlots()
+      return
+    }
+    ElMessage.success('预约已创建并完成回访归因')
+    rebookVisible.value = false
+    await load()
+  } catch {
+    ElMessage.error('预约创建失败，请检查网络；任务状态未改变')
+  } finally {
+    saving.value = false
+  }
+}
+
+async function copyPhone(phone: string) {
+  try {
+    await navigator.clipboard.writeText(phone)
+    ElMessage.success('手机号已复制')
+  } catch {
+    ElMessage.warning(`请手动复制：${phone}`)
+  }
+}
+
+function goAppointment(id: number) {
+  router.push({ path: '/appointments', query: { id: String(id) } })
+}
+
+function statusLabel(value: FollowUpTaskView['status']) {
+  return { pending: '待领取', in_progress: '处理中', completed: '已完成', canceled: '已取消' }[value]
+}
+
+function statusTag(value: FollowUpTaskView['status']): 'primary' | 'success' | 'warning' | 'info' {
+  if (value === 'in_progress') return 'primary'
+  if (value === 'completed') return 'success'
+  if (value === 'canceled') return 'info'
+  return 'warning'
+}
+
+function outcomeLabel(value: NonNullable<FollowUpTaskView['outcome']>) {
+  return {
+    rebooked: '已再次预约',
+    not_interested: '本轮暂无意向',
+    invalid_contact: '联系方式无效',
+    unsubscribed: '宠主已退订',
+  }[value]
+}
+
+function disablePastDate(date: Date) {
+  const today = new Date()
+  today.setHours(0, 0, 0, 0)
+  return date.getTime() < today.getTime()
 }
 
 onMounted(load)
 </script>
+
+<style scoped>
+.follow-up-page {
+  min-width: 980px;
+}
+.page-head {
+  display: flex;
+  align-items: flex-start;
+  justify-content: space-between;
+  margin-bottom: 20px;
+}
+.page-head p,
+.muted,
+.summary {
+  color: #7a8699;
+  font-size: 12px;
+}
+.eyebrow {
+  color: #2f6fed;
+  font-size: 10px;
+  font-weight: 800;
+  letter-spacing: 0.14em;
+}
+.overdue {
+  color: #d64545;
+  font-weight: 700;
+}
+.pagination {
+  justify-content: flex-end;
+  margin-top: 20px;
+}
+.rebook-form {
+  margin-top: 18px;
+}
+.form-grid {
+  display: grid;
+  grid-template-columns: 1fr 1fr;
+  gap: 14px;
+}
+</style>

src/views/LoginView.vue

@@ -94,7 +94,7 @@ async function onLogin() {
     }
     const storeRaw = res.data.store
     const store: AdminStore | null = storeRaw
-      ? { id: Number(storeRaw.id), name: storeRaw.name as string | undefined, inviteCode: storeRaw.inviteCode as string | undefined }
+      ? { id: Number(storeRaw.id), name: storeRaw.name as string | undefined }
       : null
     setSession(res.data.sessionToken, user, store)
     const redirect = typeof route.query.redirect === 'string' ? route.query.redirect : '/workbench'

src/views/ReportsView.vue

@@ -8,6 +8,11 @@
         <el-option label="失败" value="failed" />
         <el-option label="异常(失败+超时)" value="anomaly" />
       </el-select>
+      <el-select v-model="sendStatus" clearable placeholder="发送状态" style="width: 150px">
+        <el-option label="待发送" value="unsent" />
+        <el-option label="已发送" value="sent" />
+        <el-option label="历史未知" value="unknown" />
+      </el-select>
       <el-input v-model="keyword" clearable placeholder="宠物名 / 报告ID" style="width: 180px" />
       <el-button type="primary" @click="load">查询</el-button>
     </div>
@@ -22,10 +27,34 @@
           <div v-if="row.highlightFailReasonLabel" class="fail">{{ row.highlightFailReasonLabel }}</div>
         </template>
       </el-table-column>
-      <el-table-column label="操作" width="280" fixed="right">
+      <el-table-column label="发送" width="130">
+        <template #default="{ row }">
+          <el-tag :type="sendTagType(row.sendStatus)" effect="light">
+            {{ sendLabel(row.sendStatus) }}
+          </el-tag>
+          <div v-if="row.sentAt" class="sent-at">{{ row.sentAt }}</div>
+        </template>
+      </el-table-column>
+      <el-table-column label="操作" width="380" fixed="right">
         <template #default="{ row }">
           <el-button link type="primary" @click="openDetail(row)">详情</el-button>
           <el-button link type="primary" @click="copyLink(row)">复制链接</el-button>
+          <el-dropdown
+            v-if="row.sendStatus !== 'sent'"
+            :disabled="confirmingId === row.id"
+            @command="onTableConfirm(row, $event)"
+          >
+            <el-button link type="success" :loading="confirmingId === row.id">
+              确认已发
+            </el-button>
+            <template #dropdown>
+              <el-dropdown-menu>
+                <el-dropdown-item command="wechat">微信消息</el-dropdown-item>
+                <el-dropdown-item command="qr">当面扫码</el-dropdown-item>
+                <el-dropdown-item command="other">其他方式</el-dropdown-item>
+              </el-dropdown-menu>
+            </template>
+          </el-dropdown>
           <el-button
             v-if="row.highlightVideoStatus === 'failed' || isStale(row)"
             link
@@ -43,6 +72,9 @@
           <el-descriptions-item label="服务">{{ current.serviceType }}</el-descriptions-item>
           <el-descriptions-item label="预约时间">{{ current.appointmentTime }}</el-descriptions-item>
           <el-descriptions-item label="成片">{{ hlLabel(current) }}</el-descriptions-item>
+          <el-descriptions-item label="发送状态">{{ sendLabel(current.sendStatus) }}</el-descriptions-item>
+          <el-descriptions-item v-if="current.sentAt" label="首次确认发送">{{ current.sentAt }}</el-descriptions-item>
+          <el-descriptions-item v-if="current.sendChannel" label="发送方式">{{ channelLabel(current.sendChannel) }}</el-descriptions-item>
           <el-descriptions-item v-if="current.highlightFailReasonLabel" label="失败原因">
             {{ current.highlightFailReasonLabel }}
           </el-descriptions-item>
@@ -57,6 +89,20 @@
         <div class="drawer-actions">
           <el-button type="primary" @click="copyLink(current)">复制公开链接</el-button>
           <el-button v-if="current.reportToken" @click="openH5(current)">打开 H5</el-button>
+          <el-dropdown
+            v-if="current.sendStatus !== 'sent'"
+            :disabled="confirmingId === current.id"
+            @command="onCurrentConfirm"
+          >
+            <el-button type="success" :loading="confirmingId === current.id">确认已发给宠主</el-button>
+            <template #dropdown>
+              <el-dropdown-menu>
+                <el-dropdown-item command="wechat">微信消息</el-dropdown-item>
+                <el-dropdown-item command="qr">当面扫码</el-dropdown-item>
+                <el-dropdown-item command="other">其他方式</el-dropdown-item>
+              </el-dropdown-menu>
+            </template>
+          </el-dropdown>
           <el-button
             v-if="current.highlightVideoStatus === 'failed' || isStale(current)"
             type="warning"
@@ -71,8 +117,8 @@
 <script setup lang="ts">
 import { onMounted, ref } from 'vue'
 import { useRoute } from 'vue-router'
-import { ElMessage } from 'element-plus'
-import { getReportList, startHighlight } from '@/api'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import { confirmReportSent, getReportList, startHighlight } from '@/api'
 import { isHighlightProcessingStale, reportPublicUrl } from '@/utils/publicLinks'
 
 type ReportRow = {
@@ -85,6 +131,9 @@ type ReportRow = {
   highlightVideoStatus?: string
   highlightFailReasonLabel?: string
   reportToken?: string
+  sendStatus?: 'unknown' | 'unsent' | 'sent'
+  sentAt?: string
+  sendChannel?: 'wechat' | 'qr' | 'other'
   beforePhotos?: string[]
   afterPhotos?: string[]
 }
@@ -93,7 +142,9 @@ const route = useRoute()
 const loading = ref(false)
 const rows = ref<ReportRow[]>([])
 const highlightStatus = ref((route.query.highlightStatus as string) || '')
+const sendStatus = ref((route.query.sendStatus as string) || '')
 const keyword = ref((route.query.q as string) || '')
+const confirmingId = ref<number | null>(null)
 const drawer = ref(false)
 const current = ref<ReportRow | null>(null)
 
@@ -114,13 +165,20 @@ function hlLabel(row: ReportRow) {
 async function load() {
   loading.value = true
   try {
-    const res = await getReportList({ page: 1, pageSize: 200 })
+    const res = await getReportList({
+      page: 1,
+      pageSize: 200,
+      sendStatus: sendStatus.value || undefined,
+    })
     let list = Array.isArray(res.data) ? (res.data as ReportRow[]) : []
     if (highlightStatus.value === 'anomaly' || highlightStatus.value === 'failed') {
       list = list.filter((r) => r.highlightVideoStatus === 'failed' || isStale(r))
     } else if (highlightStatus.value) {
       list = list.filter((r) => r.highlightVideoStatus === highlightStatus.value)
     }
+    if (sendStatus.value) {
+      list = list.filter((r) => r.sendStatus === sendStatus.value)
+    }
     if (keyword.value.trim()) {
       const q = keyword.value.trim()
       list = list.filter((r) =>
@@ -133,6 +191,67 @@ async function load() {
   }
 }
 
+function sendLabel(status?: ReportRow['sendStatus']) {
+  if (status === 'sent') return '已发送'
+  if (status === 'unsent') return '待发送'
+  if (status === 'unknown') return '历史未知'
+  return '—'
+}
+
+function sendTagType(status?: ReportRow['sendStatus']) {
+  if (status === 'sent') return 'success'
+  if (status === 'unsent') return 'warning'
+  return 'info'
+}
+
+function channelLabel(channel?: ReportRow['sendChannel']) {
+  if (channel === 'wechat') return '微信消息'
+  if (channel === 'qr') return '当面扫码'
+  if (channel === 'other') return '其他方式'
+  return '—'
+}
+
+async function confirmSent(row: ReportRow, rawChannel: unknown) {
+  const channel = rawChannel as 'wechat' | 'qr' | 'other'
+  if (!['wechat', 'qr', 'other'].includes(channel) || row.sendStatus === 'sent') return
+  try {
+    await ElMessageBox.confirm(
+      `确认宠主已通过“${channelLabel(channel)}”实际收到报告？复制链接或预览不算发送。`,
+      '确认已发送',
+      { confirmButtonText: '确认已发送', cancelButtonText: '取消', type: 'warning' },
+    )
+  } catch {
+    return
+  }
+
+  confirmingId.value = row.id
+  try {
+    const res = await confirmReportSent(row.id, channel)
+    if (res.code !== 200 || !res.data) {
+      ElMessage.error(res.message || '确认失败')
+      return
+    }
+    const data = res.data as Record<string, unknown>
+    row.sendStatus = 'sent'
+    row.sentAt = String(data.sentAt || '')
+    row.sendChannel = (data.sendChannel as ReportRow['sendChannel']) || channel
+    if (current.value?.id === row.id) current.value = row
+    ElMessage.success(data.alreadyConfirmed ? '此前已确认发送' : '已记录发送')
+  } catch {
+    ElMessage.error('确认失败，请检查网络后重试')
+  } finally {
+    confirmingId.value = null
+  }
+}
+
+function onTableConfirm(row: ReportRow, channel: unknown) {
+  void confirmSent(row, channel)
+}
+
+function onCurrentConfirm(channel: unknown) {
+  if (current.value) void confirmSent(current.value, channel)
+}
+
 function openDetail(row: ReportRow) {
   current.value = row
   drawer.value = true
@@ -170,6 +289,11 @@ onMounted(load)
   color: #c45656;
   font-size: 12px;
 }
+.sent-at {
+  margin-top: 4px;
+  color: #909399;
+  font-size: 11px;
+}
 .media {
   margin-top: 16px;
 }

src/views/ScheduleView.vue

@@ -7,11 +7,12 @@
       <el-button @click="openCreate">新增占用</el-button>
     </div>
     <el-table :data="rows" v-loading="loading" stripe>
-      <el-table-column prop="time" label="时段" width="100" />
+      <el-table-column prop="time" label="容量档" width="100" />
       <el-table-column label="类型" width="120">
         <template #default="{ row }">{{ kindLabel(row.kind, row.blockType) }}</template>
       </el-table-column>
       <el-table-column prop="title" label="内容" min-width="240" />
+      <el-table-column prop="capacityText" label="已用/总容量" width="130" />
       <el-table-column label="操作" width="120">
         <template #default="{ row }">
           <el-button
@@ -35,15 +36,25 @@
         <el-form-item label="时段">
           <el-select v-model="createForm.slotStart" filterable style="width: 100%">
             <el-option
-              v-for="opt in emptySlots"
+              v-for="opt in candidateSlots"
               :key="opt.slotStart"
               :label="opt.time"
               :value="opt.slotStart"
             />
           </el-select>
         </el-form-item>
+        <el-form-item label="占用时长">
+          <el-input-number
+            v-model="createForm.durationMinutes"
+            :min="30"
+            :max="480"
+            :step="30"
+            @change="onBlockTypeChange"
+          />
+          <span style="margin-left: 8px">分钟</span>
+        </el-form-item>
         <el-form-item label="类型">
-          <el-radio-group v-model="createForm.blockType">
+          <el-radio-group v-model="createForm.blockType" @change="onBlockTypeChange">
             <el-radio value="walk_in">到店占用</el-radio>
             <el-radio value="blocked">暂停预约</el-radio>
           </el-radio-group>
@@ -73,6 +84,10 @@ type Row = {
   blockId?: number
   title: string
   past?: boolean
+  usedCapacity: number
+  totalCapacity: number
+  remainingCapacity: number
+  capacityText: string
 }
 
 const loading = ref(false)
@@ -83,12 +98,21 @@ const dialogVisible = ref(false)
 const createForm = reactive({
   slotStart: '',
   blockType: 'blocked',
+  durationMinutes: 30,
   note: '',
 })
 
-const emptySlots = computed(() =>
-  rows.value.filter((r) => r.kind === 'empty' && !r.past),
-)
+const candidateSlots = computed(() => {
+  const bucketCount = Math.max(1, Number(createForm.durationMinutes || 30) / 30)
+  return rows.value.filter((_row, index) => {
+    const covered = rows.value.slice(index, index + bucketCount)
+    if (covered.length !== bucketCount || covered.some((r) => r.past)) return false
+    if (createForm.blockType === 'blocked') {
+      return covered.every((r) => r.usedCapacity === 0 && r.kind === 'empty')
+    }
+    return covered.every((r) => r.remainingCapacity > 0)
+  })
+})
 
 function kindLabel(kind: string, blockType?: string) {
   if (kind === 'appointment') return '预约'
@@ -111,6 +135,9 @@ async function load() {
       const kind = String(r.kind || 'empty')
       const appt = r.appointment as Record<string, unknown> | null | undefined
       const block = r.block as Record<string, unknown> | null | undefined
+      const usedCapacity = Number(r.usedCapacity || 0)
+      const totalCapacity = Number(r.totalCapacity || 1)
+      const remainingCapacity = Number(r.remainingCapacity || 0)
       let title = '—'
       let blockType: string | undefined
       let blockId: number | undefined
@@ -131,6 +158,10 @@ async function load() {
         blockId,
         title,
         past: Boolean(r.past),
+        usedCapacity,
+        totalCapacity,
+        remainingCapacity,
+        capacityText: kind === 'block' && blockType === 'blocked' ? '暂停' : `${usedCapacity}/${totalCapacity}`,
       }
     })
   } finally {
@@ -139,15 +170,23 @@ async function load() {
 }
 
 function openCreate() {
-  createForm.slotStart = emptySlots.value[0]?.slotStart || ''
   createForm.blockType = 'blocked'
+  createForm.durationMinutes = 30
+  createForm.slotStart = candidateSlots.value[0]?.slotStart || ''
   createForm.note = ''
   dialogVisible.value = true
 }
 
+function onBlockTypeChange() {
+  if (!candidateSlots.value.some((r) => r.slotStart === createForm.slotStart)) {
+    createForm.slotStart = candidateSlots.value[0]?.slotStart || ''
+  }
+}
+
 function quickBlock(row: Row) {
   createForm.slotStart = row.slotStart
   createForm.blockType = 'blocked'
+  createForm.durationMinutes = 30
   createForm.note = ''
   dialogVisible.value = true
 }
@@ -161,6 +200,7 @@ async function submitCreate() {
   try {
     const res = await createScheduleBlock({
       slotStart: createForm.slotStart,
+      durationMinutes: createForm.durationMinutes,
       blockType: createForm.blockType,
       note: createForm.note || undefined,
     })

src/views/SettingsView.vue

@@ -1,104 +1,199 @@
 <template>
-  <div class="page-card">
-    <h2 class="page-title">门店设置</h2>
-    <el-tabs v-model="tab">
-      <el-tab-pane label="资料" name="store">
-        <el-form label-width="120px" style="max-width: 560px" v-loading="loadingStore">
-          <el-form-item label="店名">
-            <el-input v-model="form.name" :disabled="!isBoss" />
-          </el-form-item>
-          <el-form-item label="电话">
-            <el-input v-model="form.phone" :disabled="!isBoss" />
-          </el-form-item>
-          <el-form-item label="地址">
-            <el-input v-model="form.address" :disabled="!isBoss" />
-          </el-form-item>
-          <el-form-item label="简介">
-            <el-input v-model="form.intro" type="textarea" :rows="3" :disabled="!isBoss" />
-          </el-form-item>
-          <el-form-item label="营业开始">
-            <el-time-select
-              v-model="form.bookingDayStart"
-              start="06:00"
-              step="00:30"
-              end="22:00"
-              :disabled="!isBoss"
-            />
-          </el-form-item>
-          <el-form-item label="末档开始">
-            <el-time-select
-              v-model="form.bookingLastSlotStart"
-              start="06:00"
-              step="00:30"
-              end="23:30"
-              :disabled="!isBoss"
-            />
-          </el-form-item>
-          <el-form-item label="邀请码">
-            <div class="invite-row">
-              <el-input v-model="form.inviteCode" readonly />
-              <el-button @click="copyInvite">复制</el-button>
+  <div class="settings-page">
+    <section class="onboarding-card" v-loading="loadingOnboarding">
+      <div class="onboarding-head">
+        <div>
+          <div class="eyebrow">PILOT READINESS</div>
+          <div class="title-row">
+            <h2>门店开通清单</h2>
+            <el-tag :type="onboardingTagType" effect="light" round>{{ onboardingLabel }}</el-tag>
+          </div>
+          <p>完成 3 个必填项即可进入真实试点；单人门店不强制邀请员工。</p>
+        </div>
+        <div class="progress-copy">
+          <strong>{{ onboarding?.completedStepCount || 0 }}/{{ onboarding?.totalStepCount || 4 }}</strong>
+          <span>步骤完成</span>
+        </div>
+      </div>
+      <el-progress
+        :percentage="onboardingProgress"
+        :stroke-width="8"
+        :show-text="false"
+        :status="onboarding?.status === 'completed' ? 'success' : undefined"
+      />
+      <div class="step-grid">
+        <button
+          v-for="step in onboarding?.steps || []"
+          :key="step.id"
+          type="button"
+          class="step-card"
+          :class="{ done: step.completed }"
+          @click="openStep(step.id)"
+        >
+          <span class="step-state">{{ step.completed ? '✓' : step.required ? '必填' : '选填' }}</span>
+          <strong>{{ step.title }}</strong>
+          <small>{{ step.hint }}</small>
+        </button>
+      </div>
+      <div v-if="isBoss" class="complete-row">
+        <span v-if="!onboarding?.readyToComplete">
+          尚缺：{{ onboarding?.missingRequiredSteps.join('、') || '加载中' }}
+        </span>
+        <span v-else-if="onboarding?.status === 'completed'">本店已完成开通，可开展真实试点。</span>
+        <span v-else>必填项已齐，可以显式完成门店开通。</span>
+        <el-button
+          v-if="onboarding?.status !== 'completed'"
+          type="primary"
+          :disabled="!onboarding?.readyToComplete"
+          :loading="completingOnboarding"
+          @click="finishOnboarding"
+        >完成开通</el-button>
+      </div>
+    </section>
+
+    <div class="page-card">
+      <h2 class="page-title">门店设置</h2>
+      <el-tabs v-model="tab">
+        <el-tab-pane label="资料" name="store">
+          <el-form label-width="120px" style="max-width: 620px" v-loading="loadingStore">
+            <el-form-item label="店名">
+              <el-input v-model="form.name" :disabled="!isBoss" />
+            </el-form-item>
+            <el-form-item label="电话">
+              <el-input v-model="form.phone" :disabled="!isBoss" />
+            </el-form-item>
+            <el-form-item label="地址">
+              <el-input v-model="form.address" :disabled="!isBoss" />
+            </el-form-item>
+            <el-form-item label="简介">
+              <el-input v-model="form.intro" type="textarea" :rows="3" :disabled="!isBoss" />
+            </el-form-item>
+            <el-form-item label="营业开始">
+              <el-time-select
+                v-model="form.bookingDayStart"
+                start="06:00"
+                step="00:30"
+                end="22:00"
+                :disabled="!isBoss"
+              />
+            </el-form-item>
+            <el-form-item label="末档开始">
+              <el-time-select
+                v-model="form.bookingLastSlotStart"
+                start="06:00"
+                step="00:30"
+                end="23:30"
+                :disabled="!isBoss"
+              />
+            </el-form-item>
+            <el-form-item label="并发接待数">
+              <el-input-number v-model="form.bookingCapacity" :min="1" :max="10" :disabled="!isBoss" />
+              <span class="field-hint">同一时段最多同时服务的顾客数</span>
+            </el-form-item>
+            <el-form-item v-if="isBoss">
+              <el-button type="primary" :loading="savingStore" @click="saveStore">保存并刷新清单</el-button>
+            </el-form-item>
+            <el-alert v-else type="info" :closable="false" title="员工可查看；改资料仅老板" />
+          </el-form>
+        </el-tab-pane>
+
+        <el-tab-pane label="服务类型" name="service">
+          <div class="filter-row" v-if="isBoss">
+            <el-input v-model="newServiceName" placeholder="新服务类型名称" style="width: 220px" />
+            <el-input-number v-model="newServiceDuration" :min="30" :max="480" :step="30" />
+            <span>分钟</span>
+            <el-button type="primary" @click="addService">新增</el-button>
+          </div>
+          <el-table :data="serviceTypes" v-loading="loadingMeta" stripe>
+            <el-table-column prop="name" label="名称" />
+            <el-table-column label="范围" width="120">
+              <template #default="{ row }">{{ row.storeId == null ? '系统默认' : '本店' }}</template>
+            </el-table-column>
+            <el-table-column label="预计时长" width="140">
+              <template #default="{ row }">{{ row.durationMinutes }} 分钟</template>
+            </el-table-column>
+            <el-table-column v-if="isBoss" label="操作" width="160">
+              <template #default="{ row }">
+                <el-button v-if="row.storeId != null" link type="primary" @click="editService(row)">编辑</el-button>
+                <el-button v-if="row.storeId != null" link type="danger" @click="removeService(row)">删除</el-button>
+              </template>
+            </el-table-column>
+          </el-table>
+        </el-tab-pane>
+
+        <el-tab-pane label="员工与邀请" name="staff">
+          <section v-if="isBoss" class="invite-builder">
+            <div>
+              <h3>创建一次性员工邀请</h3>
+              <p>邀请绑定手机号，默认 7 天有效，可撤销且只能使用一次。原始邀请口令仅本次显示。</p>
             </div>
-          </el-form-item>
-          <el-form-item v-if="isBoss">
-            <el-button type="primary" :loading="savingStore" @click="saveStore">保存</el-button>
-          </el-form-item>
-          <el-alert v-else type="info" :closable="false" title="员工可查看；改资料仅老板" />
-        </el-form>
-      </el-tab-pane>
+            <div class="filter-row invite-form">
+              <el-input v-model="newStaffName" placeholder="员工姓名" style="width: 150px" />
+              <el-input v-model="newStaffPhone" placeholder="本人微信手机号" style="width: 180px" maxlength="11" />
+              <el-select v-model="inviteValidDays" style="width: 120px">
+                <el-option label="3 天有效" :value="3" />
+                <el-option label="7 天有效" :value="7" />
+                <el-option label="14 天有效" :value="14" />
+                <el-option label="30 天有效" :value="30" />
+              </el-select>
+              <el-button type="primary" :loading="creatingInvite" @click="addInvitation">生成邀请</el-button>
+            </div>
+          </section>
 
-      <el-tab-pane label="服务类型" name="service">
-        <div class="filter-row" v-if="isBoss">
-          <el-input v-model="newServiceName" placeholder="新服务类型名称" style="width: 220px" />
-          <el-button type="primary" @click="addService">新增</el-button>
-        </div>
-        <el-table :data="serviceTypes" v-loading="loadingMeta" stripe>
-          <el-table-column prop="name" label="名称" />
-          <el-table-column label="范围" width="120">
-            <template #default="{ row }">{{ row.storeId == null ? '系统默认' : '本店' }}</template>
-          </el-table-column>
-          <el-table-column v-if="isBoss" label="操作" width="160">
-            <template #default="{ row }">
-              <el-button
-                v-if="row.storeId != null"
-                link
-                type="primary"
-                @click="renameService(row)"
-              >改名</el-button>
-              <el-button
-                v-if="row.storeId != null"
-                link
-                type="danger"
-                @click="removeService(row)"
-              >删除</el-button>
-            </template>
-          </el-table-column>
-        </el-table>
-      </el-tab-pane>
+          <h3 class="table-title">门店成员</h3>
+          <el-table :data="staff" v-loading="loadingMeta" stripe>
+            <el-table-column prop="name" label="姓名" />
+            <el-table-column prop="phone" label="手机" />
+            <el-table-column label="角色" width="100">
+              <template #default="{ row }">{{ row.role === 'boss' ? '老板' : '员工' }}</template>
+            </el-table-column>
+            <el-table-column v-if="isBoss" label="操作" width="100">
+              <template #default="{ row }">
+                <el-button v-if="row.role === 'staff'" link type="danger" @click="removeStaff(row)">删除</el-button>
+              </template>
+            </el-table-column>
+          </el-table>
 
-      <el-tab-pane label="员工" name="staff">
-        <div class="filter-row" v-if="isBoss">
-          <el-input v-model="newStaffName" placeholder="姓名" style="width: 140px" />
-          <el-input v-model="newStaffPhone" placeholder="手机号" style="width: 160px" maxlength="11" />
-          <el-button type="primary" @click="addStaff">创建员工</el-button>
-        </div>
-        <el-table :data="staff" v-loading="loadingMeta" stripe>
-          <el-table-column prop="name" label="姓名" />
-          <el-table-column prop="phone" label="手机" />
-          <el-table-column prop="role" label="角色" width="100" />
-          <el-table-column v-if="isBoss" label="操作" width="100">
-            <template #default="{ row }">
-              <el-button
-                v-if="row.role === 'staff'"
-                link
-                type="danger"
-                @click="removeStaff(row)"
-              >删除</el-button>
-            </template>
-          </el-table-column>
-        </el-table>
-      </el-tab-pane>
-    </el-tabs>
+          <template v-if="isBoss">
+            <h3 class="table-title invitation-title">邀请记录</h3>
+            <el-table :data="invitations" v-loading="loadingMeta" stripe empty-text="尚未创建员工邀请">
+              <el-table-column prop="invitedName" label="受邀人" />
+              <el-table-column prop="maskedPhone" label="手机号" width="150" />
+              <el-table-column label="状态" width="110">
+                <template #default="{ row }">
+                  <el-tag :type="invitationTagType(row.status)" effect="light" round>
+                    {{ invitationStatusLabel(row.status) }}
+                  </el-tag>
+                </template>
+              </el-table-column>
+              <el-table-column label="有效期至" min-width="180">
+                <template #default="{ row }">{{ formatDateTime(row.expiresAt) }}</template>
+              </el-table-column>
+              <el-table-column label="操作" width="110">
+                <template #default="{ row }">
+                  <el-button v-if="row.status === 'pending'" link type="danger" @click="revokeInvitation(row)">撤销</el-button>
+                  <span v-else class="muted">—</span>
+                </template>
+              </el-table-column>
+            </el-table>
+          </template>
+        </el-tab-pane>
+      </el-tabs>
+    </div>
+
+    <el-dialog v-model="inviteDialogVisible" title="邀请已创建" width="560px" :close-on-click-modal="false">
+      <el-alert
+        type="warning"
+        :closable="false"
+        title="安全提示：系统不会再次显示原始邀请口令，请现在复制并只发给受邀员工。"
+        show-icon
+      />
+      <el-input v-model="inviteMessage" class="invite-message" type="textarea" :rows="9" readonly />
+      <template #footer>
+        <el-button @click="inviteDialogVisible = false">关闭</el-button>
+        <el-button type="primary" @click="copyInviteMessage">复制邀请消息</el-button>
+      </template>
+    </el-dialog>
   </div>
 </template>
 
@@ -106,15 +201,21 @@
 import { computed, onMounted, reactive, ref } from 'vue'
 import { ElMessage, ElMessageBox } from 'element-plus'
 import {
+  completeOnboarding,
   createServiceType,
-  createStaff,
+  createStaffInvitation,
   deleteServiceType,
   deleteStaff,
   getAdminStore,
+  getOnboardingStatus,
   getServiceTypeList,
+  getStaffInvitations,
   getStaffList,
+  revokeStaffInvitation,
   updateServiceType,
   updateStore,
+  type OnboardingStatus,
+  type StaffInvitation,
 } from '@/api'
 import { getStore as getCachedStore, getUser, setSession, getToken, type AdminStore } from '@/utils/session'
 
@@ -124,6 +225,26 @@ const isBoss = computed(() => user?.role === 'boss')
 const loadingStore = ref(false)
 const savingStore = ref(false)
 const loadingMeta = ref(false)
+const loadingOnboarding = ref(false)
+const completingOnboarding = ref(false)
+const creatingInvite = ref(false)
+
+const onboarding = ref<OnboardingStatus | null>(null)
+const onboardingProgress = computed(() => {
+  const current = onboarding.value
+  if (!current || !current.totalStepCount) return 0
+  return Math.round((current.completedStepCount / current.totalStepCount) * 100)
+})
+const onboardingLabel = computed(() => {
+  if (onboarding.value?.status === 'completed') return '已开通'
+  if (onboarding.value?.status === 'unknown') return '历史门店待确认'
+  return '开通中'
+})
+const onboardingTagType = computed<'success' | 'warning' | 'info'>(() => {
+  if (onboarding.value?.status === 'completed') return 'success'
+  if (onboarding.value?.status === 'unknown') return 'warning'
+  return 'info'
+})
 
 const form = reactive({
   id: 0,
@@ -131,62 +252,84 @@ const form = reactive({
   phone: '',
   address: '',
   intro: '',
-  inviteCode: '',
   bookingDayStart: '09:00',
   bookingLastSlotStart: '21:30',
+  bookingCapacity: 1,
 })
 
 const serviceTypes = ref<Array<Record<string, unknown>>>([])
 const staff = ref<Array<Record<string, unknown>>>([])
+const invitations = ref<StaffInvitation[]>([])
 const newServiceName = ref('')
+const newServiceDuration = ref(60)
 const newStaffName = ref('')
 const newStaffPhone = ref('')
+const inviteValidDays = ref(7)
+const inviteDialogVisible = ref(false)
+const inviteMessage = ref('')
 
-function normTime(v: unknown): string {
-  if (v == null) return '09:00'
-  const s = String(v)
-  return s.length >= 5 ? s.slice(0, 5) : s
+function normTime(value: unknown): string {
+  if (value == null) return '09:00'
+  const normalized = String(value)
+  return normalized.length >= 5 ? normalized.slice(0, 5) : normalized
 }
 
 async function loadStore() {
   loadingStore.value = true
   try {
-    const res = await getAdminStore()
-    if (res.code !== 200 || !res.data) {
-      ElMessage.error(res.message || '加载门店失败')
+    const response = await getAdminStore()
+    if (response.code !== 200 || !response.data) {
+      ElMessage.error(response.message || '加载门店失败')
       return
     }
-    const d = res.data
-    form.id = Number(d.id)
-    form.name = String(d.name || '')
-    form.phone = String(d.phone || '')
-    form.address = String(d.address || '')
-    form.intro = String(d.intro || '')
-    form.inviteCode = String(d.inviteCode || '')
-    form.bookingDayStart = normTime(d.bookingDayStart)
-    form.bookingLastSlotStart = normTime(d.bookingLastSlotStart)
+    const data = response.data
+    form.id = Number(data.id)
+    form.name = String(data.name || '')
+    form.phone = String(data.phone || '')
+    form.address = String(data.address || '')
+    form.intro = String(data.intro || '')
+    form.bookingDayStart = normTime(data.bookingDayStart)
+    form.bookingLastSlotStart = normTime(data.bookingLastSlotStart)
+    form.bookingCapacity = Number(data.bookingCapacity || 1)
     const token = getToken()
-    const u = getUser()
-    if (token && u) {
-      const store: AdminStore = {
-        id: form.id,
-        name: form.name,
-        inviteCode: form.inviteCode,
-      }
-      setSession(token, u, store)
+    const currentUser = getUser()
+    if (token && currentUser) {
+      const store: AdminStore = { id: form.id, name: form.name }
+      setSession(token, currentUser, store)
     }
   } finally {
     loadingStore.value = false
   }
 }
 
+async function loadOnboarding() {
+  loadingOnboarding.value = true
+  try {
+    const response = await getOnboardingStatus()
+    onboarding.value = response.code === 200 && response.data ? response.data : null
+  } finally {
+    loadingOnboarding.value = false
+  }
+}
+
 async function loadMeta() {
   loadingMeta.value = true
   try {
     const storeId = getUser()?.storeId ?? getCachedStore()?.id
-    const [st, sf] = await Promise.all([getServiceTypeList(storeId), getStaffList()])
-    serviceTypes.value = Array.isArray(st.data) ? (st.data as Array<Record<string, unknown>>) : []
-    staff.value = Array.isArray(sf.data) ? (sf.data as Array<Record<string, unknown>>) : []
+    const requests = [getServiceTypeList(storeId), getStaffList()] as const
+    const [serviceResponse, staffResponse] = await Promise.all(requests)
+    serviceTypes.value = Array.isArray(serviceResponse.data)
+      ? (serviceResponse.data as Array<Record<string, unknown>>)
+      : []
+    staff.value = Array.isArray(staffResponse.data)
+      ? (staffResponse.data as Array<Record<string, unknown>>)
+      : []
+    if (isBoss.value) {
+      const invitationResponse = await getStaffInvitations()
+      invitations.value = invitationResponse.code === 200 && Array.isArray(invitationResponse.data)
+        ? invitationResponse.data
+        : []
+    }
   } finally {
     loadingMeta.value = false
   }
@@ -196,7 +339,7 @@ async function saveStore() {
   if (!form.id) return
   savingStore.value = true
   try {
-    const res = await updateStore({
+    const response = await updateStore({
       id: form.id,
       name: form.name,
       phone: form.phone,
@@ -204,42 +347,66 @@ async function saveStore() {
       intro: form.intro,
       bookingDayStart: form.bookingDayStart,
       bookingLastSlotStart: form.bookingLastSlotStart,
+      bookingCapacity: form.bookingCapacity,
     })
-    if (res.code !== 200) {
-      ElMessage.error(res.message || '保存失败')
+    if (response.code !== 200) {
+      ElMessage.error(response.message || '保存失败')
       return
     }
-    ElMessage.success('已保存')
-    await loadStore()
+    ElMessage.success('已保存，开通清单已刷新')
+    await Promise.all([loadStore(), loadOnboarding()])
   } finally {
     savingStore.value = false
   }
 }
 
-async function copyInvite() {
-  if (!form.inviteCode) return
-  await navigator.clipboard.writeText(form.inviteCode)
-  ElMessage.success('邀请码已复制')
+async function finishOnboarding() {
+  await ElMessageBox.confirm('确认门店资料、号源容量与服务项目已可用于真实接待？', '完成门店开通', {
+    type: 'warning',
+    confirmButtonText: '确认完成',
+  })
+  completingOnboarding.value = true
+  try {
+    const response = await completeOnboarding()
+    if (response.code !== 200 || !response.data) {
+      ElMessage.error(response.message || '暂不能完成开通')
+      return
+    }
+    onboarding.value = response.data
+    ElMessage.success('门店已完成开通，可进入真实试点')
+  } finally {
+    completingOnboarding.value = false
+  }
+}
+
+function openStep(stepId: string) {
+  tab.value = stepId === 'services' ? 'service' : stepId === 'team' ? 'staff' : 'store'
 }
 
 async function addService() {
   const name = newServiceName.value.trim()
   if (!name) return
-  const res = await createServiceType(name)
-  if (res.code !== 200) {
-    ElMessage.error(res.message || '新增失败')
+  const response = await createServiceType(name, Number(newServiceDuration.value))
+  if (response.code !== 200) {
+    ElMessage.error(response.message || '新增失败')
     return
   }
   newServiceName.value = ''
+  newServiceDuration.value = 60
   ElMessage.success('已新增')
-  await loadMeta()
+  await Promise.all([loadMeta(), loadOnboarding()])
 }
 
-async function renameService(row: Record<string, unknown>) {
-  const { value } = await ElMessageBox.prompt('新名称', '改名', { inputValue: String(row.name || '') })
-  const res = await updateServiceType(Number(row.id), value)
-  if (res.code !== 200) {
-    ElMessage.error(res.message || '改名失败')
+async function editService(row: Record<string, unknown>) {
+  const namePrompt = await ElMessageBox.prompt('新名称', '编辑服务项目', { inputValue: String(row.name || '') })
+  const durationPrompt = await ElMessageBox.prompt('请输入 30～480 分钟，且为 30 的倍数', '预计服务时长', {
+    inputValue: String(row.durationMinutes || 60),
+    inputPattern: /^(30|60|90|120|150|180|210|240|270|300|330|360|390|420|450|480)$/,
+    inputErrorMessage: '请输入 30～480 的 30 分钟倍数',
+  })
+  const response = await updateServiceType(Number(row.id), namePrompt.value, Number(durationPrompt.value))
+  if (response.code !== 200) {
+    ElMessage.error(response.message || '更新失败')
     return
   }
   ElMessage.success('已更新')
@@ -248,51 +415,254 @@ async function renameService(row: Record<string, unknown>) {
 
 async function removeService(row: Record<string, unknown>) {
   await ElMessageBox.confirm(`删除服务类型「${row.name}」？`, '确认', { type: 'warning' })
-  const res = await deleteServiceType(Number(row.id))
-  if (res.code !== 200) {
-    ElMessage.error(res.message || '删除失败')
+  const response = await deleteServiceType(Number(row.id))
+  if (response.code !== 200) {
+    ElMessage.error(response.message || '删除失败')
     return
   }
   ElMessage.success('已删除')
-  await loadMeta()
+  await Promise.all([loadMeta(), loadOnboarding()])
 }
 
-async function addStaff() {
-  if (!newStaffName.value.trim() || !/^1\d{10}$/.test(newStaffPhone.value)) {
-    ElMessage.warning('请填写姓名与正确手机号')
+async function addInvitation() {
+  const name = newStaffName.value.trim()
+  const phone = newStaffPhone.value.trim()
+  if (!name || !/^1[3-9]\d{9}$/.test(phone)) {
+    ElMessage.warning('请填写员工姓名与本人微信手机号')
     return
   }
-  const res = await createStaff({ name: newStaffName.value.trim(), phone: newStaffPhone.value })
-  if (res.code !== 200) {
-    ElMessage.error(res.message || '创建失败')
+  creatingInvite.value = true
+  try {
+    const response = await createStaffInvitation({ name, phone, validDays: inviteValidDays.value })
+    if (response.code !== 200 || !response.data?.inviteToken || !response.data.invitePath) {
+      ElMessage.error(response.message || '邀请创建失败')
+      return
+    }
+    inviteMessage.value = buildInviteMessage(response.data)
+    inviteDialogVisible.value = true
+    newStaffName.value = ''
+    newStaffPhone.value = ''
+    await Promise.all([loadMeta(), loadOnboarding()])
+  } finally {
+    creatingInvite.value = false
+  }
+}
+
+function buildInviteMessage(invitation: StaffInvitation): string {
+  return [
+    '【宠小它员工邀请】',
+    `${invitation.storeName} 邀请 ${invitation.invitedName} 加入门店。`,
+    `受邀手机号：${invitation.maskedPhone}`,
+    `有效期至：${formatDateTime(invitation.expiresAt)}`,
+    '',
+    '请在微信中打开“宠小它”小程序，通过员工邀请入口加入。',
+    `小程序路径：${invitation.invitePath}`,
+    `邀请口令：${invitation.inviteToken}`,
+    '',
+    '口令仅限本人使用；微信手机号不一致时系统会拒绝加入。',
+  ].join('\n')
+}
+
+async function copyInviteMessage() {
+  await navigator.clipboard.writeText(inviteMessage.value)
+  ElMessage.success('邀请消息已复制')
+}
+
+async function revokeInvitation(invitation: StaffInvitation) {
+  await ElMessageBox.confirm(`撤销发给「${invitation.invitedName}」的邀请？`, '撤销邀请', { type: 'warning' })
+  const response = await revokeStaffInvitation(invitation.invitationId)
+  if (response.code !== 200) {
+    ElMessage.error(response.message || '撤销失败')
     return
   }
-  newStaffName.value = ''
-  newStaffPhone.value = ''
-  ElMessage.success('已创建')
+  ElMessage.success('邀请已撤销')
   await loadMeta()
 }
 
 async function removeStaff(row: Record<string, unknown>) {
-  await ElMessageBox.confirm(`删除员工「${row.name}」？`, '确认', { type: 'warning' })
-  const res = await deleteStaff(Number(row.id))
-  if (res.code !== 200) {
-    ElMessage.error(res.message || '删除失败')
+  await ElMessageBox.confirm(`删除员工「${row.name}」？删除后其现有会话将无法再访问门店。`, '确认', { type: 'warning' })
+  const response = await deleteStaff(Number(row.id))
+  if (response.code !== 200) {
+    ElMessage.error(response.message || '删除失败')
     return
   }
   ElMessage.success('已删除')
-  await loadMeta()
+  await Promise.all([loadMeta(), loadOnboarding()])
+}
+
+function invitationStatusLabel(status: StaffInvitation['status']): string {
+  return { pending: '待接受', accepted: '已加入', revoked: '已撤销', expired: '已过期' }[status]
+}
+
+function invitationTagType(status: StaffInvitation['status']): 'success' | 'warning' | 'info' | 'danger' {
+  if (status === 'accepted') return 'success'
+  if (status === 'pending') return 'warning'
+  if (status === 'revoked') return 'danger'
+  return 'info'
+}
+
+function formatDateTime(value?: string | null): string {
+  if (!value) return '—'
+  const date = new Date(value)
+  if (Number.isNaN(date.getTime())) return value.replace('T', ' ')
+  return date.toLocaleString('zh-CN', { hour12: false })
 }
 
 onMounted(async () => {
-  await Promise.all([loadStore(), loadMeta()])
+  await Promise.all([loadStore(), loadMeta(), loadOnboarding()])
 })
 </script>
 
 <style scoped>
-.invite-row {
+.settings-page {
+  display: grid;
+  gap: 16px;
+}
+
+.onboarding-card {
+  padding: 22px 24px;
+  color: #20314f;
+  background:
+    radial-gradient(circle at 90% 0, rgb(47 111 237 / 12%), transparent 32%),
+    #fff;
+  border: 1px solid #dfe8f6;
+  border-radius: 12px;
+}
+
+.onboarding-head,
+.title-row,
+.complete-row {
   display: flex;
-  gap: 8px;
-  width: 100%;
+  align-items: center;
+  justify-content: space-between;
+}
+
+.eyebrow {
+  color: #2f6fed;
+  font-size: 11px;
+  font-weight: 700;
+  letter-spacing: 0.12em;
+}
+
+.title-row {
+  justify-content: flex-start;
+  gap: 10px;
+}
+
+.title-row h2 {
+  margin: 6px 0 4px;
+  font-size: 21px;
+}
+
+.onboarding-head p,
+.invite-builder p {
+  margin: 0;
+  color: #68768a;
+  font-size: 13px;
+}
+
+.progress-copy {
+  display: grid;
+  text-align: right;
+}
+
+.progress-copy strong {
+  font-size: 24px;
+}
+
+.progress-copy span {
+  color: #7a8798;
+  font-size: 12px;
+}
+
+.onboarding-card :deep(.el-progress) {
+  margin: 18px 0;
+}
+
+.step-grid {
+  display: grid;
+  grid-template-columns: repeat(4, minmax(0, 1fr));
+  gap: 10px;
+}
+
+.step-card {
+  display: grid;
+  gap: 6px;
+  min-height: 104px;
+  padding: 13px;
+  color: inherit;
+  text-align: left;
+  cursor: pointer;
+  background: #f7f9fc;
+  border: 1px solid #e6ebf2;
+  border-radius: 9px;
+}
+
+.step-card.done {
+  background: #f2fbf6;
+  border-color: #cdebd8;
+}
+
+.step-state {
+  color: #2f6fed;
+  font-size: 11px;
+  font-weight: 700;
+}
+
+.step-card.done .step-state {
+  color: #24a35a;
+}
+
+.step-card small {
+  color: #748196;
+  line-height: 1.45;
+}
+
+.complete-row {
+  gap: 16px;
+  margin-top: 16px;
+  color: #68768a;
+  font-size: 13px;
+}
+
+.field-hint {
+  margin-left: 10px;
+  color: var(--el-text-color-secondary);
+}
+
+.invite-builder {
+  margin-bottom: 22px;
+  padding: 18px;
+  background: #f6f9ff;
+  border: 1px solid #dce7fb;
+  border-radius: 10px;
+}
+
+.invite-builder h3,
+.table-title {
+  margin: 0 0 6px;
+  font-size: 16px;
+}
+
+.invite-form {
+  margin: 16px 0 0;
+}
+
+.invitation-title {
+  margin-top: 28px;
+}
+
+.muted {
+  color: #a1a9b6;
+}
+
+.invite-message {
+  margin-top: 16px;
+}
+
+@media (max-width: 980px) {
+  .step-grid {
+    grid-template-columns: repeat(2, minmax(0, 1fr));
+  }
 }
 </style>

src/views/WorkbenchView.vue

@@ -1,189 +1,643 @@
 <template>
-  <div class="page-card">
-    <h2 class="page-title">今日工作台</h2>
-    <el-row :gutter="12" class="metrics">
-      <el-col :span="6" v-for="card in cards" :key="card.key">
-        <el-card shadow="hover" class="metric" @click="go(card.to)">
-          <div class="metric-label">{{ card.label }}</div>
-          <div class="metric-value">{{ card.value }}</div>
-        </el-card>
-      </el-col>
-    </el-row>
+  <div class="page-card workbench">
+    <header class="workbench-header">
+      <div>
+        <div class="eyebrow">TODAY · {{ dateLabel }}</div>
+        <h2>今天先做什么</h2>
+        <p>按影响履约的紧急程度排好顺序，处理完再看经营结果。</p>
+      </div>
+      <el-button :loading="loading" @click="load">刷新</el-button>
+    </header>
 
-    <h3>今日待办</h3>
-    <div class="todos">
-      <el-tag
-        v-for="t in todos"
-        :key="t.key"
-        class="todo"
-        effect="plain"
-        @click="go(t.to)"
-      >{{ t.label }} {{ t.value }}</el-tag>
-    </div>
+    <el-alert
+      v-if="errorMessage"
+      class="load-error"
+      type="error"
+      :closable="false"
+      :title="errorMessage"
+      show-icon
+    />
 
-    <h3>报告漏斗</h3>
-    <el-row :gutter="12">
-      <el-col :span="6" v-for="f in funnel" :key="f.label">
-        <div class="funnel-item">
-          <div>{{ f.label }}</div>
-          <strong>{{ f.value }}</strong>
+    <section class="metrics" aria-label="今日概览">
+      <button
+        v-for="metric in metricCards"
+        :key="metric.key"
+        type="button"
+        class="metric-card"
+        @click="go(metric.to)"
+      >
+        <span>{{ metric.label }}</span>
+        <strong>{{ metric.value }}</strong>
+        <small>{{ metric.hint }}</small>
+      </button>
+    </section>
+
+    <section class="action-section">
+      <div class="section-heading">
+        <div>
+          <span class="section-kicker">行动队列</span>
+          <h3>先处理会卡住服务的事</h3>
         </div>
-      </el-col>
-    </el-row>
+        <span class="action-total">{{ totalActions }} 项待处理</span>
+      </div>
 
-    <el-dialog
-      v-model="todoDialog"
-      title="今日待办"
-      width="480px"
-      :close-on-click-modal="false"
-    >
-      <el-table :data="todos" size="small">
-        <el-table-column prop="label" label="事项" />
-        <el-table-column prop="value" label="数量" width="80" />
-        <el-table-column label="" width="90">
-          <template #default="{ row }">
-            <el-button link type="primary" @click="goFromDialog(row.to)">去处理</el-button>
-          </template>
-        </el-table-column>
-      </el-table>
-      <template #footer>
-        <el-checkbox v-model="suppressToday">今日不再提醒</el-checkbox>
-        <el-button type="primary" @click="closeTodoDialog">确定</el-button>
-      </template>
-    </el-dialog>
+      <div v-if="loading && !workbenchData" class="skeletons">
+        <el-skeleton v-for="index in 3" :key="index" :rows="2" animated />
+      </div>
+      <el-empty
+        v-else-if="actionGroups.length === 0"
+        description="当前没有待处理事项，可以安心接待今天的顾客"
+      />
+      <div v-else class="action-groups">
+        <article
+          v-for="group in actionGroups"
+          :key="group.kind"
+          class="action-group"
+          :class="`urgency-${group.urgency}`"
+        >
+          <div class="action-group-head">
+            <div class="action-copy">
+              <span class="priority-dot" />
+              <div>
+                <div class="action-title-line">
+                  <h4>{{ groupMeta(group.kind).title }}</h4>
+                  <el-tag :type="tagType(group.urgency)" effect="light" round>
+                    {{ group.count }} 项
+                  </el-tag>
+                </div>
+                <p>{{ groupMeta(group.kind).description }}</p>
+              </div>
+            </div>
+            <el-button type="primary" link @click="go(groupMeta(group.kind).to)">
+              全部处理
+            </el-button>
+          </div>
+
+          <div class="action-items">
+            <button
+              v-for="item in group.items"
+              :key="`${item.resourceType}-${item.resourceId}`"
+              type="button"
+              class="action-item"
+              @click="goItem(group.kind, item)"
+            >
+              <span class="item-main">
+                <strong>{{ item.petName || '未命名宠物' }}</strong>
+                <span>{{ item.serviceType || '服务待确认' }}</span>
+              </span>
+              <span class="item-time">{{ formatSchedule(item.scheduledAt) }}</span>
+            </button>
+          </div>
+
+          <div v-if="group.count > group.items.length" class="remaining">
+            另有 {{ group.count - group.items.length }} 项，点击“全部处理”查看
+          </div>
+        </article>
+      </div>
+    </section>
+
+    <section class="funnel-section">
+      <div class="section-heading compact">
+        <div>
+          <span class="section-kicker">服务结果</span>
+          <h3>今天的报告走到哪一步</h3>
+        </div>
+        <span class="funnel-note">发送与再次预约均来自真实业务回执</span>
+      </div>
+      <div class="funnel-grid">
+        <div v-for="step in funnelSteps" :key="step.label" class="funnel-step">
+          <span>{{ step.label }}</span>
+          <strong>{{ step.value }}</strong>
+          <small>{{ step.hint }}</small>
+        </div>
+      </div>
+    </section>
   </div>
 </template>
 
 <script setup lang="ts">
 import { computed, onMounted, ref } from 'vue'
 import { useRouter } from 'vue-router'
-import { getAppointmentList, getLeads, getReportList } from '@/api'
-import { isHighlightProcessingStale } from '@/utils/publicLinks'
+import { getWorkbenchActions } from '@/api'
 
-const SUPPRESS_KEY = 'petstore_admin_todo_suppress_date'
+type RouteTarget = { path: string; query?: Record<string, string | undefined> }
 
-const router = useRouter()
-const todayAppt = ref(0)
-const todayDone = ref(0)
-const pendingLead = ref(0)
-const highlightFailed = ref(0)
-const pendingReport = ref(0)
-const todayReports = ref(0)
-const todayLeads = ref(0)
-const todoDialog = ref(false)
-const suppressToday = ref(false)
-
-const today = new Date()
-const todayStr = `${today.getFullYear()}-${String(today.getMonth() + 1).padStart(2, '0')}-${String(today.getDate()).padStart(2, '0')}`
-
-function isSameDay(iso?: string | null) {
-  if (!iso) return false
-  return String(iso).startsWith(todayStr)
+type WorkbenchMetrics = {
+  todayAppointmentCount: number
+  todayDoneCount: number
+  overdueAppointmentCount: number
+  inServiceCount: number
+  upcomingTodayCount: number
+  highlightAnomalyCount: number
+  unsentReportCount: number
+  dueFollowUpCount: number
 }
 
-onMounted(async () => {
-  const [apptRes, reportRes, leadRes] = await Promise.all([
-    getAppointmentList({ page: 1, pageSize: 200 }),
-    getReportList({ page: 1, pageSize: 200 }),
-    getLeads('pending'),
-  ])
-  const appts = Array.isArray(apptRes.data) ? apptRes.data as Array<Record<string, unknown>> : []
-  const reports = Array.isArray(reportRes.data) ? reportRes.data as Array<Record<string, unknown>> : []
-  const leads = Array.isArray(leadRes.data) ? leadRes.data as Array<Record<string, unknown>> : []
+type ActionItem = {
+  resourceType: 'appointment' | 'report' | 'follow_up_task'
+  resourceId: number
+  petName?: string | null
+  serviceType?: string | null
+  scheduledAt?: string | null
+  status?: string | null
+  overdue: boolean
+}
 
-  todayAppt.value = appts.filter((a) => isSameDay(a.appointmentTime as string)).length
-  todayDone.value = appts.filter((a) => a.status === 'done' && isSameDay((a.updateTime as string) || (a.appointmentTime as string))).length
-  pendingReport.value = appts.filter((a) => a.status === 'doing' && a.hasReport !== true).length
-  pendingLead.value = leads.filter((l) => {
-    const d = l.remindDate as string | undefined
-    return !d || d <= todayStr
-  }).length
-  todayLeads.value = leads.filter((l) => isSameDay(l.createTime as string)).length
-  todayReports.value = reports.filter((r) => isSameDay(r.createTime as string)).length
-  highlightFailed.value = reports.filter(
-    (r) =>
-      r.highlightVideoStatus === 'failed' ||
-      isHighlightProcessingStale(r.highlightVideoStatus as string, r.updateTime as string),
-  ).length
+type ActionGroup = {
+  kind: string
+  urgency: 'critical' | 'high' | 'normal'
+  count: number
+  items: ActionItem[]
+}
 
-  const suppressed = localStorage.getItem(SUPPRESS_KEY)
-  if (suppressed !== todayStr) {
-    todoDialog.value = true
-  }
+type WorkbenchData = {
+  date: string
+  generatedAt: string
+  metrics: WorkbenchMetrics
+  actions: ActionGroup[]
+  reportFunnel: Record<string, unknown>
+}
+
+const router = useRouter()
+const loading = ref(false)
+const errorMessage = ref('')
+const workbenchData = ref<WorkbenchData | null>(null)
+
+const emptyMetrics: WorkbenchMetrics = {
+  todayAppointmentCount: 0,
+  todayDoneCount: 0,
+  overdueAppointmentCount: 0,
+  inServiceCount: 0,
+  upcomingTodayCount: 0,
+  highlightAnomalyCount: 0,
+  unsentReportCount: 0,
+  dueFollowUpCount: 0,
+}
+
+const metrics = computed(() => workbenchData.value?.metrics || emptyMetrics)
+const actionGroups = computed(() => workbenchData.value?.actions || [])
+const totalActions = computed(() => actionGroups.value.reduce((sum, group) => sum + Number(group.count || 0), 0))
+
+const dateLabel = computed(() => {
+  const raw = workbenchData.value?.date
+  if (!raw) return '加载中'
+  const date = new Date(`${raw}T00:00:00`)
+  return `${date.getMonth() + 1}月${date.getDate()}日 · 周${'日一二三四五六'[date.getDay()]}`
 })
 
-const cards = computed(() => [
-  { key: 'appt', label: '今日预约', value: todayAppt.value, to: { path: '/appointments', query: { date: 'today' } } },
-  { key: 'done', label: '今日完成', value: todayDone.value, to: { path: '/appointments', query: { status: 'done', date: 'today' } } },
-  { key: 'lead', label: '待回访', value: pendingLead.value, to: { path: '/leads', query: { due: 'today' } } },
-  { key: 'hl', label: '成片失败', value: highlightFailed.value, to: { path: '/reports', query: { highlightStatus: 'failed' } } },
-])
+const metricCards = computed(() => [
+  {
+    key: 'today',
+    label: '今日预约',
+    value: metrics.value.todayAppointmentCount,
+    hint: `还有 ${metrics.value.upcomingTodayCount} 位待到店`,
+    to: { path: '/appointments', query: { date: 'today' } },
+  },
+  {
+    key: 'overdue',
+    label: '逾期未开始',
+    value: metrics.value.overdueAppointmentCount,
+    hint: '优先确认到店或改约',
+    to: { path: '/appointments', query: { status: 'new', overdue: '1' } },
+  },
+  {
+    key: 'doing',
+    label: '服务中',
+    value: metrics.value.inServiceCount,
+    hint: '完成报告才能闭环',
+    to: { path: '/appointments', query: { status: 'doing', missingReport: '1' } },
+  },
+  {
+    key: 'done',
+    label: '今日完成',
+    value: metrics.value.todayDoneCount,
+    hint: '已形成完整服务记录',
+    to: { path: '/appointments', query: { status: 'done', completedToday: '1' } },
+  },
+] satisfies Array<{ key: string; label: string; value: number; hint: string; to: RouteTarget }>)
 
-const todos = computed(() => [
-  { key: 'a', label: '今日预约', value: todayAppt.value, to: { path: '/appointments', query: { date: 'today' } } },
-  { key: 'r', label: '待出报告', value: pendingReport.value, to: { path: '/appointments', query: { status: 'doing', missingReport: '1' } } },
-  { key: 'h', label: '成片异常', value: highlightFailed.value, to: { path: '/reports', query: { highlightStatus: 'failed' } } },
-  { key: 'l', label: '待回访', value: pendingLead.value, to: { path: '/leads', query: { due: 'today' } } },
-])
+const groupDefinitions: Record<string, { title: string; description: string; to: RouteTarget }> = {
+  overdue_appointment: {
+    title: '预约已过时间',
+    description: '先确认顾客是否到店；未到店就改约或取消，别让状态悬着。',
+    to: { path: '/appointments', query: { status: 'new', overdue: '1' } },
+  },
+  in_service: {
+    title: '服务中，等待收尾',
+    description: '补齐服务前后照片与报告，提交后预约才会完成。',
+    to: { path: '/appointments', query: { status: 'doing', missingReport: '1' } },
+  },
+  upcoming_today: {
+    title: '今天接下来要到店',
+    description: '提前看服务项目和时长，安排好工位与接待。',
+    to: { path: '/appointments', query: { status: 'new', date: 'today' } },
+  },
+  highlight_anomaly: {
+    title: '服务短片异常',
+    description: '失败或处理超过 30 分钟，确认素材后再重试。',
+    to: { path: '/reports', query: { highlightStatus: 'anomaly' } },
+  },
+  unsent_report: {
+    title: '报告尚未发送',
+    description: '复制链接不等于发送；宠主实际收到后，请在报告列表显式确认。',
+    to: { path: '/reports', query: { sendStatus: 'unsent' } },
+  },
+  follow_up_due: {
+    title: '回访日期已到',
+    description: '领取任务、记录联系结果；只有真实创建预约才会计入转化。',
+    to: { path: '/leads', query: { due: 'today' } },
+  },
+}
 
-const funnel = computed(() => [
-  { label: '今日已发报告', value: todayReports.value },
-  { label: '已打开', value: '—' },
-  { label: '已留资', value: todayLeads.value },
-  { label: '报告转预约', value: '—' },
-])
+function groupMeta(kind: string) {
+  return groupDefinitions[kind] || {
+    title: '其他待办',
+    description: '进入对应列表继续处理。',
+    to: { path: '/workbench' },
+  }
+}
 
-function go(to: { path: string; query?: Record<string, string | undefined> }) {
-  const query: Record<string, string> = {}
-  if (to.query) {
-    for (const [k, v] of Object.entries(to.query)) {
-      if (v != null) query[k] = v
+const funnelSteps = computed(() => {
+  const funnel = workbenchData.value?.reportFunnel || {}
+  const sentReady = funnel.reportSentTrackingReady === true
+  const rebookReady = funnel.rebookTrackingReady === true
+  return [
+    { label: '报告提交', value: Number(funnel.reportSubmittedCount || 0), hint: '服务已完成' },
+    { label: '确认发送', value: sentReady ? Number(funnel.reportSentCount || 0) : '—', hint: sentReady ? '门店已发送' : '状态待接入' },
+    { label: '宠主打开', value: Number(funnel.reportOpenedCount || 0), hint: '按报告去重' },
+    { label: '留下提醒', value: Number(funnel.leadSubmittedCount || 0), hint: '按线索去重' },
+    { label: '再次预约', value: rebookReady ? Number(funnel.rebookCreatedCount || 0) : '—', hint: rebookReady ? '已归因' : '归因待接入' },
+  ]
+})
+
+async function load() {
+  loading.value = true
+  errorMessage.value = ''
+  try {
+    const response = await getWorkbenchActions()
+    if (response.code !== 200 || !response.data) {
+      errorMessage.value = response.message || '工作台加载失败，请稍后重试'
+      return
     }
+    workbenchData.value = response.data as WorkbenchData
+  } catch {
+    errorMessage.value = '工作台加载失败，请检查网络后重试'
+  } finally {
+    loading.value = false
+  }
+}
+
+function go(to: RouteTarget) {
+  const query: Record<string, string> = {}
+  for (const [key, value] of Object.entries(to.query || {})) {
+    if (value != null) query[key] = value
   }
   router.push({ path: to.path, query })
 }
 
-function goFromDialog(to: { path: string; query?: Record<string, string | undefined> }) {
-  closeTodoDialog()
-  go(to)
+function goItem(kind: string, item: ActionItem) {
+  if (item.resourceType === 'appointment') {
+    go({ path: '/appointments', query: { id: String(item.resourceId) } })
+    return
+  }
+  if (item.resourceType === 'report') {
+    go({
+      path: '/reports',
+      query: kind === 'unsent_report'
+        ? { q: String(item.resourceId), sendStatus: 'unsent' }
+        : { q: String(item.resourceId), highlightStatus: 'anomaly' },
+    })
+    return
+  }
+  go(groupMeta(kind).to)
 }
 
-function closeTodoDialog() {
-  if (suppressToday.value) {
-    localStorage.setItem(SUPPRESS_KEY, todayStr)
+function formatSchedule(value?: string | null) {
+  if (!value) return '日期待确认'
+  if (/^\d{4}-\d{2}-\d{2}$/.test(value)) {
+    return `${Number(value.slice(5, 7))}月${Number(value.slice(8, 10))}日`
   }
-  todoDialog.value = false
+  const date = new Date(value)
+  if (Number.isNaN(date.getTime())) return value
+  const isToday = workbenchData.value?.date === value.slice(0, 10)
+  const time = `${String(date.getHours()).padStart(2, '0')}:${String(date.getMinutes()).padStart(2, '0')}`
+  return isToday ? `今天 ${time}` : `${date.getMonth() + 1}月${date.getDate()}日 ${time}`
 }
+
+function tagType(urgency: ActionGroup['urgency']) {
+  if (urgency === 'critical') return 'danger'
+  if (urgency === 'high') return 'warning'
+  return 'info'
+}
+
+onMounted(load)
 </script>
 
 <style scoped>
+.workbench {
+  padding: 0;
+  overflow: hidden;
+  background: transparent;
+}
+
+.workbench-header {
+  display: flex;
+  align-items: flex-start;
+  justify-content: space-between;
+  padding: 26px 28px 24px;
+  color: #fff;
+  background:
+    radial-gradient(circle at 82% 12%, rgb(255 255 255 / 18%), transparent 28%),
+    linear-gradient(135deg, #2457b8 0%, var(--admin-accent) 58%, #4f8cff 100%);
+}
+
+.eyebrow,
+.section-kicker {
+  font-size: 11px;
+  font-weight: 700;
+  letter-spacing: 0.12em;
+}
+
+.eyebrow {
+  color: rgb(255 255 255 / 72%);
+}
+
+.workbench-header h2 {
+  margin: 8px 0 6px;
+  font-size: 28px;
+  letter-spacing: -0.02em;
+}
+
+.workbench-header p {
+  margin: 0;
+  color: rgb(255 255 255 / 78%);
+}
+
+.workbench-header :deep(.el-button) {
+  color: #fff;
+  border-color: rgb(255 255 255 / 42%);
+  background: rgb(255 255 255 / 12%);
+}
+
+.load-error {
+  margin: 16px 20px 0;
+}
+
 .metrics {
-  margin-bottom: 20px;
+  display: grid;
+  grid-template-columns: repeat(4, minmax(0, 1fr));
+  gap: 12px;
+  padding: 18px 20px 0;
 }
-.metric {
+
+.metric-card {
+  display: grid;
+  gap: 7px;
+  min-height: 120px;
+  padding: 17px;
+  text-align: left;
+  color: #1f2a37;
   cursor: pointer;
+  background: #fff;
+  border: 1px solid #e5eaf1;
+  border-radius: 12px;
+  box-shadow: 0 8px 24px rgb(31 42 55 / 5%);
+  transition: transform 160ms ease, box-shadow 160ms ease, border-color 160ms ease;
 }
-.metric-label {
-  color: #7a8494;
+
+.metric-card:hover {
+  border-color: #b7caef;
+  box-shadow: 0 12px 30px rgb(47 111 237 / 10%);
+  transform: translateY(-2px);
+}
+
+.metric-card span {
+  color: #657184;
   font-size: 13px;
 }
-.metric-value {
-  margin-top: 8px;
-  font-size: 28px;
-  font-weight: 700;
+
+.metric-card strong {
+  font-size: 30px;
+  line-height: 1;
 }
-.todos {
-  display: flex;
-  flex-wrap: wrap;
-  gap: 8px;
+
+.metric-card small {
+  color: #8a94a6;
+}
+
+.action-section,
+.funnel-section {
+  margin: 16px 20px 0;
+  padding: 22px;
+  background: #fff;
+  border: 1px solid #e8edf3;
+  border-radius: 14px;
+}
+
+.funnel-section {
   margin-bottom: 20px;
 }
-.todo {
-  cursor: pointer;
+
+.section-heading {
+  display: flex;
+  align-items: flex-end;
+  justify-content: space-between;
+  gap: 20px;
+  margin-bottom: 18px;
 }
-.funnel-item {
-  background: #f7f9fc;
+
+.section-heading.compact {
+  align-items: center;
+}
+
+.section-kicker {
+  color: var(--admin-accent);
+}
+
+.section-heading h3 {
+  margin: 5px 0 0;
+  font-size: 18px;
+}
+
+.action-total,
+.funnel-note {
+  color: #7a8494;
+  font-size: 12px;
+}
+
+.action-groups {
+  display: grid;
+  gap: 12px;
+}
+
+.action-group {
+  position: relative;
+  padding: 16px 16px 14px 18px;
+  overflow: hidden;
+  background: #fbfcfe;
+  border: 1px solid #e8edf3;
+  border-radius: 10px;
+}
+
+.action-group::before {
+  position: absolute;
+  inset: 0 auto 0 0;
+  width: 3px;
+  content: '';
+  background: #9aa4b2;
+}
+
+.action-group.urgency-critical::before { background: #d64545; }
+.action-group.urgency-high::before { background: #d38a20; }
+.action-group.urgency-normal::before { background: var(--admin-accent); }
+
+.action-group-head,
+.action-copy,
+.action-title-line,
+.item-main {
+  display: flex;
+  align-items: center;
+}
+
+.action-group-head {
+  justify-content: space-between;
+  gap: 16px;
+}
+
+.action-copy {
+  align-items: flex-start;
+  gap: 11px;
+}
+
+.priority-dot {
+  width: 9px;
+  height: 9px;
+  margin-top: 6px;
+  background: #9aa4b2;
+  border-radius: 50%;
+}
+
+.urgency-critical .priority-dot { background: #d64545; }
+.urgency-high .priority-dot { background: #d38a20; }
+.urgency-normal .priority-dot { background: var(--admin-accent); }
+
+.action-title-line {
+  gap: 10px;
+}
+
+.action-title-line h4 {
+  margin: 0;
+  font-size: 15px;
+}
+
+.action-copy p {
+  margin: 5px 0 0;
+  color: #6d7888;
+  font-size: 13px;
+}
+
+.action-items {
+  display: grid;
+  grid-template-columns: repeat(3, minmax(0, 1fr));
+  gap: 8px;
+  margin-top: 13px;
+}
+
+.action-item {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 12px;
+  padding: 10px 12px;
+  text-align: left;
+  color: inherit;
+  cursor: pointer;
+  background: #fff;
+  border: 1px solid #e7ebf1;
   border-radius: 8px;
-  padding: 12px;
+}
+
+.action-item:hover {
+  color: var(--admin-accent);
+  border-color: #b7caef;
+}
+
+.item-main {
+  align-items: flex-start;
+  flex-direction: column;
+  min-width: 0;
+}
+
+.item-main strong,
+.item-main span {
+  max-width: 100%;
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+.item-main span,
+.item-time,
+.remaining {
+  color: #7a8494;
+  font-size: 12px;
+}
+
+.item-time {
+  flex: none;
+}
+
+.remaining {
+  margin: 10px 0 0 20px;
+}
+
+.funnel-grid {
+  display: grid;
+  grid-template-columns: repeat(5, minmax(0, 1fr));
+  gap: 1px;
+  overflow: hidden;
+  background: #e7ebf1;
+  border: 1px solid #e7ebf1;
+  border-radius: 10px;
+}
+
+.funnel-step {
+  display: grid;
+  gap: 6px;
+  min-height: 100px;
+  padding: 14px;
+  background: #f8fafc;
+}
+
+.funnel-step span,
+.funnel-step small {
+  color: #718096;
+  font-size: 12px;
+}
+
+.funnel-step strong {
+  font-size: 23px;
+}
+
+.skeletons {
+  display: grid;
+  gap: 14px;
+}
+
+@media (max-width: 1080px) {
+  .metrics { grid-template-columns: repeat(2, minmax(0, 1fr)); }
+  .action-items { grid-template-columns: 1fr; }
+  .funnel-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); }
+}
+
+@media (max-width: 720px) {
+  .workbench-header,
+  .section-heading,
+  .action-group-head {
+    align-items: flex-start;
+    flex-direction: column;
+  }
+  .metrics { grid-template-columns: 1fr; }
+  .funnel-grid { grid-template-columns: 1fr; }
 }
 </style>