diff --git a/src/api/index.ts b/src/api/index.ts
index 1526e93..b5a49a6 100644
--- a/src/api/index.ts
+++ b/src/api/index.ts
@@ -37,6 +37,63 @@ export const getLeads = (status = 'pending') =>
 export const getServiceCustomers = (params: Record<string, unknown> = {}) =>
   apiGet('/admin/service-customers', params)
 
+export type CustomerTimelineItem = {
+  eventId: string
+  eventType: string
+  occurredAt?: string | null
+  title: string
+  description: string
+  source?: string
+  actorRole?: string | null
+  actorName?: string | null
+  appointment?: {
+    id: number
+    appointmentTime?: string | null
+    endTime?: string | null
+    petName?: string | null
+    petType?: string | null
+    serviceType?: string | null
+    durationMinutes?: number
+    currentStatus?: string | null
+  }
+  report?: {
+    id: number
+    appointmentId?: number | null
+    petName?: string | null
+    serviceType?: string | null
+    sendStatus?: 'unknown' | 'unsent' | 'sent' | null
+    sentAt?: string | null
+    sendChannel?: 'wechat' | 'qr' | 'other' | null
+  }
+  lead?: {
+    id: number
+    reportId?: number | null
+    petName?: string | null
+    serviceType?: string | null
+    remindDate?: string | null
+    remindStatus?: string | null
+  }
+}
+
+export type CustomerTimelineResponse = {
+  customer: {
+    storeCustomerId: number
+    displayName?: string | null
+    phoneMasked?: string | null
+    originSource?: string | null
+    firstContactAt?: string | null
+    lastContactAt?: string | null
+  }
+  total: number
+  page: number
+  pageSize: number
+  hasMore: boolean
+  list: CustomerTimelineItem[]
+}
+
+export const getServiceCustomerTimeline = (storeCustomerId: number, page = 1, pageSize = 20) =>
+  apiGet<CustomerTimelineResponse>('/admin/service-customers/timeline', { storeCustomerId, page, pageSize })
+
 export const getWorkbenchReportFunnel = (date?: string) =>
   apiGet('/admin/workbench/report-funnel', date ? { date } : {})
 
diff --git a/src/views/CustomersView.vue b/src/views/CustomersView.vue
index ba9dc79..355bd68 100644
--- a/src/views/CustomersView.vue
+++ b/src/views/CustomersView.vue
@@ -35,17 +35,23 @@
       </el-table-column>
     </el-table>
 
-    <el-drawer v-model="drawer" title="客户详情" size="420px">
+    <el-drawer v-model="drawer" title="客户详情" size="580px">
       <template v-if="current">
-        <el-descriptions :column="1" border>
-          <el-descriptions-item label="姓名">{{ current.displayName }}</el-descriptions-item>
-          <el-descriptions-item label="手机">{{ current.phoneMasked }}</el-descriptions-item>
-          <el-descriptions-item label="首次来源">{{ formatOriginSource(current.originSource) }}</el-descriptions-item>
-          <el-descriptions-item label="首次接触">{{ current.firstContactAt || '—' }}</el-descriptions-item>
-          <el-descriptions-item label="最近接触">{{ current.lastContactAt || '—' }}</el-descriptions-item>
-          <el-descriptions-item label="最近到店">{{ current.lastVisitAt || '—' }}</el-descriptions-item>
-          <el-descriptions-item label="留资">{{ current.leadStatus || '—' }}</el-descriptions-item>
-          <el-descriptions-item label="宠物">
+        <section class="customer-profile">
+          <div>
+            <div class="profile-kicker">STORE CUSTOMER</div>
+            <h3>{{ timelineCustomer?.displayName || current.displayName || '客户' }}</h3>
+            <p>{{ timelineCustomer?.phoneMasked || current.phoneMasked || '暂无手机号' }}</p>
+          </div>
+          <el-tag effect="light" round>{{ formatOriginSource(timelineCustomer?.originSource || current.originSource) }}</el-tag>
+        </section>
+
+        <el-descriptions :column="2" border size="small" class="customer-facts">
+          <el-descriptions-item label="首次接触">{{ formatDateTime(timelineCustomer?.firstContactAt || current.firstContactAt) }}</el-descriptions-item>
+          <el-descriptions-item label="最近接触">{{ formatDateTime(timelineCustomer?.lastContactAt || current.lastContactAt) }}</el-descriptions-item>
+          <el-descriptions-item label="最近到店">{{ formatDateTime(current.lastVisitAt) }}</el-descriptions-item>
+          <el-descriptions-item label="回访状态">{{ formatLeadStatus(current.leadStatus) }}</el-descriptions-item>
+          <el-descriptions-item label="宠物" :span="2">
             <el-tag v-for="p in current.pets || []" :key="p.name" size="small" class="pet-tag">{{ p.name }}</el-tag>
           </el-descriptions-item>
         </el-descriptions>
@@ -53,6 +59,58 @@
           <el-button v-if="current.lastReportId" type="primary" @click="goReport(current)">最近报告</el-button>
           <el-button v-if="current.hasPendingLead" @click="goLead">去回访</el-button>
         </div>
+
+        <div class="timeline-head">
+          <div>
+            <h3>服务时间线</h3>
+            <p>按业务事实发生时间倒序，共 {{ timelineTotal }} 条</p>
+          </div>
+        </div>
+        <div v-loading="timelineLoading" class="timeline-shell">
+          <el-empty v-if="!timelineLoading && timelineItems.length === 0" description="暂无可用业务事实" :image-size="72" />
+          <el-timeline v-else>
+            <el-timeline-item
+              v-for="item in timelineItems"
+              :key="item.eventId"
+              :timestamp="formatDateTime(item.occurredAt)"
+              placement="top"
+              :type="timelineTone(item.eventType)"
+              :hollow="item.eventType === 'report_opened' || item.eventType === 'report_reopened'"
+            >
+              <article class="timeline-event">
+                <div class="timeline-title-row">
+                  <strong>{{ item.title }}</strong>
+                  <span v-if="item.actorName || item.actorRole" class="event-actor">
+                    {{ item.actorName || roleLabel(item.actorRole) }}
+                  </span>
+                </div>
+                <p>{{ item.description }}</p>
+                <div class="event-tags">
+                  <el-tag v-if="item.appointment?.currentStatus" size="small" effect="plain">
+                    预约{{ appointmentStatusLabel(item.appointment.currentStatus) }}
+                  </el-tag>
+                  <el-tag v-if="item.report?.sendStatus" size="small" effect="plain">
+                    {{ reportSendLabel(item.report.sendStatus) }}
+                  </el-tag>
+                  <el-tag v-if="item.lead?.remindStatus" size="small" effect="plain">
+                    {{ formatLeadStatus(item.lead.remindStatus) }}
+                  </el-tag>
+                </div>
+                <div v-if="item.appointment || item.report || item.lead" class="event-actions">
+                  <el-button v-if="item.appointment" link type="primary" @click="goAppointment(item.appointment.id)">查看预约</el-button>
+                  <el-button v-if="item.report" link type="primary" @click="goReportId(item.report.id)">查看报告</el-button>
+                  <el-button v-if="item.lead" link type="primary" @click="goLead">进入回访池</el-button>
+                </div>
+              </article>
+            </el-timeline-item>
+          </el-timeline>
+          <el-button
+            v-if="timelineHasMore"
+            class="load-more"
+            :loading="timelineLoadingMore"
+            @click="loadMoreTimeline"
+          >加载更早记录</el-button>
+        </div>
       </template>
     </el-drawer>
   </div>
@@ -61,7 +119,13 @@
 <script setup lang="ts">
 import { onMounted, ref } from 'vue'
 import { useRouter } from 'vue-router'
-import { getServiceCustomers } from '@/api'
+import { ElMessage } from 'element-plus'
+import {
+  getServiceCustomers,
+  getServiceCustomerTimeline,
+  type CustomerTimelineItem,
+  type CustomerTimelineResponse,
+} from '@/api'
 
 type CustomerRow = {
   storeCustomerId: number
@@ -88,6 +152,13 @@ const hasPendingLead = ref(false)
 const q = ref('')
 const drawer = ref(false)
 const current = ref<CustomerRow | null>(null)
+const timelineCustomer = ref<CustomerTimelineResponse['customer'] | null>(null)
+const timelineItems = ref<CustomerTimelineItem[]>([])
+const timelineTotal = ref(0)
+const timelinePage = ref(1)
+const timelineHasMore = ref(false)
+const timelineLoading = ref(false)
+const timelineLoadingMore = ref(false)
 
 async function load() {
   loading.value = true
@@ -110,9 +181,50 @@ async function load() {
   }
 }
 
-function openDetail(row: CustomerRow) {
+async function openDetail(row: CustomerRow) {
   current.value = row
   drawer.value = true
+  timelineCustomer.value = null
+  timelineItems.value = []
+  timelineTotal.value = 0
+  timelinePage.value = 1
+  timelineHasMore.value = false
+  timelineLoading.value = true
+  try {
+    await fetchTimeline(row.storeCustomerId, 1, false)
+  } catch {
+    ElMessage.error('客户时间线加载失败，请稍后重试')
+  } finally {
+    timelineLoading.value = false
+  }
+}
+
+async function fetchTimeline(storeCustomerId: number, page: number, append: boolean) {
+  const response = await getServiceCustomerTimeline(storeCustomerId, page, 20)
+  if (current.value?.storeCustomerId !== storeCustomerId) return
+  if (response.code !== 200 || !response.data) {
+    ElMessage.error(response.message || '客户时间线加载失败')
+    return
+  }
+  timelineCustomer.value = response.data.customer
+  timelineItems.value = append
+    ? [...timelineItems.value, ...response.data.list]
+    : response.data.list
+  timelineTotal.value = response.data.total
+  timelinePage.value = response.data.page
+  timelineHasMore.value = response.data.hasMore
+}
+
+async function loadMoreTimeline() {
+  if (!current.value || !timelineHasMore.value || timelineLoadingMore.value) return
+  timelineLoadingMore.value = true
+  try {
+    await fetchTimeline(current.value.storeCustomerId, timelinePage.value + 1, true)
+  } catch {
+    ElMessage.error('更早的客户记录加载失败，请稍后重试')
+  } finally {
+    timelineLoadingMore.value = false
+  }
 }
 
 function goReport(row: CustomerRow) {
@@ -120,10 +232,65 @@ function goReport(row: CustomerRow) {
   router.push({ path: '/reports', query: { q: String(row.lastReportId) } })
 }
 
+function goReportId(reportId: number) {
+  drawer.value = false
+  router.push({ path: '/reports', query: { q: String(reportId) } })
+}
+
+function goAppointment(appointmentId: number) {
+  drawer.value = false
+  router.push({ path: '/appointments', query: { id: String(appointmentId) } })
+}
+
 function goLead() {
+  drawer.value = false
   router.push({ path: '/leads', query: { due: 'today' } })
 }
 
+function formatDateTime(value?: string | null) {
+  if (!value) return '—'
+  const normalized = String(value).replace('T', ' ')
+  return normalized.length >= 16 ? normalized.slice(0, 16) : normalized
+}
+
+function formatLeadStatus(value?: string | null) {
+  if (value === 'pending') return '待回访'
+  if (value === 'sent') return '已发送提醒'
+  if (value === 'canceled') return '已取消'
+  if (value === 'unsubscribed') return '已退订'
+  return value || '—'
+}
+
+function appointmentStatusLabel(value?: string | null) {
+  if (value === 'new') return '待开始'
+  if (value === 'doing') return '服务中'
+  if (value === 'done') return '已完成'
+  if (value === 'cancel') return '已取消'
+  return value || '未知'
+}
+
+function reportSendLabel(value?: string | null) {
+  if (value === 'sent') return '报告已发送'
+  if (value === 'unsent') return '报告待发送'
+  if (value === 'unknown') return '发送状态未知'
+  return '报告'
+}
+
+function roleLabel(value?: string | null) {
+  if (value === 'boss') return '老板'
+  if (value === 'staff') return '员工'
+  if (value === 'customer') return '宠主'
+  return '系统'
+}
+
+function timelineTone(eventType: string): 'primary' | 'success' | 'warning' | 'info' | 'danger' {
+  if (eventType === 'service_completed' || eventType === 'report_sent') return 'success'
+  if (eventType === 'lead_submitted') return 'warning'
+  if (eventType === 'appointment_status_changed') return 'danger'
+  if (eventType === 'report_opened' || eventType === 'report_reopened') return 'info'
+  return 'primary'
+}
+
 function formatSource(value?: string) {
   if (value === 'appointment+lead') return '预约 + 报告留资'
   if (value === 'appointment') return '预约'
@@ -151,4 +318,94 @@ onMounted(load)
   display: flex;
   gap: 8px;
 }
+
+.customer-profile {
+  display: flex;
+  align-items: flex-start;
+  justify-content: space-between;
+  gap: 16px;
+  padding: 18px;
+  background: radial-gradient(circle at 88% 0, rgb(47 111 237 / 12%), transparent 38%), #f7f9fd;
+  border: 1px solid #e0e8f5;
+  border-radius: 12px;
+}
+
+.profile-kicker {
+  color: #2f6fed;
+  font-size: 10px;
+  font-weight: 800;
+  letter-spacing: 0.14em;
+}
+
+.customer-profile h3 {
+  margin: 6px 0 3px;
+  color: #24324a;
+  font-size: 21px;
+}
+
+.customer-profile p,
+.timeline-head p,
+.timeline-event p {
+  margin: 0;
+  color: #778398;
+  font-size: 13px;
+}
+
+.customer-facts {
+  margin-top: 14px;
+}
+
+.timeline-head {
+  display: flex;
+  align-items: flex-end;
+  justify-content: space-between;
+  margin: 28px 0 18px;
+}
+
+.timeline-head h3 {
+  margin: 0 0 4px;
+  font-size: 17px;
+}
+
+.timeline-shell {
+  min-height: 160px;
+  padding-right: 4px;
+}
+
+.timeline-event {
+  padding: 12px 14px;
+  background: #f8f9fb;
+  border: 1px solid #e8ebf0;
+  border-radius: 9px;
+}
+
+.timeline-title-row {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 12px;
+  margin-bottom: 5px;
+}
+
+.event-actor {
+  color: #8d97a8;
+  font-size: 11px;
+}
+
+.event-tags,
+.event-actions {
+  display: flex;
+  flex-wrap: wrap;
+  gap: 6px;
+  margin-top: 9px;
+}
+
+.event-actions {
+  margin-bottom: -5px;
+}
+
+.load-more {
+  display: block;
+  margin: 0 auto;
+}
 </style>