diff --git a/src/api/index.ts b/src/api/index.ts
index a722781..4d04bc9 100644
--- a/src/api/index.ts
+++ b/src/api/index.ts
@@ -36,6 +36,9 @@ export const getServiceCustomers = (params: Record<string, unknown> = {}) =>
 export const getWorkbenchReportFunnel = (date?: string) =>
   apiGet('/admin/workbench/report-funnel', date ? { date } : {})
 
+export const getWorkbenchActions = () =>
+  apiGet('/admin/workbench/actions')
+
 export const getAdminStore = () => apiGet<Record<string, unknown>>('/admin/store')
 
 export const updateStore = (data: Record<string, unknown>) => apiPut('/store/update', data)
diff --git a/src/views/AppointmentsView.vue b/src/views/AppointmentsView.vue
index 7af3f1d..6e69770 100644
--- a/src/views/AppointmentsView.vue
+++ b/src/views/AppointmentsView.vue
@@ -20,6 +20,8 @@
         <el-option v-for="s in staffOptions" :key="s.id" :label="s.name" :value="s.id" />
       </el-select>
       <el-checkbox v-model="missingReport">待出报告</el-checkbox>
+      <el-checkbox v-model="overdueOnly">已过预约时间</el-checkbox>
+      <el-checkbox v-model="completedTodayOnly">今日完成</el-checkbox>
       <el-input v-model="keyword" clearable placeholder="宠主/手机/宠物名" style="width: 200px" />
       <el-button type="primary" @click="load">查询</el-button>
       <el-button @click="reset">重置</el-button>
@@ -132,6 +134,8 @@ const dateFilter = ref((route.query.date as string) || '')
 const dateRange = ref<[string, string] | ''>('')
 const staffId = ref<number | undefined>()
 const missingReport = ref(route.query.missingReport === '1')
+const overdueOnly = ref(route.query.overdue === '1')
+const completedTodayOnly = ref(route.query.completedToday === '1')
 
 function appointmentRange(row: Appt): string {
   const start = String(row.appointmentTime || '').replace('T', ' ').slice(0, 16)
@@ -195,6 +199,17 @@ async function load() {
     if (missingReport.value) {
       list = list.filter((a) => a.status === 'doing' && !a.hasReport)
     }
+    if (overdueOnly.value) {
+      const now = Date.now()
+      list = list.filter((a) => {
+        const appointmentAt = Date.parse(String(a.appointmentTime || ''))
+        return a.status === 'new' && !Number.isNaN(appointmentAt) && appointmentAt < now
+      })
+    }
+    if (completedTodayOnly.value) {
+      const today = todayPrefix()
+      list = list.filter((a) => a.status === 'done' && String(a.updateTime || '').startsWith(today))
+    }
     if (keyword.value.trim()) {
       const q = keyword.value.trim()
       list = list.filter((a) =>
@@ -216,6 +231,8 @@ function reset() {
   dateRange.value = ''
   staffId.value = undefined
   missingReport.value = false
+  overdueOnly.value = false
+  completedTodayOnly.value = false
   load()
 }
 
@@ -265,6 +282,10 @@ onMounted(async () => {
   }
   await loadStaff()
   await load()
+  const focusId = Number(route.query.id)
+  if (Number.isFinite(focusId) && focusId > 0) {
+    await openDetail({ id: focusId })
+  }
 })
 </script>
 
diff --git a/src/views/WorkbenchView.vue b/src/views/WorkbenchView.vue
index 64af32d..10c8b1c 100644
--- a/src/views/WorkbenchView.vue
+++ b/src/views/WorkbenchView.vue
@@ -1,197 +1,631 @@
 <template>
-  <div class="page-card">
-    <h2 class="page-title">今日工作台</h2>
-    <el-row :gutter="12" class="metrics">
-      <el-col :span="6" v-for="card in cards" :key="card.key">
-        <el-card shadow="hover" class="metric" @click="go(card.to)">
-          <div class="metric-label">{{ card.label }}</div>
-          <div class="metric-value">{{ card.value }}</div>
-        </el-card>
-      </el-col>
-    </el-row>
+  <div class="page-card workbench">
+    <header class="workbench-header">
+      <div>
+        <div class="eyebrow">TODAY · {{ dateLabel }}</div>
+        <h2>今天先做什么</h2>
+        <p>按影响履约的紧急程度排好顺序，处理完再看经营结果。</p>
+      </div>
+      <el-button :loading="loading" @click="load">刷新</el-button>
+    </header>
 
-    <h3>今日待办</h3>
-    <div class="todos">
-      <el-tag
-        v-for="t in todos"
-        :key="t.key"
-        class="todo"
-        effect="plain"
-        @click="go(t.to)"
-      >{{ t.label }} {{ t.value }}</el-tag>
-    </div>
+    <el-alert
+      v-if="errorMessage"
+      class="load-error"
+      type="error"
+      :closable="false"
+      :title="errorMessage"
+      show-icon
+    />
 
-    <h3>报告漏斗</h3>
-    <el-row :gutter="12">
-      <el-col :span="6" v-for="f in funnel" :key="f.label">
-        <div class="funnel-item">
-          <div>{{ f.label }}</div>
-          <strong>{{ f.value }}</strong>
+    <section class="metrics" aria-label="今日概览">
+      <button
+        v-for="metric in metricCards"
+        :key="metric.key"
+        type="button"
+        class="metric-card"
+        @click="go(metric.to)"
+      >
+        <span>{{ metric.label }}</span>
+        <strong>{{ metric.value }}</strong>
+        <small>{{ metric.hint }}</small>
+      </button>
+    </section>
+
+    <section class="action-section">
+      <div class="section-heading">
+        <div>
+          <span class="section-kicker">行动队列</span>
+          <h3>先处理会卡住服务的事</h3>
         </div>
-      </el-col>
-    </el-row>
+        <span class="action-total">{{ totalActions }} 项待处理</span>
+      </div>
 
-    <el-dialog
-      v-model="todoDialog"
-      title="今日待办"
-      width="480px"
-      :close-on-click-modal="false"
-    >
-      <el-table :data="todos" size="small">
-        <el-table-column prop="label" label="事项" />
-        <el-table-column prop="value" label="数量" width="80" />
-        <el-table-column label="" width="90">
-          <template #default="{ row }">
-            <el-button link type="primary" @click="goFromDialog(row.to)">去处理</el-button>
-          </template>
-        </el-table-column>
-      </el-table>
-      <template #footer>
-        <el-checkbox v-model="suppressToday">今日不再提醒</el-checkbox>
-        <el-button type="primary" @click="closeTodoDialog">确定</el-button>
-      </template>
-    </el-dialog>
+      <div v-if="loading && !workbenchData" class="skeletons">
+        <el-skeleton v-for="index in 3" :key="index" :rows="2" animated />
+      </div>
+      <el-empty
+        v-else-if="actionGroups.length === 0"
+        description="当前没有待处理事项，可以安心接待今天的顾客"
+      />
+      <div v-else class="action-groups">
+        <article
+          v-for="group in actionGroups"
+          :key="group.kind"
+          class="action-group"
+          :class="`urgency-${group.urgency}`"
+        >
+          <div class="action-group-head">
+            <div class="action-copy">
+              <span class="priority-dot" />
+              <div>
+                <div class="action-title-line">
+                  <h4>{{ groupMeta(group.kind).title }}</h4>
+                  <el-tag :type="tagType(group.urgency)" effect="light" round>
+                    {{ group.count }} 项
+                  </el-tag>
+                </div>
+                <p>{{ groupMeta(group.kind).description }}</p>
+              </div>
+            </div>
+            <el-button type="primary" link @click="go(groupMeta(group.kind).to)">
+              全部处理
+            </el-button>
+          </div>
+
+          <div class="action-items">
+            <button
+              v-for="item in group.items"
+              :key="`${item.resourceType}-${item.resourceId}`"
+              type="button"
+              class="action-item"
+              @click="goItem(group.kind, item)"
+            >
+              <span class="item-main">
+                <strong>{{ item.petName || '未命名宠物' }}</strong>
+                <span>{{ item.serviceType || '服务待确认' }}</span>
+              </span>
+              <span class="item-time">{{ formatSchedule(item.scheduledAt) }}</span>
+            </button>
+          </div>
+
+          <div v-if="group.count > group.items.length" class="remaining">
+            另有 {{ group.count - group.items.length }} 项，点击“全部处理”查看
+          </div>
+        </article>
+      </div>
+    </section>
+
+    <section class="funnel-section">
+      <div class="section-heading compact">
+        <div>
+          <span class="section-kicker">服务结果</span>
+          <h3>今天的报告走到哪一步</h3>
+        </div>
+        <span class="funnel-note">发送与再次预约将在下一阶段接入真实状态</span>
+      </div>
+      <div class="funnel-grid">
+        <div v-for="step in funnelSteps" :key="step.label" class="funnel-step">
+          <span>{{ step.label }}</span>
+          <strong>{{ step.value }}</strong>
+          <small>{{ step.hint }}</small>
+        </div>
+      </div>
+    </section>
   </div>
 </template>
 
 <script setup lang="ts">
 import { computed, onMounted, ref } from 'vue'
 import { useRouter } from 'vue-router'
-import { getAppointmentList, getLeads, getReportList, getWorkbenchReportFunnel } from '@/api'
-import { isHighlightProcessingStale } from '@/utils/publicLinks'
+import { getWorkbenchActions } from '@/api'
 
-const SUPPRESS_KEY = 'petstore_admin_todo_suppress_date'
+type RouteTarget = { path: string; query?: Record<string, string | undefined> }
 
-const router = useRouter()
-const todayAppt = ref(0)
-const todayDone = ref(0)
-const pendingLead = ref(0)
-const highlightFailed = ref(0)
-const pendingReport = ref(0)
-const todayReports = ref(0)
-const openedReports = ref(0)
-const todayLeads = ref(0)
-const rebookCount = ref<number | null>(null)
-const todoDialog = ref(false)
-const suppressToday = ref(false)
-
-const today = new Date()
-const todayStr = `${today.getFullYear()}-${String(today.getMonth() + 1).padStart(2, '0')}-${String(today.getDate()).padStart(2, '0')}`
-
-function isSameDay(iso?: string | null) {
-  if (!iso) return false
-  return String(iso).startsWith(todayStr)
+type WorkbenchMetrics = {
+  todayAppointmentCount: number
+  todayDoneCount: number
+  overdueAppointmentCount: number
+  inServiceCount: number
+  upcomingTodayCount: number
+  highlightAnomalyCount: number
+  dueFollowUpCount: number
 }
 
-onMounted(async () => {
-  const [apptRes, reportRes, leadRes, funnelRes] = await Promise.all([
-    getAppointmentList({ page: 1, pageSize: 200 }),
-    getReportList({ page: 1, pageSize: 200 }),
-    getLeads('pending'),
-    getWorkbenchReportFunnel(todayStr),
-  ])
-  const appts = Array.isArray(apptRes.data) ? apptRes.data as Array<Record<string, unknown>> : []
-  const reports = Array.isArray(reportRes.data) ? reportRes.data as Array<Record<string, unknown>> : []
-  const leads = Array.isArray(leadRes.data) ? leadRes.data as Array<Record<string, unknown>> : []
+type ActionItem = {
+  resourceType: 'appointment' | 'report' | 'lead'
+  resourceId: number
+  petName?: string | null
+  serviceType?: string | null
+  scheduledAt?: string | null
+  status?: string | null
+  overdue: boolean
+}
 
-  todayAppt.value = appts.filter((a) => isSameDay(a.appointmentTime as string)).length
-  todayDone.value = appts.filter((a) => a.status === 'done' && isSameDay((a.updateTime as string) || (a.appointmentTime as string))).length
-  pendingReport.value = appts.filter((a) => a.status === 'doing' && a.hasReport !== true).length
-  pendingLead.value = leads.filter((l) => {
-    const d = l.remindDate as string | undefined
-    return !d || d <= todayStr
-  }).length
-  const eventFunnel = (funnelRes.data || {}) as Record<string, unknown>
-  todayReports.value = Number(eventFunnel.reportSubmittedCount || 0)
-  openedReports.value = Number(eventFunnel.reportOpenedCount || 0)
-  todayLeads.value = Number(eventFunnel.leadSubmittedCount || 0)
-  rebookCount.value = eventFunnel.rebookTrackingReady === true
-    ? Number(eventFunnel.rebookCreatedCount || 0)
-    : null
-  highlightFailed.value = reports.filter(
-    (r) =>
-      r.highlightVideoStatus === 'failed' ||
-      isHighlightProcessingStale(r.highlightVideoStatus as string, r.updateTime as string),
-  ).length
+type ActionGroup = {
+  kind: string
+  urgency: 'critical' | 'high' | 'normal'
+  count: number
+  items: ActionItem[]
+}
 
-  const suppressed = localStorage.getItem(SUPPRESS_KEY)
-  if (suppressed !== todayStr) {
-    todoDialog.value = true
-  }
+type WorkbenchData = {
+  date: string
+  generatedAt: string
+  metrics: WorkbenchMetrics
+  actions: ActionGroup[]
+  reportFunnel: Record<string, unknown>
+}
+
+const router = useRouter()
+const loading = ref(false)
+const errorMessage = ref('')
+const workbenchData = ref<WorkbenchData | null>(null)
+
+const emptyMetrics: WorkbenchMetrics = {
+  todayAppointmentCount: 0,
+  todayDoneCount: 0,
+  overdueAppointmentCount: 0,
+  inServiceCount: 0,
+  upcomingTodayCount: 0,
+  highlightAnomalyCount: 0,
+  dueFollowUpCount: 0,
+}
+
+const metrics = computed(() => workbenchData.value?.metrics || emptyMetrics)
+const actionGroups = computed(() => workbenchData.value?.actions || [])
+const totalActions = computed(() => actionGroups.value.reduce((sum, group) => sum + Number(group.count || 0), 0))
+
+const dateLabel = computed(() => {
+  const raw = workbenchData.value?.date
+  if (!raw) return '加载中'
+  const date = new Date(`${raw}T00:00:00`)
+  return `${date.getMonth() + 1}月${date.getDate()}日 · 周${'日一二三四五六'[date.getDay()]}`
 })
 
-const cards = computed(() => [
-  { key: 'appt', label: '今日预约', value: todayAppt.value, to: { path: '/appointments', query: { date: 'today' } } },
-  { key: 'done', label: '今日完成', value: todayDone.value, to: { path: '/appointments', query: { status: 'done', date: 'today' } } },
-  { key: 'lead', label: '待回访', value: pendingLead.value, to: { path: '/leads', query: { due: 'today' } } },
-  { key: 'hl', label: '成片失败', value: highlightFailed.value, to: { path: '/reports', query: { highlightStatus: 'failed' } } },
-])
+const metricCards = computed(() => [
+  {
+    key: 'today',
+    label: '今日预约',
+    value: metrics.value.todayAppointmentCount,
+    hint: `还有 ${metrics.value.upcomingTodayCount} 位待到店`,
+    to: { path: '/appointments', query: { date: 'today' } },
+  },
+  {
+    key: 'overdue',
+    label: '逾期未开始',
+    value: metrics.value.overdueAppointmentCount,
+    hint: '优先确认到店或改约',
+    to: { path: '/appointments', query: { status: 'new', overdue: '1' } },
+  },
+  {
+    key: 'doing',
+    label: '服务中',
+    value: metrics.value.inServiceCount,
+    hint: '完成报告才能闭环',
+    to: { path: '/appointments', query: { status: 'doing', missingReport: '1' } },
+  },
+  {
+    key: 'done',
+    label: '今日完成',
+    value: metrics.value.todayDoneCount,
+    hint: '已形成完整服务记录',
+    to: { path: '/appointments', query: { status: 'done', completedToday: '1' } },
+  },
+] satisfies Array<{ key: string; label: string; value: number; hint: string; to: RouteTarget }>)
 
-const todos = computed(() => [
-  { key: 'a', label: '今日预约', value: todayAppt.value, to: { path: '/appointments', query: { date: 'today' } } },
-  { key: 'r', label: '待出报告', value: pendingReport.value, to: { path: '/appointments', query: { status: 'doing', missingReport: '1' } } },
-  { key: 'h', label: '成片异常', value: highlightFailed.value, to: { path: '/reports', query: { highlightStatus: 'failed' } } },
-  { key: 'l', label: '待回访', value: pendingLead.value, to: { path: '/leads', query: { due: 'today' } } },
-])
+const groupDefinitions: Record<string, { title: string; description: string; to: RouteTarget }> = {
+  overdue_appointment: {
+    title: '预约已过时间',
+    description: '先确认顾客是否到店；未到店就改约或取消，别让状态悬着。',
+    to: { path: '/appointments', query: { status: 'new', overdue: '1' } },
+  },
+  in_service: {
+    title: '服务中，等待收尾',
+    description: '补齐服务前后照片与报告，提交后预约才会完成。',
+    to: { path: '/appointments', query: { status: 'doing', missingReport: '1' } },
+  },
+  upcoming_today: {
+    title: '今天接下来要到店',
+    description: '提前看服务项目和时长，安排好工位与接待。',
+    to: { path: '/appointments', query: { status: 'new', date: 'today' } },
+  },
+  highlight_anomaly: {
+    title: '服务短片异常',
+    description: '失败或处理超过 30 分钟，确认素材后再重试。',
+    to: { path: '/reports', query: { highlightStatus: 'anomaly' } },
+  },
+  follow_up_due: {
+    title: '回访日期已到',
+    description: '只显示低敏摘要；进入回访池后再按权限查看联系信息。',
+    to: { path: '/leads', query: { due: 'today' } },
+  },
+}
 
-const funnel = computed(() => [
-  { label: '今日已提交报告', value: todayReports.value },
-  { label: '已打开', value: openedReports.value },
-  { label: '已留资', value: todayLeads.value },
-  { label: '报告转预约', value: rebookCount.value ?? '—' },
-])
+function groupMeta(kind: string) {
+  return groupDefinitions[kind] || {
+    title: '其他待办',
+    description: '进入对应列表继续处理。',
+    to: { path: '/workbench' },
+  }
+}
 
-function go(to: { path: string; query?: Record<string, string | undefined> }) {
-  const query: Record<string, string> = {}
-  if (to.query) {
-    for (const [k, v] of Object.entries(to.query)) {
-      if (v != null) query[k] = v
+const funnelSteps = computed(() => {
+  const funnel = workbenchData.value?.reportFunnel || {}
+  const sentReady = funnel.reportSentTrackingReady === true
+  const rebookReady = funnel.rebookTrackingReady === true
+  return [
+    { label: '报告提交', value: Number(funnel.reportSubmittedCount || 0), hint: '服务已完成' },
+    { label: '确认发送', value: sentReady ? Number(funnel.reportSentCount || 0) : '—', hint: sentReady ? '门店已发送' : '状态待接入' },
+    { label: '宠主打开', value: Number(funnel.reportOpenedCount || 0), hint: '按报告去重' },
+    { label: '留下提醒', value: Number(funnel.leadSubmittedCount || 0), hint: '按线索去重' },
+    { label: '再次预约', value: rebookReady ? Number(funnel.rebookCreatedCount || 0) : '—', hint: rebookReady ? '已归因' : '归因待接入' },
+  ]
+})
+
+async function load() {
+  loading.value = true
+  errorMessage.value = ''
+  try {
+    const response = await getWorkbenchActions()
+    if (response.code !== 200 || !response.data) {
+      errorMessage.value = response.message || '工作台加载失败，请稍后重试'
+      return
     }
+    workbenchData.value = response.data as WorkbenchData
+  } catch {
+    errorMessage.value = '工作台加载失败，请检查网络后重试'
+  } finally {
+    loading.value = false
+  }
+}
+
+function go(to: RouteTarget) {
+  const query: Record<string, string> = {}
+  for (const [key, value] of Object.entries(to.query || {})) {
+    if (value != null) query[key] = value
   }
   router.push({ path: to.path, query })
 }
 
-function goFromDialog(to: { path: string; query?: Record<string, string | undefined> }) {
-  closeTodoDialog()
-  go(to)
+function goItem(kind: string, item: ActionItem) {
+  if (item.resourceType === 'appointment') {
+    go({ path: '/appointments', query: { id: String(item.resourceId) } })
+    return
+  }
+  if (item.resourceType === 'report') {
+    go({ path: '/reports', query: { q: String(item.resourceId), highlightStatus: 'anomaly' } })
+    return
+  }
+  go(groupMeta(kind).to)
 }
 
-function closeTodoDialog() {
-  if (suppressToday.value) {
-    localStorage.setItem(SUPPRESS_KEY, todayStr)
+function formatSchedule(value?: string | null) {
+  if (!value) return '日期待确认'
+  if (/^\d{4}-\d{2}-\d{2}$/.test(value)) {
+    return `${Number(value.slice(5, 7))}月${Number(value.slice(8, 10))}日`
   }
-  todoDialog.value = false
+  const date = new Date(value)
+  if (Number.isNaN(date.getTime())) return value
+  const isToday = workbenchData.value?.date === value.slice(0, 10)
+  const time = `${String(date.getHours()).padStart(2, '0')}:${String(date.getMinutes()).padStart(2, '0')}`
+  return isToday ? `今天 ${time}` : `${date.getMonth() + 1}月${date.getDate()}日 ${time}`
 }
+
+function tagType(urgency: ActionGroup['urgency']) {
+  if (urgency === 'critical') return 'danger'
+  if (urgency === 'high') return 'warning'
+  return 'info'
+}
+
+onMounted(load)
 </script>
 
 <style scoped>
+.workbench {
+  padding: 0;
+  overflow: hidden;
+  background: transparent;
+}
+
+.workbench-header {
+  display: flex;
+  align-items: flex-start;
+  justify-content: space-between;
+  padding: 26px 28px 24px;
+  color: #fff;
+  background:
+    radial-gradient(circle at 82% 12%, rgb(255 255 255 / 18%), transparent 28%),
+    linear-gradient(135deg, #2457b8 0%, var(--admin-accent) 58%, #4f8cff 100%);
+}
+
+.eyebrow,
+.section-kicker {
+  font-size: 11px;
+  font-weight: 700;
+  letter-spacing: 0.12em;
+}
+
+.eyebrow {
+  color: rgb(255 255 255 / 72%);
+}
+
+.workbench-header h2 {
+  margin: 8px 0 6px;
+  font-size: 28px;
+  letter-spacing: -0.02em;
+}
+
+.workbench-header p {
+  margin: 0;
+  color: rgb(255 255 255 / 78%);
+}
+
+.workbench-header :deep(.el-button) {
+  color: #fff;
+  border-color: rgb(255 255 255 / 42%);
+  background: rgb(255 255 255 / 12%);
+}
+
+.load-error {
+  margin: 16px 20px 0;
+}
+
 .metrics {
-  margin-bottom: 20px;
+  display: grid;
+  grid-template-columns: repeat(4, minmax(0, 1fr));
+  gap: 12px;
+  padding: 18px 20px 0;
 }
-.metric {
+
+.metric-card {
+  display: grid;
+  gap: 7px;
+  min-height: 120px;
+  padding: 17px;
+  text-align: left;
+  color: #1f2a37;
   cursor: pointer;
+  background: #fff;
+  border: 1px solid #e5eaf1;
+  border-radius: 12px;
+  box-shadow: 0 8px 24px rgb(31 42 55 / 5%);
+  transition: transform 160ms ease, box-shadow 160ms ease, border-color 160ms ease;
 }
-.metric-label {
-  color: #7a8494;
+
+.metric-card:hover {
+  border-color: #b7caef;
+  box-shadow: 0 12px 30px rgb(47 111 237 / 10%);
+  transform: translateY(-2px);
+}
+
+.metric-card span {
+  color: #657184;
   font-size: 13px;
 }
-.metric-value {
-  margin-top: 8px;
-  font-size: 28px;
-  font-weight: 700;
+
+.metric-card strong {
+  font-size: 30px;
+  line-height: 1;
 }
-.todos {
-  display: flex;
-  flex-wrap: wrap;
-  gap: 8px;
+
+.metric-card small {
+  color: #8a94a6;
+}
+
+.action-section,
+.funnel-section {
+  margin: 16px 20px 0;
+  padding: 22px;
+  background: #fff;
+  border: 1px solid #e8edf3;
+  border-radius: 14px;
+}
+
+.funnel-section {
   margin-bottom: 20px;
 }
-.todo {
-  cursor: pointer;
+
+.section-heading {
+  display: flex;
+  align-items: flex-end;
+  justify-content: space-between;
+  gap: 20px;
+  margin-bottom: 18px;
 }
-.funnel-item {
-  background: #f7f9fc;
+
+.section-heading.compact {
+  align-items: center;
+}
+
+.section-kicker {
+  color: var(--admin-accent);
+}
+
+.section-heading h3 {
+  margin: 5px 0 0;
+  font-size: 18px;
+}
+
+.action-total,
+.funnel-note {
+  color: #7a8494;
+  font-size: 12px;
+}
+
+.action-groups {
+  display: grid;
+  gap: 12px;
+}
+
+.action-group {
+  position: relative;
+  padding: 16px 16px 14px 18px;
+  overflow: hidden;
+  background: #fbfcfe;
+  border: 1px solid #e8edf3;
+  border-radius: 10px;
+}
+
+.action-group::before {
+  position: absolute;
+  inset: 0 auto 0 0;
+  width: 3px;
+  content: '';
+  background: #9aa4b2;
+}
+
+.action-group.urgency-critical::before { background: #d64545; }
+.action-group.urgency-high::before { background: #d38a20; }
+.action-group.urgency-normal::before { background: var(--admin-accent); }
+
+.action-group-head,
+.action-copy,
+.action-title-line,
+.item-main {
+  display: flex;
+  align-items: center;
+}
+
+.action-group-head {
+  justify-content: space-between;
+  gap: 16px;
+}
+
+.action-copy {
+  align-items: flex-start;
+  gap: 11px;
+}
+
+.priority-dot {
+  width: 9px;
+  height: 9px;
+  margin-top: 6px;
+  background: #9aa4b2;
+  border-radius: 50%;
+}
+
+.urgency-critical .priority-dot { background: #d64545; }
+.urgency-high .priority-dot { background: #d38a20; }
+.urgency-normal .priority-dot { background: var(--admin-accent); }
+
+.action-title-line {
+  gap: 10px;
+}
+
+.action-title-line h4 {
+  margin: 0;
+  font-size: 15px;
+}
+
+.action-copy p {
+  margin: 5px 0 0;
+  color: #6d7888;
+  font-size: 13px;
+}
+
+.action-items {
+  display: grid;
+  grid-template-columns: repeat(3, minmax(0, 1fr));
+  gap: 8px;
+  margin-top: 13px;
+}
+
+.action-item {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 12px;
+  padding: 10px 12px;
+  text-align: left;
+  color: inherit;
+  cursor: pointer;
+  background: #fff;
+  border: 1px solid #e7ebf1;
   border-radius: 8px;
-  padding: 12px;
+}
+
+.action-item:hover {
+  color: var(--admin-accent);
+  border-color: #b7caef;
+}
+
+.item-main {
+  align-items: flex-start;
+  flex-direction: column;
+  min-width: 0;
+}
+
+.item-main strong,
+.item-main span {
+  max-width: 100%;
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+.item-main span,
+.item-time,
+.remaining {
+  color: #7a8494;
+  font-size: 12px;
+}
+
+.item-time {
+  flex: none;
+}
+
+.remaining {
+  margin: 10px 0 0 20px;
+}
+
+.funnel-grid {
+  display: grid;
+  grid-template-columns: repeat(5, minmax(0, 1fr));
+  gap: 1px;
+  overflow: hidden;
+  background: #e7ebf1;
+  border: 1px solid #e7ebf1;
+  border-radius: 10px;
+}
+
+.funnel-step {
+  display: grid;
+  gap: 6px;
+  min-height: 100px;
+  padding: 14px;
+  background: #f8fafc;
+}
+
+.funnel-step span,
+.funnel-step small {
+  color: #718096;
+  font-size: 12px;
+}
+
+.funnel-step strong {
+  font-size: 23px;
+}
+
+.skeletons {
+  display: grid;
+  gap: 14px;
+}
+
+@media (max-width: 1080px) {
+  .metrics { grid-template-columns: repeat(2, minmax(0, 1fr)); }
+  .action-items { grid-template-columns: 1fr; }
+  .funnel-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); }
+}
+
+@media (max-width: 720px) {
+  .workbench-header,
+  .section-heading,
+  .action-group-head {
+    align-items: flex-start;
+    flex-direction: column;
+  }
+  .metrics { grid-template-columns: 1fr; }
+  .funnel-grid { grid-template-columns: 1fr; }
 }
 </style>